Straf, Milan, A Member Of Design Hotels™

Recent Reviews: 1717

• User:kucho26

  Trip type: Couples

  NOT WORTH IT

  23 May 2026

  Good location but....They checked us in at room 311 the bed mattress was so worn out and distorted that I could hardly sleep the next morning they changed our room to 308 which was like chalk and cheese.It is seriously over priced and not worth it and it shouldn't be on the Marriot Bonvoy programme

• User:chi-twn99

  Trip type: Couples

  A special boutique hotel steps from the Duomo

  03 May 2026

  We enjoyed a recent two night stay at the STRAF Hotel in Milan. You could not ask for a better location - right next to the Duomo in the heart of what is becoming one of the most vibrant cities in Europe. The hotel is small and intimate. Rooms are high design and quite comfortable. And the staff provides excellent care and customer service. Did I mention it also is part of the Bonvoy network. A great choice if visiting Milan. STRAF hotel, Guest Services / Front Office at STRAFhotel&bar, responded to this review Dear chi-twn99,Thank you very much for sharing your kind review!We’re delighted to know that you enjoyed our central location next to the Duomo and appreciated the intimate atmosphere, high-design rooms, and overall comfort of the hotel. It is especially gratifying to hear your positive feedback about our team and the level of care and service you received: this is truly the heart of what we strive to offer.Thank you for recommending STRAF as a great choice when visiting Milan.We hope to have the pleasure of welcoming you back again very soon.Kind regards,Anna RussoGuest Experience Manager

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• User:Kim H

  Trip type: Couples

  Form over Function- read other reviews too!

  02 Jan 2026

  If you are looking for a prime location in Milan, the Straff Hotel is great . It is steps away from the Duomo and the Galleria Vittorio Emanuele, making it incredibly convenient for sightseeing. If you visit during December, the nearby Christmas Markets are a bonus.However, while the hotel brands itself as a "designer" our experience proved that it prioritizes form over function to a frustrating degree.The aesthetic is heavy on raw materials like concrete and metal, which unfortunately translated to a room that felt cold and uninviting. The flooring was uncomfortably chilly underfoot. While the bed itself was comfortable, the headrests were not properly secured and kept shifting throughout the night, interrupting our sleep.The design choices throughout the hotel are deeply impractical:Lighting: Finding the correct light switches was a constant struggle.Amenities: Bathroom essentials were "hidden" and difficult to locate. The high basin and low bathroom bench meant I either was bending down or squatting to use my toiletries. Really bad design!Navigation: There is a severe lack of signage. I actually got lost just trying to find the restroom in the reception area because nothing is labeled.Service & Final VerdictThe staff were friendly enough.Ultimately, unless you are purely interested in a "brutalist" photo op, I cannot recommend staying here. You are paying for a design that simply doesn't make sense from a guest's perspective. My advice: find a different place to stay nearby that values comfort as much as style STRAF hotel, Guest Services / Front Office at STRAFhotel&bar, responded to this review Dear Kim, Thank you for taking the time to share such detailed feedback about your stay.We are delighted to hear that you appreciated our prime location in the heart of Milan and found it convenient for visiting the city, especially during the December holiday season with the Christmas markets nearby. We also thank you for your comments on the comfort of the bed and the friendliness of our staff.However, we are sorry to hear that several aspects of the room's design and functionality did not meet your expectations. STRAF's identity is rooted in a strong, contemporary design concept that embraces raw and uncommon materials; however, we fully understand that comfort and functionality are important points for a positive guest experience. Your comments regarding the room temperature, lighting controls and bathroom layout have been taken very seriously and shared with our management and design teams for any future improvements.We sincerely regret that these aspects affected your overall stay and left you with a negative impression. We hope to have the opportunity to welcome you back in the future to let you experience the true essence of our hospitality.Best Regards, Anna RussoGuest Experience Coordinator

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• User:lanacueto

  Trip type: Couples

  Not what I expected

  26 Dec 2025

  Similar to another review! No airflow hot in the rooms. I asked staff to please put AC and they said this is not allowed in Italy - to put the AC on in winter… they told me open windows but super loud and no screen does not make sense. I have status as a Bonvoy member no perks nothing. No breakfast included nothing… STRAF hotel, Guest Services / Front Office at STRAFhotel&bar, responded to this review Dear Ms Cueto,Thank you for taking the time to share your feedback. We are sorry to hear that your recent experience did not meet your expectations.As a family-run property affiliated with Design Hotels by Marriott, our policies and benefits may differ from other Marriott brands, which is why breakfast is not included as a standard benefit. While this particular benefit is not offered, we are happy to remind you all the other perks our guests may enjoy at STRAF, including room upgrades, early check-in and late check-out upon availability, a welcome amenity and complimentary access to our H2o Wellness Area.Regarding the air conditioning in the rooms, as we explained during your stay, we are not able to switch between heating and cooling due to sustainability regulations and our commitment to respecting the environment. We apologize if this caused any discomfort and appreciate your understanding.We value your feedback and hope to have the opportunity to welcome you back for a more comfortable experience.Kind regards,Anna RussoGuest Experience Coordinator

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• User:Curious21622213101

  Trip type: Couples

  So this one is a mixed bag,

  19 Dec 2025

  1. Amazing location right next to Duomo but this does mean it’s noisy. When windows are closed it is very quiet but the rooms are hoist and stuffy with no airflow.2. Zero Bonvoy recognition, no acknowledgement of ANY benefits, no welcome amenity choice or points offered.3. I had to ask about benefits, was told we would be given a nice upgraded room, we weren’t. Was told the benefit included a 24 hour gym and access to the spa and pool, no breakfast. I was told this is because of the hotel being a special part of Design Hotels, yes i am aware of the restrictions but not of the total lack of courtesy or provisions of basic benefits.4. As many have said, beyond the location, the hotel and staff seem to feel and over entitled level of ‘status’ because the hotel is so ‘cool’. Well it is functionally devoid of thought or consideration and is a text book example of design over function, attitude over execution. Let’s not forget why the hotel exists. Wehen one has to spend lengthy amounts of time just to find hidden light switches, one realises the designer lives in a bubble with no consideration of the fact that people need to function in the room.5. Comfortable bed and pillows.6. Staff are helpful at times and downright dismissive at others, emailed before arrival for restaurant recommendations and they told me they would advise when we checked in, when i asked at check in I was told you need to book in advance for many restaurants. Honestly, i found the request for assistance being denied as lazy and a cannot be bothered attitude, whilst everyone is friendly they certainly arent hospitable.7. They have a WhatsApp number for you to ask anything, make a request and they advise you to send an email. Again most odd.Would i return? No!Was it terrible? No!Was it lacking as a Marriott Bonvoy member? Most definitelywas it lacking in warmth and hospitality? without a doubt, STRAF hotel, Guest Services / Front Office at STRAFhotel&bar, responded to this review Dear Guest,Thank you for sharing your feedback with us. While we are pleased that you appreciated our location and the comfort of the bed, we are sorry to learn that several aspects of your stay did not meet your expectations.We would like to clarify that your reservation consisted of two nights booked under two different loyalty programs; therefore, the benefits applied were those associated with the respective program. Despite our high occupancy and for your comfort, we ensured you could remain in the same room for both nights, avoiding a room change. As a gesture of goodwill and to recognize your lifetime loyalty to Marriott, we were also pleased to offer complimentary breakfast and a discount on your final bill as an apology for any inconvenience caused.Your remarks regarding pre-arrival communication, in-house assistance, and overall responsiveness have been taken very seriously and shared with our management in order to help us improve our service. This is certainly not the level of hospitality we strive to provide, and we sincerely apologize if the negative experience affected your stay with us.We appreciate your honest feedback and hope you will give us a second chance in the future. Kind regards,Anna RussoGuest Experience Coordinator

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