Mercure Milano Solari

Recent Reviews: 1232

• User:alessiacZ7193FU

  Trip type: Friends getaway

  so and so

  21 Mar 2026

  i won't recommend to take a breakfast here staff service 1/5 for a 4 star hotel for me was terrible only self service maybe they need to learn to smile definitely not coming back thank you.

• User:private p

  Trip type: Solo travel

  apartment good , but poorly equipped kitchen/TV

  13 Nov 2025

  I stayed, solo traveller, November-2025 in one of the 8 apartments that have a separate entrance from the street beside the entrance to reception. I arrived early before midday and after a short wait my room was ready and the male receptionist was helpful, courteous, efficient and had perfect English, as was the checkout staff. The 1-bed apartment was clean, modern, spacious although the bathroom had a bad smell from the drains which I solved by opening the tilting window (after I found a key). I could hear noise from the street at night but earplugs solved that problem. The bed was firm and comfortable. Very convenient location for Navigli and Duomo (20mins by tram) and south-central Milan, and metro M2 and trams lines10 and 14 stop beside the hotel. For people who want to be near a supermarket there is a new LIDL supermarket around the corner (couple of minutes walk). For people who want fast-food there is a late-opening Burger King next door, plus various pizza/pasta places right outside the hotel and other restaurants a short walk nearby, and at least two coffee shops within a few minutes walk. For people with luggage coming from Linate via M4, the more step-free access is to exit M4 at De Amicis, take the elevator or escalator up to the street, then take Tram 14 southbound at the nearby stop to get off at Solari stop outside the hotel (which is 3 stops later). Otherwise the transit change between M4 and M2 at San Ambrogio involves a lot more walking and a lot more steps up and down that are hostile for large luggage.A negative was the claimed "fully equipped" kitchen which was inadequate, (and easily fixable by Accor). There was no teapot (unthinkable for tea drinkers), no drinking glasses for wine or juice, only a *single* spoon/knife/fork/teaspoon, a single ceramic cup, a single plate/bowl etc! Minimalism to the extreme for no real cost saving. No microwave. No cleaning utensils or dishwashing soap. The Electric-kettle did not work but reception resolved that on the same day which was really helpful. The cooker (old slow hotplates) and oven and capsule coffee-machine and refrigerator all worked well. There was only a single English-language TV channel (France24 rolling news), no BBC, no CNN etc which is poor for international visitors. Accor should improve these inexpensive aspects of the kitchen equipment and TV channel choice for English speaking visitors..So if you are thinking of the apartment rooms at the Solari, this should help you decide. Despite the kitchen shortcomings, I would use these Solari apartments again.

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• User:Dan G

  Trip type: Solo travel

  Terrible experience with the reservation

  24 Sept 2025

  I made a reservation in April for two nights, with full payment charged to my card. When I made it, I made a mistake. Instead of booking Monday and Tuesday, I booked Sunday and Monday. I realized almost immediately and requested the change directly with the hotel. Basically, what I was asking for was to shift the reservation by one day, not to cancel it.The hotel’s response was that no changes were allowed. They canceled the reservation and kept me going back and forth for weeks with the possibility of a partial refund, which they eventually also rejected.Although I know the initial mistake was mine, I was upset that they didn’t even make the effort to move the reservation by one day. I would have even preferred that they honor the Monday reservation, even if I had to pay for Tuesday separately. But no, instead they canceled the entire reservation, and I lost the amount paid (approximately 400 USD).On top of that, they made me wait week after week, without even being able to provide a quick response. I ended up staying somewhere else.Honestly, it is a very, very bad and inflexible service, which I do not recommend at all.

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• User:jareya

  Trip type: Solo travel

  Fantastic location, clean and well-equipped room at a great rate

  11 Sept 2025

  I booked an apartment here for only one night as a stopgap before moving to my next hotel, and my only regret is not booking the Mercure Milano Solari for a longer stay. The location is fantastic, well connected with good restaurants and stores easily accessible on foot. My apartment was very clean, spacious and equipped with everything needed for a comfortable stay. I thought it offered very good value for money, especially when compared with other options in Milan. The staff were helpful, professional and pleasant. I would love to stay here again.

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• User:grumpyroadie

  Trip type: Business

  Not cheap

  02 Sept 2025

  Our welcome was very warm on a very damp day in Milan. We have been members of the Accor group for many years using there hotels around the world. However this time it counted for nothing. After a few hours in our room it was clear the AC wasn’t working the shower leaked all of the bathroom. It took 24 hours and a very stickie night’s sleep before the AC was sort of improved. But not fully effective. The shower continued to give us a swimming pool in the bathroom. Maid service was very good apart from on the Sunday morning when she was cleaning rooms at 8am, ok they have to be cleaned but 8am on a Sunday. Check out on the Tuesday morning was not much better the member of staff wasn’t able to give us an invoice with out help from a manager. Really!!!The building is clean, food on offer is not great. On a plus point loads of great places within a few mins walk

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