Mitsui Garden Hotel Kyoto Station

Recent Reviews: 82

• User:Geoscape

  Trip type: Family

  Great location, attractive interiors and very kind and helpful staff.

  09 Jun 2026

  The close location to the train station, buses and taxis is perfect. The hotel is down a side street so has the benefit of being both quiet and close to transport hubs. The hotel staff are very welcoming and polite. I would particularly like to thank them for being so kind when my daughter was feeling unwell. We had already checked out when she started to feel bad. We returned to the hotel and they let her rest there for a few hours until she felt better. It made the world of difference to her recovery and I am very grateful. 京都駅前 宿泊, オーナー at Mitsui Garden Hotel Kyoto Station, responded to this review Thank you very much for choosing Mitsui Garden Hotel Kyoto Station and for taking the time to share your wonderful feedback.We are truly delighted to hear that you appreciated our convenient location, the atmosphere of our hotel, and the service provided by our staff. It is especially gratifying to know that you found our location both peaceful and conveniently close to major transportation hubs.We would also like to express our heartfelt gratitude for your kind words regarding our staff’s assistance when your daughter was feeling unwell. Although you had already checked out, we were honored that you returned to us, and we are very glad we could provide a comfortable place for her to rest. Knowing that we could make a positive difference during such a difficult moment means a great deal to us.We sincerely hope that your daughter is now feeling much better.Providing a safe and welcoming environment for our guests is of utmost importance to us, and your kind feedback is a great encouragement to our team.We truly look forward to welcoming you and your family again on your next visit to Kyoto.Front Office Manager

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• User:Coppellmom2

  Trip type: Family

  Prime location

  29 May 2026

  Prime location with few steps access to Kyoto Station where you can find a few tons of options for dining and shopping. The room was clean and breakfast buffet was good. Very friendly staff. 2 laundromats at the property available to use for guests. There was no need to add detergent and the room tv showed status of both to check availability.Front desk also provided all three of us umbrellas to use when we go out when it rained unexpectedly. 京都駅前 宿泊, オーナー at Mitsui Garden Hotel Kyoto Station, responded to this review Thank you very much for staying at Mitsui Garden Hotel Kyoto Station.We are delighted to hear that you were satisfied with our hotel’s location, rooms, and staff service.It brings us great joy to know that you enjoyed your stay, and this feedback serves as motivation for us to continue striving to improve our services.We will continue to put ourselves in our guests’ shoes and do our utmost to provide services that ensure an even more comfortable stay.We hope you will choose to stay with us again at Mitsui Garden Hotel Kyoto Station the next time you visit Kyoto.Mitsui Garden Hotel Kyoto StationFront Office Manager

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• User:tenby50

  Trip type: Couples

  Look to book elsewhere.

  20 Apr 2026

  The 3 stars are for the room and girl on the information desk, very helpful. What disappointed so much was we arrieded at the hotel at about 1.30pm and was told if we wanted our room now we would hae toe to pay 6000yen, my first qustionstion was to ensure our roo now we was ready, which it was, but having to pay this amount just to get it early by 90 mins is just plain money grabbing. Hotels are asking customers to book directly with the hotel which we did and received a receipt with nothing to pay and TAXES WERE INCLUDED. However we had to pay 3200yen. Nowhere in the email didwhere in the receipt said this. We will never book this chain of hotels again. 京都駅前 宿泊, オーナー at Mitsui Garden Hotel Kyoto Station, responded to this review Thank you very much for staying at the Mitsui Garden Hotel Kyoto Station.We appreciate your kind words regarding our staff and guest rooms.However, we apologize for any inconvenience regarding payment.Check-in at our hotel begins at 3:00 PM.If you wish to check in earlier, we can accommodate you starting at 12:00 PM for a fee of 2,000 JPY per hour.We also offer luggage storage prior to check-in.Please note that the accommodation tax varies depending on the room rate per person, so we ask that you settle this payment at check-in.As this tax is paid to the City of Kyoto, we appreciate your understanding.We will continue to put ourselves in our guests’ shoes and strive to provide services that ensure a more comfortable stay.We hope you will choose to stay at the Mitsui Garden Hotel Kyoto Station the next time you visit Kyoto.Mitsui Garden Hotel Kyoto StationFront Office Manager

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• User:Passenger27087834154

  Trip type: Family

  Wonderful Hotel

  18 Jun 2025

  This is a wonderful hotel for your stay in Kyoto. Conveniently located, polite and helpful staff, delicious breakfast, clean rooms and nice ambiance. My only helpful hint is to be careful when sending luggage via takkyubin. I have always had luggage delivered in one day as most hotels use Yamato. But I didn’t realize this hotel sent my luggage by POST. So instead of one day it was TWO days. That’s my fault as it was on the ticket. But I had no idea there was a two day delivery option. So make sure you specify. Sigh. Otherwise everything was perfect. 京都駅前 宿泊, オーナー at Mitsui Garden Hotel Kyoto Station, responded to this review Thank you for staying at Mitsui Garden Hotel Kyoto Station.We are very pleased to hear that you are satisfied with our location, staff, breakfast and rooms.We will share your compliments about the breakfast with the restaurant.However, we apologize for not meeting your expectations regarding luggage delivery.Our hotel use Yu-Pack (Japan Post), and depending on the delivery destination, delivery may take two or more days.Please feel free to contact the front desk to find out how long it will take for delivery in advance.We will continue to strive to provide services that are always from the viewpoint of our guests and make their stay more comfortable.We look forward to welcoming you to Mitsui Garden Hotel Kyoto Station again when you visit Kyoto.Mitsui Garden Hotel Kyoto StationFront Office Manager

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• User:Atara K

  Trip type: Couples

  A Delight

  16 May 2025

  We stayed twice at the Mitsui Garden Kyoto Station in late April and returned in May. The hotel is conveniently located, just minutes away from the station, numerous restaurants and a variety of shops.Immaculate rooms. A variety on offering at breakfast both western and Japanese, tho there is no cheese or butter available which would have been nice.However what makes this hotel is the outstanding staff. The staff is helpful, courteous, simply put a delight. Especially Andre who always made an extra effort to helping us find the Japanese equivalent to Home Depot and then printing out the bus details to get there, telling us about the luggage transfer to Kansai Airport (a life saver), assisting me in filling out the forms for the transfer and then printing out our voucher. Andre’s personal assistance and radiant smile was the best. 京都駅前 宿泊, オーナー at Mitsui Garden Hotel Kyoto Station, responded to this review We are very pleased to hear that you were satisfied with our location, room, breakfast, guest lounge and our staffs service. As you may mentioned, our hotel is just a few minutes' walk from Kyoto Station, making it a convenient choice for travelers. Its ideal location also provides easy access to many tourist attractions, as well as public transportation options such as city buses, trains, and subways. Additionally, Kyoto Station has a large tourist information center, where you can quickly find directions and recommendations for your travels.We truly appreciate your kind words about the cleanliness and spaciousness of the room. In our hotel, we offer spacious rooms of 20 square meters or more, where you can relax comfortably. The rooms are designed with a Japanese atmosphere in mind, creating a calm and quiet space, as we strive to provide a comfortable and well-maintained environment for all our guests. We sincerely apologize for any inconvenience regarding the window. Our hotel is located in the center of Kyoto City and is surrounded by residential buildings. To respect both our guests’and neighbors' privacy, some room types feature frosted glass windows. For your next visit, we would recommend our twin or triple rooms, which have clear glass windows. While our rooms may feel compact, we hope you can appreciate the "tea ceremony" concept reflected in their design.We are delighted to hear your kind words about our breakfast. At our restaurant, Saki, we offer a healthy Japanese buffet featuring Kyoto’s signature ingredients, with a focus on well-balanced, nourishing cuisine. We prepare each dish with the hope that a wholesome breakfast will energize our guests for a wonderful day, whether they are traveling for leisure or business. From 12 p.m. untul 12 a.m., the restaurant can be used as guest lounge which you can enjoy some drinks and little snacks.Lastly, we appreciate your kind compliment to our staff. Your kind word to our staff give us encouragement. We are very happy to know that our staff service was one of your memories on this trip to Kyoto. We will pass on your compliments to the staff.We are honored to be choosen by you. We hope your stay was memorable one, and we can see you again at our hotel in the future.Mitsui Garden Hotel Kyoto StationFront Office Manager

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