Hotel De Ville

Recent Reviews: 167

• User:Coastal38779672613

  Trip type: Family

  Amazing service!

  11 Feb 2025

  The service was incredible. The receptionist, Monica, is absolutely fenomenal. She was patient, kind and always helped with a smile on her face. Best receptionist I've met so far.The breakfast was amazing, the room was clean and spacious and the bathroom was to die for. Absolutely recommend it to anyone who's going to Genoa.

• User:Geyservilleman

  Trip type: Friends getaway

  Superb value in an excellent location.

  11 Dec 2024

  This is a top notch small hotel. In a convenient location. The room is large, well appointed superior amenities. You are just a few minutes from the historic center of Genoa and directly across the street from the Antiqua Porto. The room I stayed in was directly across from the Galliano ship. And even though there was a highway in the view, it was quiet in the evening. I would call this value beyond expectations.

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• User:Simon R

  Trip type: Couples

  Spacious and clean but not recommended

  12 Oct 2024

  This hotel is situated next to the Port area with a major road and elevated expressway in between. If you dare.e to open the windows to get fresh cool air, the noise level is overwhelming. Opening the windows is necessary as the air conditioning does not seem to work efficiently, if at all! The breakfast is nothing to write home about and, on our second day, I got an omelette with mushrooms that was swimming in oil that totally overpowered the taste of the mushrooms. The sides of avocado and bacon arrived 10 minutes after the omelette. Toast was asked for as a side plate, but arrived covered with avocado. Not what was ordered and a waitress who had very limited English didn't help. Cancelled breakfast for the final day and hot our own.Rooms are spacious and clean. Bathroom is a good size but water pressure limited and be prepared to wait 5 minutes for the hot water to arrive when starting up the shower. If we are back here in Genoa, I would look elsewhere to stay.

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• User:Eckford007

  Trip type: Family

  AVOID THIS HOTEL!

  08 Nov 2023

  This hotel looks fantastic on the website, but don't let that mislead you.  We arrived after a cruise and a long train ride; we were very much looking forward to staying in a "Luxury Duplex" with some extra space and comfort for my family. This was far from the truth. After entering our room, the temperature inside the room was 26C. I immediately went to turn on the AC, which didn't work.  I immediately went to the front desk and let them know that the AC was not working at all.  He came to the room and pretended to set the AC, but only turned on the fan.  After sitting there sweating with my entire family for a while, we decided to open the huge window facing the VERY busy and noisy street. I played with the AC control panel only to find that the AC had been disabled completely and only the 'Heat' and 'Fan' options were available.  They do this at the maintenance level to conserve electricity. COMPLETELY unacceptable as the temperature in the unit was now 25C (with the window open) and a sweltering 29C in the upper level of the unit. I went back to the desk again to have the AC turned on.  I was told that because it was 'Winter', the use of AC was not allowed.  The Front Desk Agent was useless, Rude and not helpful at all.  I don't care if it's Winter, there is no way my family is going to be able to sleep in a sauna. I went back to the front desk only to be given more excuses; I asked to speak to the Property Manager, who was 'unavailable'.  We went out for dinner, leaving the window wide open in hope that it would cool the unit down.  Not the case again, due to the design of the room, there is no way to properly ventilate it without using the perfectly good AC system that is disabled because it's 'Winter'.  We tried to sleep with the window open, which was Incredibly noisy due to the heavy traffic and late night activity in the area.  We all tried to sleep with earplugs, but it was simply way to hot and loud. Horrible experience that was completely avoidable.  skip this place altogether... Giacomo Parodi, Proprietario at Hotel De Ville, responded to this review Thanks for the review and the opinion expressed,we are very sorry that the living room at our facility is not spent at best.All our rooms are equipped with heating during the winter season and air conditioning during the summer following the policies for environmental protection and city policies. The thermostat being set on the heat signaled the setting of the thermostat in case it had turned on the heating but not the temperature of the internal chamber that is controlled remotely so that it can never rise or fall above or below certain temperatures for guarantee all the comforts to our guests.Hoping to have you again our guest so you can appreciate all our services and amenities,Best regards,Giacomo ParodiHotel de Ville ****

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• User:Philippe D

  Trip type: Family

  Very unprofessional

  04 Sept 2023

  We booked a room in this hotel 2 months in advance, using the hotel website (so that the hotel does not have to pay fees to a booking platform). We unfortunately lost track of the booking and hotel information. Strangely enough, we did not receive any message or information from the hotel before our arrival time (inquiring about our arrival time or parking requirements for instance, which is what we are used to and would have of course allowed us to find back our booking information, including the hotel name) and as we did not show up, not a single message inquiring about why we were not arriving. I admit it was really stupid from us to lose track of our reservation, but obviously this hotel takes the money and does not care about its guests and their whereabouts. Giacomo Parodi, Proprietario at Hotel De Ville, responded to this review Thanks for the review and the opinion expressed,All guests who book directly arrive with the booking confirmation, various details such as check in time, parking, extra services that can be booked.After your no-show at the hotel, of course, as accepted by you during the booking, the cancellation fee will apply. I want to emphasize that many times as a policy of the structure we met the difficulties and needs of our guests with cancellations, giving up penalties as we try to be understanding and available to find the best solution. Best Regards,Giacomo ParodiHotel de Ville ****

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