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Real Inn Cancun

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Real Inn Cancun

locationZona Hotelera, Cancun (and vicinity)

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About Real Inn CancunAbout Real Inn Cancun

Location

This hotel welcomes guests in Cancun.

Facility

The hotel has a lift and features 160 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a 24-hour security service, a babysitting service, room service, a laundry service and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. Further amenities include an ironing set and a trouser press. A telephone, satellite television, a radio and WiFi (no extra charge) are provided as well. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms and non-smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. Sun loungers and parasols are available on the terrace, where guests can enjoy a quick break or relax for hours. There are many ways to relax or stay active at the hotel, including golf, a gym and aerobics.

Meals

Dining facilities include a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Real Inn Cancun Amenities at Real Inn Cancun

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Hygiene training for staff

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Golf

    • -

      Gym

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

    • -

      Sun loungers

LocationLocation

Map preview

Around this property:

Beach

121 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

632

Very Good

370

Average

145

Poor

97

Terrible

123

Recent Reviews: 1367

  • User:donacianogonzalez

    Trip type: Business

    Needs remodeling

    rating02 Oct 2025

    Rooms are in urgent need of remodelation, location is great and resaurant is not bad, just very limited.

  • User:raquel432025

    Trip type: Business

    Short but nice stay

    rating30 Aug 2025

    We only stayed for one night and didn’t have time to enjoy the hotel facilities, but everything was great.

  • User:jresnick443

    Trip type:

    Terrible Hospitality

    rating11 Aug 2025

    The place is terrible. Not only doesn’t the toilet flush, not only does the balcony door not open, but they charged us for 3 nights and we stayed only one. Terrible terrible all around terrible.

  • User:Marvin M

    Trip type: Solo travel

    Nice hotel

    rating24 Jul 2025

    I enjoyed my stay here. The hotel was nice and relaxing with great views near the pool area. Room was very clean and staff was friendly and attentive. Mr. Julio was the best as he greeted me upon arrival, provided me with valuable information to navigate the area and got me set up with a last minute excursion through the hotel. He checked on me throughout my stay to ensure I was good and it was greatly appreciated. I will definitely recommend this hotel to anyone looking for a nice relaxing getaway in Cancún. Thanks! Marco Ortiz, Atención al huésped/Recepción at Real Inn Cancun, responded to this review Dear guest,We sincerely thank you for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay and that our hotel, with its relaxing views and comfortable facilities, was the perfect setting for your Cancun getaway.We are proud to know that Julio left such a positive impression on you. We will share your kind words with him; it will undoubtedly be a great recognition of his dedication and warmth. Knowing that you felt well cared for throughout your stay is the best reward for our team.We hope to have the privilege of welcoming you back soon. Thank you for recommending us!With appreciation,Marco OrtizFront Desk Manager

  • User:Cedrick S

    Trip type:

    rating22 Jul 2025

    The outside is good. However, the hotel rooms need to redone. It is by far the worst Hotel I ever stayed in. The towels need replacing the room had hair all over it. The Hot water was not working, The water spicket was not working.... The list goes on and on. Marco Ortiz, Atención al huésped/Recepción at Real Inn Cancun, responded to this review Dear Guest,We deeply regret that your experience with us was so unsatisfactory. We appreciate you taking the time to share your comments, which we find extremely valuable in identifying critical areas for improvement.We are particularly concerned about what you mentioned regarding the room cleanliness, the condition of the towels, and the deficiencies in the facilities. None of this represents the standard of service and quality we strive to provide. Please be assured that we are taking immediate action with the appropriate team to address these points as a priority.We once again apologize for the inconvenience you experienced during your stay, and if you give us another opportunity in the future, we will be happy to offer you a completely different experience that lives up to your expectations.Sincerely,Marco OrtizFront Desk Manager

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