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The Kitano Hotel

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The Kitano Hotel

locationTokyo City, Tokyo

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About  The Kitano HotelAbout The Kitano Hotel

Location

This hotel is located in Tokyo.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities available at the apartment hotel include a baggage storage service and a safe. Wireless internet access allows guests to stay connected while on holiday. The hotel offers a number of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, medical assistance, room service, a laundry service, a hairdresser and a coin-operated laundry. A fax machine is available for guests' business needs.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. Additional features include a refrigerator and a microwave. Further amenities include an ironing set and a trouser press. A telephone and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a bathtub. As a special feature, guests are provided with a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

Sport

The sports and entertainment facilities at the apartment hotel ensure that guests have plenty of activities to choose from during their stay. A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including a gym, a spa and massage treatments.

Meals

Dining facilities include a restaurant, a café and a bar. A continental breakfast guarantees a great start to the day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. Alcoholic beverages are available.

 Amenities at The Kitano Hotel Amenities at The Kitano Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hairdresser

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Gym

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      Massage

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      Sun terrace

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

33

Very Good

6

Average

7

Poor

1

Terrible

2

Recent Reviews: 49

  • User:J A

    Trip type: Family

    The Royal Treatment - A must stay!

    rating11 Apr 2026

    Hands down the best service I've experienced at any hotel in the world. It's really world class. Everyone is so friendly and helpful. They basically are there to make sure you have everything you need and want to make sure you are happy. I felt like I was being pampered.The room was very clean and the housekeeping service was exceptional. For my room, all the refreshments were restocked daily and included with the room charge. And there are a ton of complimentary travel items they include (comb, razor, toothbrush, slippers, etc).The location is in a very quiet business area and is right beside a coffee shop, 7 Eleven, and subway line. It's pretty close to all the main sites by subway. The restaurant is delicious but we only ate there once for breakfast. Service was fantastic.My only critique was that the beds were too firm for me. But make no mistake, they were not cheap mattresses. They were supposed to be that way. Just too hard for me personally. But honestly, I didn't even care. I was so impressed with everything else, especially the service, it made up for it.I highly recommend!!
  • User:Susan H

    Trip type: Family

    Absolutely wonderful

    rating29 Dec 2025

    This is a recent build, so the rooms and amenities have a fresh, modern feel. The architecture of the hotel is lovely, with an atrium which the guest rooms surround. The staff are amazingly attentive and helpful, down to the last detail. Rooms are comfortable, beds lovely. The stand out feature is the restaurant, hosted by Executive Chef Takeshi Kamo, Chevalier du l'order du Merite Agricole. His menus are related to the seasons. The food is exquisitely served, delicate and delicious, tending towards French style with a Japanese twist. If only more people knew about this restaurant! Guests should be flocking there. From breakfast to dinner, there are new delights.
  • User:Maia K

    Trip type: Couples

    Exceptional stay

    rating01 Nov 2025

    ⭐️⭐️⭐️⭐️⭐️ 5/5This hotel went above and beyond to make sure my husband and I had a wonderful stay. We asked if they had a spare plug or charger, and they had one ready for us at check-in! The staff were so polite, kind, and helpful in every way.The hotel is equipped with all the amenities you could need, and as a beauty lover, I especially appreciated the little luxuries like the foot mask and other thoughtful touches. Breakfast was lovely and beautifully presented.I wouldn’t hesitate to stay at this hotel again — seven nights just wasn’t enough!
  • User:lucyjv2018

    Trip type: Couples

    Wonderful Kitano!

    rating13 Oct 2025

    Absolutely loved staying here, a wonderful hotel, superb rooms and facilities and staff who excel at customer service. Polite friendly, genuinely interested and helpful from front of house, restaurant staff and the door people. Brilliantly placed, a short walk to nice restaurants or the Asakusa area for a livelier scene. The Metro is just down the road but it is also walkable to the Imperial Palace and Meiji temple if you feel energetic! The room we had was lovely, as mentioned before in other reviews, it does look out over a dual carriageway but you don’t hear the traffic at all. There is always water etc in the room and is well stocked for shower gel, shampoo etc. Tea and coffee are also well catered for. My one tiny issue was the firmness of the bed, which was very firm and a bit hard on creaking bones that had walked miles each day but otherwise it was a warm and cosy bed.They can also arrange luggage forwarding if you are travelling around and ensure your bag are sent.Thank you to the team at the Kitano Hotel, what a pleasure it was to stay with you and I really hope if we are back in Tokyo we will stay with you again.
  • User:Go65750815757

    Trip type: Business

    Pleasant and reliable

    rating20 Sept 2025

    I’ve stayed here more than once. The first time it was convenient for my plans nearby the first time. After that it was just because I liked the hotel (and it’s close to a couple of subway stations).The hotel basics are impeccable. Quiet and tranquil everywhere. Lovely bath and shower. Good toiletries and amenities, including bath salts. Free soft drinks and beer that aren’t for me these days, but a nice touch.Food and drink were good. You have to inform them of breakfast plans in advance. The rooftop bar is nice. I wish it was open a little later though.The small fitness studio in the basement can be used by guests during limited hours. Gyms are uncommon or tiny in Japanese hotels, so this was nice bonus. It’s not huge but is sufficient for both cardio and strength.

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