Hotel Grand Baron

Recent Reviews: 40

• User:Ahmad K

  Trip type: Couples

  Avoid if can, not worth the experience.

  18 Sept 2025

  Stayed Sept 18th 2025 for 1 nite, room 205.Straight to the point!!Not worth the price, basic facility and near rundown.Room not clean, dust on floor, bed headboard, desk and worst hair in mini fridge with soft drink spill sticking the hair not able to come out by first wipe.The staff is not friendly especially on the restaurant ignoring customer while on the phone and instruct using lips for us to go in.Slow check-in and check-out. Pls take note if you ask for extension like I did, make sure you are very prompt at the front counter even you vacate your room earlier. They want to charge me full day as i was made to check-out by 9 minutes late. The delayed caused by 3 check-in customer, and I was at the counter before 6pm(specifically 5:49PM). That was a cheap stunt, and for that, other potential issue can arise and you'll may have to just accept.Again, not worth it, change the staff mentality towards customer, we don't ask for grand reception, but put a note, we are supporting you, thus show us you also want to deliver.

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• User:yamunapillay

  Trip type:

  nice stay

  05 Mar 2023

  nice ambience with spacious rooms and enough parking bays. the staff were friendly. room clean with nice smelling pillows. right smack in front of the lake gardens. pricey but worth it. personal balcony for all rooms. The Management, General Manager at Hotel Grand Baron, responded to this review Dear Valued Guest,Thank you so much for your kind words! We're thrilled you enjoyed our spacious rooms, friendly staff, and the beautiful lake views. We truly appreciate your feedback and are happy to know it was worth the stay. Looking forward to welcoming you back soon!Kind regards,The Management

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• User:Lucifer71

  Trip type: Couples

  Hopeless and Creepy Hotel

  03 Feb 2023

  - Hotel telephone line is USELESS! No one ever answers the calls received and it will keep on ringing and ringing and ringing and ringing until you want to commit suicide.- Female front desk staff are all pale and not presentable at all- Housekeeping is totally hopeless and the same goes to the evening Front Desk team, as they are only there at the hotel for the sake of getting paid BUT none of them shows any passion as a HOTELIER !- The ambiance at the hotel from late evening onwards is totally CREEPY and feels dead ; i.e VERY LESS lights at the porch area, the lobby looks dull and floor corridors are gloomy .. Indeed this hotel is VERY SUITABLE for Horror Movies director There are other hotels in Taiping, so think about it .. OK ??

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• User:LuciferLoveToTravel

  Trip type: Couples

  It could have a good stay but unfortunately we were dissapointed

  02 Feb 2023

  Even though the location is nice and the room is quite spacious ( as we stayed in a Junior Suite ), it would be nice IF: - - ALL THE FEMALE front desk staff put on nice make-up, as when we check-in ..all of them look very pale / without even a lipstick. They must remember that all front liners are the image of the company, so PLEASE LOOK MORE PRESENTABLE.- The housekeeping team MUST SERIOUSLY check and double-check all the linens in the room to be in good condition before the guest checks in, as our room (301) was placed with a badly stained bedsheet and it took more than 01 hours for the team to replace it, as it was evening and we were told Housekeeping team is off duty ..BUT why the staff responsible to do it took so long to change it ?? - Making a call to the hotel using the Main hotel number is a NIGHTMARE! AS NOBODY ANSWERS ANY OF MY CALLS IN THE MORNING, AFTERNOON AND ALSO IN THE EVENING .. WHY ??? When I ask the Front Desk staff, they told me they are BUSY??? HELLOOO... IT IS GOOD TO HAVE A BUSY BUSINESS COMPARED TO DURING THE COVID LOCKDOWN period, so PLEASE BE GRATEFUL TO SLOWLY RECOVER BACK THE BUSINESS. In view of the issues that happened, we will not return to stay at the hotel again.Thank you ! The Management, General Manager at Hotel Grand Baron, responded to this review Dear Valued Guest,We are truly sorry to hear about your disappointing experience during your stay. Please accept our sincerest apologies for the issues you encountered, especially regarding the housekeeping, the appearance of our front desk staff, and the phone service. This is not the level of service we strive to provide, and we deeply regret that your stay was affected by these shortcomings.We take your feedback seriously and will immediately address these concerns with our team to ensure such issues do not happen again. We genuinely appreciate your input, as it helps us improve and better serve our future guests.We understand your decision not to return, but we do hope you will consider giving us another opportunity in the future to show the improvements we’ve made.Kind regards,The Management

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• User:Dianakpg

  Trip type: Couples

  Wonderful stay

  01 Dec 2022

  Wonderful place. Good reception by En.. FOHAFIZ. You are the best. Hope the management will look into promoting you soon. Such a pleasant and good staff in the front line.Rooms and amenities all good. Will definately be back. Love the monkeys and the surroundings. Car park OK. The Management, General Manager at Hotel Grand Baron, responded to this review Dear Valued Guest,Thank you for your kind words! We’re thrilled to hear that you had a wonderful stay and that our team, especially En. FOHAFIZ, made such a positive impression. We’re delighted that you enjoyed the rooms, amenities, and surroundings. We look forward to welcoming you back soon for another great stay!Kind regards,The Management

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