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Unahotels Malpensa

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Unahotels Malpensa

locationAeroporto di Malpensa, Milan

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About Unahotels MalpensaAbout Unahotels Malpensa

Location

This hotel is located in Cerro Maggiore.

Facility

The hotel has 2 lifts and features 160 rooms, including a suite and 1 single room. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Further amenities include an ironing set and a trouser press. A telephone, a TV, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower, a bathtub and a bidet. A hairdryer and a telephone are available for daily use. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including golf, a gym, aerobics and a spa.

Meals

The dining area includes a restaurant and a bar. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and vegetarian dishes can be prepared on request. The hotel also offers special catering options.

Amenities at Unahotels Malpensa Amenities at Unahotels Malpensa

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Golf

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      Gym

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      Jacuzzi

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

165

Very Good

218

Average

93

Poor

27

Terrible

12

Recent Reviews: 515

  • User:easyatselinaporto

    Trip type: Couples

    Disappointed

    rating29 Mar 2026

    I made a reservation the day before arriving, directly through the hotel’s website, including breakfast. The website is somewhat complicated — I had to create an account, and I selected a double room, which clearly states it accommodates two people.Unfortunately, I made a mistake during the booking process and selected that I was traveling alone. The total price shown was €75 with breakfast.When I arrived at the hotel with my girlfriend, I was told that since we were two people, I had to pay €95 (+€20), even though there was no city tax. I explained that I had booked directly through their own system, and when I checked again, I realized that if I had selected correctly, the price would have been €82 for two people with breakfast (+€7 difference, not €20).The staff member insisted that since I was “modifying the booking at reception” — which is not true, as I had booked online the day before — I had to pay the €20 difference.I paid, of course. It’s not about the money, but about the way the situation was handled. They clearly took advantage of an unusual situation. Since I was already at reception, they had my card details, and if I had decided not to stay, I would likely have been charged a no-show fee. Instead, they chose to charge €13 more than what I would have paid online.This will be my first and last stay with your hotel brand. I spent 15 days traveling across Italy, staying in 14 different hotels, always booking online, and never had a single issue — except on the last day, at UNA.As for the facilities, I agree with other reviews: the hotel feels outdated and is in urgent need of renovation, especially considering the price.

  • User:Arthur G

    Trip type: Family

    The worst

    rating05 Nov 2024

    Extremely bad service, I would recommend everyone avoid this hotel. They do not respect customers, and need only your money . The worst hotel experience that I ever faced . Quality of service is absolutely terrible. Better find any other option Massimo Polichetti, General Manager at UNA Hotels Malpensa, responded to this review Dear P2810TNarthurg,Thank you for sharing your feedback.However, we find it quite unfair to receive a negative review from someone who has never even stayed at our hotel.We can understand your frustration regarding the non-refundable and non-cancellable booking terms, even if these policies are clearly outlined at the time of reservation in order to ensure transparency.As per our policy, this type of rate does not allow cancellations or refunds. Please note that by selecting this option, you also benefited from a lower price compared to our flexible rates, which allow cancellations without penalties.Our team is always committed to providing the best service possible, and we strive to address any concerns in a respectful and professional manner. We regret that you feel this was not the case and we truly value your understanding and hope to have the opportunity to welcome you again under different circumstances.Best RegardsMassimo PolichettiGeneral Manager

  • User:Juhnu

    Trip type: Business

    274€ night, wont happen again...

    rating06 Sept 2023

    I was on business trip with two other guys.Paid 274€ for one night and I think it wayyyy too much. Nothing specail on this on. Located basicly middle of no where and once again, really over priced.Wahsing room sinks water tap did not work where its supposed to work. So it was close and if you used it...no water went away, because tap did not ope...I took the tap away...But more problematic and really bad thing is, that room door did not lock always. Sometimes you have to open and close it 10 times before it locked. Sometimes 6 times. I think first time I left the room unlocked...We came to hotel lqte evening and I did not want to start changing the room, so I sucked it up...but 274€ for a night ???Ny buddy had problem with auto heting/cooling, no adjustmen working. Someone came and resetted/booted the heating/cooling system.Windows dirty, unable to take a pix for example from 9th floor. Massimo Polichetti, Proprietario at UNA Hotels Malpensa, responded to this review Dear Juhnu,We thank you for taking your time to review your stay with us at Unahotels Malpensa. We are saddened to read that your stay did not meet your expectations. We have taken your review into high consideration for quality improvement purposes in order to meet all our guest's needs and exceed their satisfaction. We would love to welcome you back and improve your experience.Thank you once again! Massimo Polichetti General Manager

  • User:YouTravel29

    Trip type:

    Would recommend!

    rating07 May 2023

    My experience was very pleasant, the rooms are big and comfortable and staff are extremely helpful. There are no nearby train stations to get to Milan central however, there is a bus service nearly which can get you there in about 30 minutes. Tickets must be purchased via an app named 'ATM Milano'. Massimo Polichetti, Proprietario at UNA Hotels Malpensa, responded to this review Dear YouTravel29,We thank you for taking your time to review your stay with us at Unahotels Malpensa.We are very glad to constatate that all services they make your experience a memorable stay. Thank again for your feedback and we hope to see you again soon! Best regards Massimo Polichetti General Manager

  • User:byfoodandtravel

    Trip type: Family

    Very good hotel near Milan centre

    rating02 Nov 2022

    Very good choice for accommodation near Milan. Close to Malpensa Airport and 20 minutes drive from the centre of the city. Spacious room, very good breakfast and prompt service. The hotel also has free parking. The overall experience was very good . Massimo Polichetti, Proprietario at UNA Hotels Malpensa, responded to this review Dear Byfoodandtravel,we thank you for taking your time to review your stay with us at Unahotels Malpensa. We appreciated very much all your comments about the position and rooms. We will be glad to welcoming you again in the GRUPPO UNA hotels world.Best regards Massimo Polichetti General Manager

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