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Best Western Hotel Porto Antico

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Best Western Hotel Porto Antico

locationGenova, Genoa

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About Best Western Hotel Porto AnticoAbout Best Western Hotel Porto Antico

Location

This hotel is located in the city centre of Genoa.

Facility

The hotel has a lift and features 50 rooms, including 4 single rooms. Multilingual staff (English, German, French) at the reception desk in the lobby are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. A number of shops, including a supermarket, are great for shopping or just browsing. Parking facilities available to guests include a garage and a car park. Further services include a 24-hour security service, a babysitting service, a childcare service, medical assistance, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel doctor. Complimentary newspapers are available. A fax machine is available for guests' business needs.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard amenities of some rooms. Rooms have a double bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, satellite television and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer, bathrobes and a telephone are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

Sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. There are many ways to relax or stay active at the hotel, including a gym, aerobics and massage treatments.

Meals

A generous breakfast buffet guarantees a great start to the day.

Amenities at Best Western Hotel Porto Antico Amenities at Best Western Hotel Porto Antico

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Gym

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      Massage

LocationLocation

Map preview

Around this property:

Beach

2.5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

566

Very Good

779

Average

161

Poor

26

Terrible

19

Recent Reviews: 1551

  • User:Gloria C

    Trip type: Solo travel

    Good trip but male desk clerk needs training

    rating30 Sept 2025

    Iam still seated in the hotel. The room although small is impeccable. The breakfast good and staff superb breakfast staff. Hotel well situated to all amenities and places to visit. The only uncomfortable experience I had was with the front desk staff who spoke and understood English. On leaving my room card in my room and needing to get back in they eyeballed each other, made a phone call ,put the phone down and acted as if there was nothing they could do. The young female looked to her senior male counterpart who constantly was looking down and only addressed her in Italian. I asked to speak to the manager she pointed to him and he dismissing replied that the manager was away until October. I expressed the uncomfortable nature of the situatuation and the female younger member of staff showed some concern looked to the male senior who still continued to look away issued HER with another card and she handed it to me. It only takes a situation like this to spoil an otherwise good trip. Carlo Torrigino, General Manager at Best Western Hotel Porto Antico, responded to this review Dear Customer,We're happy to hear that your stay at our hotel was impeccable and that you appreciated the delicious breakfast and excellent staff. We apologize for the inconvenience you experienced with the front desk staff and regret that this negatively impacted your experience. We are always committed to providing professional, high-quality service, so we will take your feedback into account to further improve our service. We hope to have the opportunity to welcome you again in the future and demonstrate our excellence. Thank you for choosing us and for sharing your experience with us.Kind regards,[Hotel Name]

  • User:Carrieonsos

    Trip type: Friends getaway

    Perfect location and everything you need.

    rating23 Oct 2024

    Perfect location close to Marina and Old Town. Room had everything you needed, toiletries, air con, kettle and tea! Bring your own milk but does have fridge. Breakfast was basic but to be fair there’s lots of bakery’s near by if you needed anything. Staff were all lovely and super helpful. Carlo Torrigino, General Manager at Best Western Hotel Porto Antico, responded to this review Thank you for your review! We are glad you enjoyed our convenient location and well-equipped room. Our staff strives to provide exceptional service. We hope to welcome you back soon!

  • User:Federico R

    Trip type: Family

    Amazing stay!

    rating17 Sept 2024

    Hotel was truly great! and the staff was amazing! I would like say thank you to all the staff from front desk, specially to Michele, super friendly people! Rooms are great, showers are awesome and there a lot of restaurants around, everything opens until late.

  • User:Lawrence C

    Trip type: Solo travel

    Very nice, reasonably priced, good location at the Old Port

    rating07 Apr 2024

    Very nice hotel with comfortable but small rooms. The staff is friendly and helpful. Continental breakfast is excellent. I was traveling on my own and had trouble finding the hotel tucked away in a narrow street but you won't find a better location near the old port for the price. With elevator access, my small room was dominated by a too-large bed but was comfortable and had all the amenities I wanted. I would stay here again and I recommend it without reservation.

  • User:Orly T

    Trip type: Friends getaway

    Wouldn't come again

    rating02 Oct 2023

    We'll start with the good:1. Location was central & really great2. Breakfast was very good, and for only 4 eurosThe less good:1. Internet was terrible. Hardly worked in the hotel. 2. The noise was bad. We heard everything going on in the nearby rooms. People flushing the toilet. Baby crying. Or a group of teenagers on a school trip made it feel like a hostel. We tried to rest before dinner and there was a hammer banging.3. When we arrived and had questions about the area, the receptionist wasn't so nice and didn't have much patience. 4. The pillow case was not clean. We don't know if it was an iron stain..but shouldn't have been there Carlo Torrigino, Direttore generale at Best Western Hotel Porto Antico, responded to this review Dear guestThank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours sincerely,Carlo TorriginoResident ManagerBest Western Hotel Porto Antico

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