The Knot Tokyo Shinjuku

Recent Reviews: 421

• User:rpp007

  Trip type: Family

  A DISGRACE; ZERO STARS!

  24 May 2026

  For a hotel operating in Japan — a country that has elevated cleanliness and omotenashi into something close to a moral code — The Knot Hiroshima delivers the exact opposite. What I found in my room was not a lapse. It was a pattern. The toilet tank basin was streaked with a pinkish residue that hadn’t seen a cloth in days. The carpet looked like it hadn’t been properly cleaned in months: brown stains soaked into the fibers, food debris scattered along the baseboards, hair, and unidentified yellow specks in plain sight. The wallpaper near the floor was peeling and damaged. And then there was the Q-tip. A used cotton swab, left on the carpet against the baseboard — clearly from a previous guest. That single item tells you everything. It means the vacuum never ran. It means housekeeping either didn’t enter the room or walked through it without looking down. There is no charitable interpretation. A used Q-tip from a stranger is what was waiting for me when I checked in.This is not a question of an aging property. It is a question of basic discipline. In Japan, the standard for a midrange hotel — let alone one branding itself as a design-forward boutique — is that a guest never has to think about whether the room is clean. The Knot Hiroshima forced me to think about it constantly.To operate a hotel in Hiroshima — a city that draws visitors from around the world and represents Japan to many of them — and present rooms in this condition is not simply poor management. It is an affront to the city, to the culture of hospitality that surrounds it, and to every guest who chose this property expecting the standard Japan is known for. Housekeeping is failing, supervision is absent, and ownership is either unaware or indifferent. None of those are acceptable. I will never return to this disgrace of a hotel

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• User:MickyRingshaw

  Trip type: Family

  Maybe… Maybe Knot

  04 May 2026

  This hotel is situated quite far from Shinjuku Central and is a distance to anything substantial. Very difficult check in and staff understand little English. Sometimes it was difficult to express needs without translator apps.We had Breakfast included, but it was a basic fare and the menu did not change throughout our 4-day stay. You have to pay for milk coffee separately which was a pain. We had dinner in the restaurant and it is expensive and small portions. Rooms are very small but quite clean and tidy. The foyer was constantly packed full of people and with a small gourmet bakery attached to it. Everyday there were lines of up to 30 people waiting to be served there through the main foyer. Staff are very friendly though.We required a wheelchair as we were travelling with an elderly family member and it was a very basic one without cushioning and they charged us a deposit of 30000 Yen ($300 AUD) to be able to take it outside the hotel. Granted, it was returned in full once we returned the chair.

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• User:Lesliekap

  Trip type: Couples

  Great Vibes, Great Food, Great Start to Our Trip

  01 May 2026

  My husband and I stayed here for our first three nights in Japan, and it was a great start to the trip. Getting here from Narita Airport was easy on the Narita Express. The hotel has a great vibe the moment you walk in — an open‑concept lobby with a huge communal work table, concrete‑and‑wood design, and upbeat music that instantly puts you in a good mood. We initially thought our room was small, but now realize it’s actually average (maybe even roomy) by Japan standards. We asked for a second luggage rack, which the staff happily provided, and it made a big difference in getting our bags off the floor. We usually avoid hotel restaurants, but after a long travel day we ate at The Knot and ended up having fantastic wagyu burgers. Breakfast was also excellent. Staff were consistently friendly and helpful. One small nit: signage says happy hour runs from 3:30–5:30, but it actually ends at 5:00. They want everyone cleared out by 5:30 so they can transition to dinner service.

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• User:veena s

  Trip type: Family

  Awesome hotel with best hospitality

  24 Apr 2026

  Nice hotel..we stayed for 2 nights...Breakfast buffet was vast and the staffs are so courteous..Very neat..Many places to explore nearby..Park is also few metres away..would definitely recommend this hotel..my family is very happy with the hospitality.

• User:Captaincuddles55

  Trip type: Family

  Good hotel and location

  22 Apr 2026

  Bigger room then Apa hotels You can rent WiFi box as well. Do your washing. Family mart close for breakfast. Nice walk through the park to purple metro line. Green line is further and also km walk to get into Shinjuku Station. Good place for food places tho in the stationYou can do u own coffee in the roomAnd can send your suitcases to next hotel you going Location good as well as the government building is next door for the fab light show.And the Cat advert. For piss alley and the memory lane- omoideComfortable room

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