Hotel Ai Due Principi

Recent Reviews: 612

• User:Lily R

  Trip type: Couples

  A Truly Unforgettable Stay – Above and Beyond in Every Way 🌟 We will be returning

  18 Jun 2025

  From the moment we arrived, this hotel exceeded every expectation. The location is unbeatable – right in the heart of Venice, close to all the major attractions, yet still peaceful and beautifully maintained.One of the many highlights was the complimentary water taxi to Murano, which was such a thoughtful touch and made our day extra special. The hotel itself was immaculate, stylish, and incredibly comfortable – truly a relaxing oasis after busy days exploring the city.What made our stay truly unforgettable, though, was the incredible staff, especially Alberto and Philip. They went above and beyond in every way – from assisting us with travel plans during the train strikes to adding beautiful personal touches that made our trip so memorable.They helped celebrate my boyfriend’s birthday with a sweet handwritten note and delicious tiramisu waiting in our room when we returned from Murano. We left for dinner and upon our return, when they heard about our engagement, they surprised us with a bottle of their own house prosecco, which was light, crisp, and perfect for the occasion.The level of care, warmth, and personalized attention we received made us feel truly at home – and incredibly valued as guests.If you’re visiting Venice, don’t think twice – this hotel is a gem in every sense. We can’t wait to return. 💛

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• User:Dream47489870791

  Trip type: Family

  O Acto mais Ignóbil e desumano praticado por um hotel

  09 Jun 2025

  Today, my wife is lying in a hospital bed in my city, Funchal, Madeira Island, where we know so well how to welcome our tourists, many of whom are Italian. I am writing this because to this day I cannot understand your attitude and refusal to change a reservation, even with associated penalties, because as I said before, it is an inhumanity never seen before and worthy of being recorded, albeit negatively. I consider that I was very mistreated by you and thrown out of your hotel without a minimum of decency and respect. I hope to return to Venice in September as I had requested of you and even with a larger group, God willing, and that my wife recovers completely. I will certainly pay you a courtesy visit, if only to meet the people behind the emails you sent and, if possible, arrange a meeting with your management, since I am one of the largest European importers of your ceramics, from the Imola Ceramics factory, as well as other no less important ones. I will certainly go and meet you to associate your face with a heinous act.I remember and will never forget your posture and attitude.

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• User:JulietFatts

  Trip type: Business

  NOT A FOUR-STAR PROPERTY

  30 Apr 2025

  I'm a travel curator, and I've debated recommending this hotel to my mid-level/budget clients...but thank God held back til I could stay myself. Headline: This is not a 4-star hotel, by a long shot. A 3-star, perhaps. It's not the decor I have a problem with - traditional Venetian is fine, a tad dated, but you're not paying St. Regis prices. This property was on the lower end of the 4 and 5 star options, so around $350/night in late April. One month later it's going for nearly double. That is totally, laughably outrageous. The kicker for me was - on a sunny, 80+ degree day, they would not turn on the air con. At least not in the rooms. Their policy (which is becoming typical of hotels owned by foreigners who don't care about Venice) is to have AC on only in lobby, low. In May, they turn it on in guest rooms (and I'm guessing there's a limit to how low you can go). My tiny room overlooked narrow "calle", no ventilation, stuffy, HOT. Opening windows = mosquitos. So I laid there on my first night in Venice unable to sleep. It would be one thing if reception cared - but there was no care, no offer for a fan, no offer to change rooms to something more ventilated. I'm not the stereotypical entitled American tourist who thinks everything should be as it is at home. I believe in immersing yourself in their culture, not the other way around. But this was just elementary hospitality. No excuse. This is not a 4-star hotel, not even close. And too bad, because the location is great - near St. Mark's Square, but far enough that you're not slammed by humanity all day. Great bacari nearby (Magna Bevi Tasi for example), easy walking distance to Castello area (residential, great restaurants like A le Tole), overlooks canal (if you get a decent room) but again, hospitality 101: D+.

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• User:Ashley O

  Trip type: Couples

  Nothing good

  27 Apr 2025

  Mold clearly on walls coming from AC vents that do not work, even after checking with the front desk on how to properly work it, still no AC. While passing the front desk on our way out, we accidentally caught the front desk man scrolling through porn. Bed was two twins pushed together, so you have to be careful not to fall asleep on the crack. Cum stains on the he floor or something gross was not cleaned properly . Very bad place to stay I don't recommend it . Offering nothing to compensate this place is a joke .steer clearly.

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• User:Kevin O

  Trip type: Couples

  Trip to Venice

  08 Apr 2025

  Hotel not 4 star standard, needs refurbishment.Majority of staff helpful, one older gentleman on reception unpleasant.Room was spacious but grubby, needs painting.Good location.Good selection of restaurants nearby.Cannit comment on food as we didn't avail .