Hotel Ariel Silva

Recent Reviews: 326

• User:Jessica E

  Trip type: Couples

  Do not stay here.

  14 Apr 2025

  It starts off by a rude staff seemingly inconvenienced by your presence. Then the beds are super mega uncomfortable. Next some strange black dust-like (animal feces maybe) was falling from the ceiling. Initially, we thought maybe we had brought it in from being outside all day, so we brushed it off and didn’t think anything of it. Then throughout the night, my partner said, she noticed more and more of it in her hair and on the pillow. It was late so there wasn’t much to be done. She tried to sleep on the small sofa in the room, but it was too small for her and she barely slept. Then I went to get a coffee in the morning, thinking it was complementary and got scolded for it not being included. All in all it was a terrible experience and do not recommend this place at all. hotel ariel silva, General Manager at Hotel Ariel Silva, responded to this review Dear Guest,We are truly sorry to read your review and regret that your stay did not meet your expectations.Regarding the black dust you mentioned, we would like to clarify that our property is located in a historic building with original exposed wooden beam ceilings. Occasionally, small particles may fall due to the natural aging of the wood. However, we take all such reports very seriously and have already arranged for our maintenance and cleaning teams to thoroughly inspect the room to ensure there are no structural or hygiene concerns.We also apologize if our staff came across as unwelcoming — hospitality is a top priority for us, and we are committed to improving in this regard. As for the coffee, we simply intended to inform you that it was not included in your reservation; we apologize if this was communicated in a way that felt unpleasant.Please keep in mind that staying in a historic city like Venice often involves some unique structural features, but we are always available to assist with any issues — even during the night.We thank you for your feedback, which helps us to continuously improve our service.Kind regards,GabrieleHotel Ariel Silva

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• User:cuinadril

  Trip type:

  WORST HOTEL EXPERIENCE EVER

  01 Mar 2023

  We booked an "apartment for 2 with bathroom" at Hotel Ariel Silva. The booking was for Calle della Masena 1391/A which was supposed to be opposite the hotel building where the check-in was. When we arrived there, they told us our apartment was in fact in a completely different part of Venice (800 m away) and they had no availabilities at the closer place. I had booked the room particularly because it was quite close to the station but now we had a super long walk. Assuming I might have done something wrong when booking and not having any other options, we took the room only to noticed when we got there that it had a SHARED bathroom! On top, the furniture was old, the tablecloth had a big hole, the bed was in fact a sofa bed (see pictures) and the fridge plus boiler were so noisy we had to turn them off to be able to sleep. Luckily we only spent one night. The neighbor we had to share the bathroom with was the most noisy person getting in and out of his room every 10-20 min for the whole night! I don't know what kind of business he had on the streets but this was not a normal hotel guest or tourist. We hardly got any sleep that night. We tried to get a compensation for our wrong room but the hotel was very unhelpful. Showing them screenshots of our booking didn't help. They kept insisting we got the room we booked. Just a total disaster! I feel scammed!

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• User:Stewart L

  Trip type:

  Hotel Ariel Silva

  10 Nov 2022

  Great location, staff extremely helpful. Close to all the sights in Venice AND a 10 minute walk from the Venice train station. Clean rooms with WiFi and great staff. Will definitely stay here again next time we are in Venice, close to local markets for snacks in the hotel room, restaurants and gelato shops aplenty.

• User:Meggen M

  Trip type: Couples

  Clean and does the job!

  29 Oct 2022

  Good cleanliness - fresh towels and serviced daily. It is difficult sharing a bathroom with other rooms however. The bathroom was extremely small and poky, you couldn’t sit on the toilet without your legs knocking into the bath. I’m 5’3 and very slim build so there’s no reason I shouldn’t be able to fit on the toilet without having to sit sideways. The lady on reception was friendly. It does the job but is not luxurious but worth it.

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• User:Aly K

  Trip type: Friends getaway

  Fine for the price

  15 Jun 2022

  It was an okay hotel. The lady working there was really nice. The hotel itself was in a weird side alley next to a restaurant. The walls were really thin too so you could hear everything at night. However, it was clean and I felt fairly safe, so for the low cost I say it was of value.