The Kitano Hotel

Recent Reviews: 49

• User:J A

  Trip type: Family

  The Royal Treatment - A must stay!

  11 Apr 2026

  Hands down the best service I've experienced at any hotel in the world. It's really world class. Everyone is so friendly and helpful. They basically are there to make sure you have everything you need and want to make sure you are happy. I felt like I was being pampered.The room was very clean and the housekeeping service was exceptional. For my room, all the refreshments were restocked daily and included with the room charge. And there are a ton of complimentary travel items they include (comb, razor, toothbrush, slippers, etc).The location is in a very quiet business area and is right beside a coffee shop, 7 Eleven, and subway line. It's pretty close to all the main sites by subway. The restaurant is delicious but we only ate there once for breakfast. Service was fantastic.My only critique was that the beds were too firm for me. But make no mistake, they were not cheap mattresses. They were supposed to be that way. Just too hard for me personally. But honestly, I didn't even care. I was so impressed with everything else, especially the service, it made up for it.I highly recommend!!

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• User:Susan H

  Trip type: Family

  Absolutely wonderful

  29 Dec 2025

  This is a recent build, so the rooms and amenities have a fresh, modern feel. The architecture of the hotel is lovely, with an atrium which the guest rooms surround. The staff are amazingly attentive and helpful, down to the last detail. Rooms are comfortable, beds lovely. The stand out feature is the restaurant, hosted by Executive Chef Takeshi Kamo, Chevalier du l'order du Merite Agricole. His menus are related to the seasons. The food is exquisitely served, delicate and delicious, tending towards French style with a Japanese twist. If only more people knew about this restaurant! Guests should be flocking there. From breakfast to dinner, there are new delights.

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• User:Maia K

  Trip type: Couples

  Exceptional stay

  01 Nov 2025

  ⭐️⭐️⭐️⭐️⭐️ 5/5This hotel went above and beyond to make sure my husband and I had a wonderful stay. We asked if they had a spare plug or charger, and they had one ready for us at check-in! The staff were so polite, kind, and helpful in every way.The hotel is equipped with all the amenities you could need, and as a beauty lover, I especially appreciated the little luxuries like the foot mask and other thoughtful touches. Breakfast was lovely and beautifully presented.I wouldn’t hesitate to stay at this hotel again — seven nights just wasn’t enough!

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• User:lucyjv2018

  Trip type: Couples

  Wonderful Kitano!

  13 Oct 2025

  Absolutely loved staying here, a wonderful hotel, superb rooms and facilities and staff who excel at customer service. Polite friendly, genuinely interested and helpful from front of house, restaurant staff and the door people. Brilliantly placed, a short walk to nice restaurants or the Asakusa area for a livelier scene. The Metro is just down the road but it is also walkable to the Imperial Palace and Meiji temple if you feel energetic! The room we had was lovely, as mentioned before in other reviews, it does look out over a dual carriageway but you don’t hear the traffic at all. There is always water etc in the room and is well stocked for shower gel, shampoo etc. Tea and coffee are also well catered for. My one tiny issue was the firmness of the bed, which was very firm and a bit hard on creaking bones that had walked miles each day but otherwise it was a warm and cosy bed.They can also arrange luggage forwarding if you are travelling around and ensure your bag are sent.Thank you to the team at the Kitano Hotel, what a pleasure it was to stay with you and I really hope if we are back in Tokyo we will stay with you again.

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• User:Go65750815757

  Trip type: Business

  Pleasant and reliable

  20 Sept 2025

  I’ve stayed here more than once. The first time it was convenient for my plans nearby the first time. After that it was just because I liked the hotel (and it’s close to a couple of subway stations).The hotel basics are impeccable. Quiet and tranquil everywhere. Lovely bath and shower. Good toiletries and amenities, including bath salts. Free soft drinks and beer that aren’t for me these days, but a nice touch.Food and drink were good. You have to inform them of breakfast plans in advance. The rooftop bar is nice. I wish it was open a little later though.The small fitness studio in the basement can be used by guests during limited hours. Gyms are uncommon or tiny in Japanese hotels, so this was nice bonus. It’s not huge but is sufficient for both cardio and strength.

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