Auriga

Recent Reviews: 377

• User:Robyn L

  Trip type: Couples

  Very convenient to the Milan Central Train Station

  25 Nov 2025

  A small hotel within easy walk to the Milan Central train station. Rooms small but adequate with all the “old fashioned” amenities - shower cap, vanity kit etc.

• User:GeoffandPamOldBar

  Trip type: Couples

  A comfortable stay in a great location

  06 Apr 2025

  This is a very nice hotel but it could be an excellent one. It is in a great location near the main station with several restaurants nearby. The breakfast provided is substantial and is served in a lovely breakfast room which doubles as a bar in the evening. Staff are attentive and friendly. Rooms are a good size (for Italy) and nicely furnished. Towels are large and soft. A few small things would make it even better. The internet in the guest rooms is poor (better in lobby) and pillows are flat and hard. Our room (105) had some plumbing issues: the water from the fixed shower head was scalding and could not be adjusted although there was also a flexible hand held one that sufficed; there was also the sound of water running constantly although it was not emanating from our bathroom.

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• User:alesandra b

  Trip type: Business

  Horrible beyond expectations - Not a SAFE STAY

  16 Dec 2024

  I am writing to express my utmost concern and disappointment regarding my recent stay at the Auriga Hotel in Milan on the 7th and 8th of December. As someone who works in the hospitality industry in London, I understand the challenges that teams face in running a hotel. For this reason, I rarely write negative reviews. However, the experience I had at your hotel was deeply distressing, both in terms of service and—most importantly—personal safety, and I feel compelled to address this matter further with relevant Italian authorities.The incident occurred when my colleague and I were preparing for a business dinner. My colleague had brought a travel mini iron, and I plugged it in to quickly press my jacket. Unfortunately, the plug disconnected and became stuck, and I feared it would be dangerous to remove it myself. Seeking assistance, I approached reception.To my shock, the Duty Manager was extremely rude, unprofessional, and aggressive. He began yelling at me for using the iron without permission, threatened to charge me upon check-out, and created an unnecessarily hostile environment. I remained calm, but his behavior was unacceptable for someone in a guest-facing role.He then called a maintenance worker to assist. Here is where the situation became truly alarming. I took the lift with the maintenance person, who appeared to be in severe distress—sweating, shaking, and visibly struggling to breathe. It was evident he had health issues, and I felt deeply concerned that he was required to work under such conditions.When we entered my room, with my colleague present, the situation escalated. The maintenance worker began shouting and yelling aggressively in Italian, punching the wall near the plug. Although I could not understand his words, his tone and actions were deeply threatening. After unplugging the iron, he informed me that the only option to iron my jacket was to go to the basement laundry room, as the hotel does not provide irons in the rooms. This felt more like a punishment than a solution.Reluctantly, I had no choice but to go to the basement. I was left alone in an isolated laundry room, two floors below ground level, with no signal and in the company of someone whose behavior was unpredictable and unstable. I cannot emphasize enough how frightened and unsafe I felt at that moment. My mind raced with worst-case scenarios—what if he lashed out again, and I had no way to escape?That night, I could not sleep, as I genuinely feared for my safety. I worried that the individual, still angry, might try to enter my room. This experience left me feeling harassed, vulnerable, and deeply distressed.As someone who takes responsibility for others' safety and well-being in my professional role as HR, I cannot let this situation go unaddressed. I have reported this incident to the relevant authorities for investigation, as I would not forgive myself if something similar happened to another guest.I strongly urge anyone considering this hotel to be cautious. While the location may be convenient, the service, professionalism, and—most importantly—guest safety standards are severely lacking.I cannot and will not recommend this hotel to anyone.This experience was not just a poor reflection of hospitality but also a serious matter of guest security and staff well-being. I trust that immediate measures will be taken to investigate and address the issues raised.

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• User:jenset05

  Trip type: Couples

  Nice hotel.

  18 Oct 2024

  We stayed in this hotel for one night on our last night in Italy. Very close to the train station but a fair walk into the heart of Milan. The hotel was clean, room was big. The bathroom had some kind of dial on the wall in the shower/bath that we could not work out what it was for!! The staff were friendly. Could not use the breakfast as we checked too early. Great place to stay if you are looking for accommodation close to the train station.

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• User:morganaablach

  Trip type:

  The best experience

  08 Aug 2024

  The hotel is in great location, people are very nice and helpful, rooms are clean and nice designed. We loved our time there!