Hilton Garden Inn Venice Mestre San Giuliano

Recent Reviews: 3788

• User:julianv948

  Trip type: Solo travel

  Great staff and lovely property in Venice Mestre!

  18 Mar 2026

  What a wonderful location to stay at if you are planning to visit Verona, Lago di Garda, Cortina D'Ampezzo and of course Venezia! Thank you very much for all the wonderful hospitality! Everything about this property is efficient and pleasant. The front desk staff , The housekeeping lady who cleaned my room everyday and the friendly team members around the restaurant during breakfast and dinner hours! The food was excellent and the access to downtown Venice ( Piazzale Roma) very easy and convenient! Special thanks to Silvia at the front desk and Marco at the restaurant. Looking most eagerly forward to returning next year!Sincerely,Julian Veroes

  Read more

• User:Deanndra A

  Trip type: Couples

  House keeping stole our jewelry and glass bottle opener

  12 Dec 2025

  We truly enjoyed our stay at this hotel until the last part of our trip when we began noticing that items from our room were missing. On Friday, 11/08/25, we realized that a small bag containing only our receipts, which had been sitting on the dresser by the mirror, was gone. Since it was only receipts, we did not think much of it at the time.The next day, Saturday, 11/09/25, the jewelry and gifts we had purchased in Murano also went missing. These included a thank you gift for my sister (red Murano glass earrings), a bracelet and earrings for our daughter, and a Murano glass bottle opener. All of the items were kept together in their jewelry boxes in a plastic bag on the dresser in front of the mirror. Altogether, the value was about €80.We discovered the items were missing on Sunday while packing and doing laundry and immediately reported it to the front desk on 11/09/25. We were told that both the front desk manager and general manager were off that day. Staff said they spoke with the cleaner assigned to our room, who denied taking anything. Since there are no cameras inside rooms, there was unfortunately no way for us or the hotel to verify what happened.When we checked out on Monday, 11/10/25, we spoke with the front desk manager. He was polite, apologetic, and tried to help. He refunded us $10 for the laundry coins we had purchased, but that did not come close to the value of the missing items. He suggested that perhaps the items had been mixed in with the blankets and thrown away accidentally, but we explained that everything had been sitting on the dresser, not in the bedding, and the items were heavy and in boxes.After returning home, I waited about a month to see if management would follow up or offer any additional resolution, but I never heard back. I am not someone who normally leaves negative reviews, but this was very disheartening, especially because we traveled to Venice for our wedding anniversary and had an otherwise wonderful stay. Unfortunately, this situation left a lasting negative impression on what could have been a perfect trip.

  Read more

• User:ViennaMichael

  Trip type: Business

  Absolutely perfect

  17 Nov 2025

  I stayed here years ago for a pre-cruise night in summer and had good memories.Booked it now for 2 weeks for business meetings in Mestre and have to say, it became even better.Honestly, i payed 3 times the price for worae places in Venice.The hotel is modern and cosy. Rooms are spotless clean, bedding heavenly, shower great.Welcome was warm and friendly, the bar is great and also here, service perfect.In summer we used the pool, which is a great treat. Now the hotel offers a very nice Spa.There is a bus station directly outside the hotel with a 15 minutes service to Piazzale Roma.To downtown Mestre, which is really nice we took a 10 minutes taxi ride.A really great hotel, ideal for business travellers but also for tourists avoiding the rip-off in Venice and staying a little bit more relaxed and silent.Parking also right in front and below the hotel. Hilton Garden Inn, Direttore generale at Hilton Garden Inn Venice Mestre San Giuliano, responded to this review Dear Michael, Thank you for your wonderful review!We are very happy to know that you enjoyed your stay with us again and that you found our hotel even better than before. Your compliments about our clean rooms, comfortable bedding, spa, pool, and bar service mean a lot to our team.We are also glad you appreciated our convenient location, with the bus stop outside the hotel offering easy access to Piazzale Roma and Venice, as well as the short ride to Mestre city center.Thank you for recommending us to both business travelers and tourists. We hope to welcome you back again soon!M. Murara - Hotel Manager

  Read more

• User:CindyLou2262

  Trip type: Couples

  Great location with great bartenders

  07 Nov 2025

  We really enjoyed our stay and thanks toSiliva, Llyod, Nicola and the manager, Johnny. We got ripped off from my Uber to the hotel that was 5 miles away. They charged us US$52. The hotel provides a shuttle that takes you back to the airport for €20 per room.5 or 19 is the bus that you need to take to Venice. We got it right outside the hotel but on the way back they didn’t stop at our location so we had to walk back almost a mile, lol. The rooms are nice and big that comes with a very small TV but it’s OK cause we never even turned it on. The bed was very comfortable. The shower was good. The pool looked amazing. The breakfast was good and the bartenders at the bar were fabulous.I WOULD RECOMMEND Hilton Garden Inn, Direttore generale at Hilton Garden Inn Venice Mestre San Giuliano, responded to this review Dear Guest,Thank you very much for your kind review and recommendation!We are happy to know that you enjoyed your stay, our comfortable rooms, breakfast, pool, and especially our team. We will proudly share your nice words with Silvia, Llyod, Nicola and our manager Giovanni— they will be very pleased 😊We are sorry about your experience with the Uber service. As you mentioned, we offer a convenient shuttle to the airport for €20 per room, and the public bus (5 or 19) stops right outside the hotel with easy access to Venice.Thank you again for your feedback. We hope to welcome you back soon!Kind regardsM.Murara - Hotel Manager

  Read more

• User:Jessica K

  Trip type: Solo travel

  Very Disappointing Stay

  18 Oct 2025

  I chose this hotel instead of staying in Venice because I had an early morning flight and wanted to be close to the airport. Unfortunately, that decision turned out to be a mistake.The online photos made the property look beautiful — bright, modern rooms with plush pillows and a clean, well-maintained atmosphere. That presentation was a major factor in my booking decision. However, the reality was quite different.When I arrived, the hotel appeared old and run-down. I immediately questioned my choice but decided to give it the benefit of the doubt. The staff were polite, but my first room did not meet expectations, so I requested to be moved. The second room was said to be “just cleaned,” but it didn’t feel that way.There was visible mold on the bathroom mirror, the pillows had an unpleasant odor, and the sheets were rough and uncomfortable. The bathroom was also dated and not well maintained. It was clear that this property has not been properly updated or cared for in some time.I tried to explain my concerns to the staff, but there seemed to be a language barrier, which made communication difficult.I have stayed at many Hilton hotels over the years and have always trusted the brand for its consistency and quality. This location, however, was far below the standard I’ve come to expect. I would strongly recommend paying a bit more to stay at the Venice property instead.Unfortunately, this hotel does not deserve its current four-star rating. Based on my experience, it would be closer to one or two stars at best. Hilton Garden Inn, Direttore generale at Hilton Garden Inn Venice Mestre San Giuliano, responded to this review Dear Guest,Thank you for sharing your feedback. We are truly sorry to read about your disappointing experience.We regret that the room did not meet your expectations and that cleanliness was not at the standard you expected from Hilton Hotels & Resorts. This is certainly not the level of quality we aim to provide. Please be assured that your comments have been shared with our management and housekeeping teams for immediate review.We also apologize for the communication difficulties you experienced. We understand how important clear communication is, especially when guests have concerns.Your feedback is very important to us, and we will use it to improve our service and facilities. We hope you may consider giving us another opportunity in the future.SincerelyM.MuraraHotel Manager

  Read more