Hotel Calais

Recent Reviews: 73

• User:sarra c

  Trip type: Family

  10/10

  24 May 2026

  Room was cleanStaff friendly I will come back here next time

• User:Alexis P

  Trip type: Friends getaway

  A hotel enhanced by the kindness of its receptionists !

  13 Aug 2024

  The hotel is well located, with comfortable, clean rooms and good air conditioning. Soundproofing is not excellent but no hotel is perfect. This is very good value for money. I would like to make a special mention of the staff, especially receptionists like Marco. Marco gave us a wonderful welcome with a smile and recommendations and was accommodating with our luggage. Marco is certainly one of the major assets of this hotel !

  Read more

• User:wmricketts

  Trip type: Business

  Not the best, but definitely not the worst. Perfectly decent budget hotel.

  12 Sept 2023

  Not the best hotel in the world, but certainly not the worst as some of the reviews suggest. Pretty much exactly what I’d expect from a budget hotel, in some ways even a little better. The room was a good size and clean and two of the three staff I met were really friendly and couldn’t have been more helpful including carrying my suitcase to the 4th floor (the other was fine, just not as good as those two). The room was pretty basic (no safe, no glasses) but was otherwise fine with good aircon and a nice enough view. The absence of a restaurant was no issue as there are so many cafes, bars and restaurants nearby and throughout the city.

  Read more

• User:AnnaSkordai

  Trip type: Business

  AVOID THIS HOTEL AT ALL COSTS

  17 Jul 2022

  Inflexible with check in times, cocky attitude by staff and general unhelpfulness. Definitely not professional. I have booked hotels in both personal and professional capacity for more than 20 years now. Never have I ever come across such blatant unhelpfulness and inflexibility as well as cocky attitude before this hotel. I booked for my partner and I last minute this hotel in Milan as we had an appointment the following day. When booking with a non-refundable fee, I didn't see, that their check in time is from 3-8pm but one can request late check in. My request for a check in at 11pm due to my flight arriving late to another Italian airport was rejected automatically. When I called the hotel to clarify the situation, I spoke to numerous people, who said different things, such as we have to pay for late check in (never heard this one before!) but the main message was: if you are not arriving by 8pm basically we won't let you in. On Monday before my flight I spoke to someone who claimed to be the manager and he said that he will organise for us a late check in as long we tell him EXACTLY when we arrive. I said I am not sure when that will be, it all depends on the flight, right? But of course, I will keep them posted. My flight was delayed 4 hours. But even while this was happening, my partner was trying to let them know I am arriving with delays. They were not only refusing to let us into the hotel, they lied to Booking . com Customer Service saying that they told us that the cut off time for check in was 10pm. They never responded to my official email where I requested late check-in so the booking platform couldn't refund us our money for this night as there was nothing in written form saying that they refused us arriving late. Throughout all phone conversations they were downright rude to us both. Then, in order to claim their money they showed our booking in the system as "no show".We had to book another hotel for that night and spend hours on the phone to Customer Service on the booking platform to explain the situation to them. AVOID BOOKING THIS HOTEL AT ALL COSTS

  Read more

• User:kinumaru

  Trip type: Couples

  WORST EXPERIENCE EVER!

  27 Mar 2022

  WATCH OUT !!!!! 🔴 SCAM ALERT 🔴 . WORST HOTEL EVER ☠️☠️☠️ We had the worst experience ever at this "hotel". BEING THREATENED MISTREATED AND ROBBED. They cancelled our booking a few moments before check-in, while we were already there. Then checked us in anyway. We accidentally left our passports at the recepcion after checking in and then they refused to give our passports back asking us to pay an extra fee before we can get the passports back. In the end we had to call the police in order to get our documents back. We had payed for 3 nights and only stayed one after such horrible treatment. They told us in front of the police that we would be refunded for the extra nights that we paid but then later when the police left they refused the refund. This place is a REAL scam. BE AWARE .

  Read more