Coral Princess Hotel & Dive Resort

Recent Reviews: 1384

• User:Lori_de_Canada

  Trip type: Couples

  Great Hotel with Spectacular ocean view and snorkeling.

  12 Mar 2026

  We chose this Hotel to spend six days in Cozumel Mexico, to get a break from our weather in Canada. Very pleased with our pick. The view from our ocean view room is truly spectacular. Room is very clean. All the staff here is absolutely amazing. Everyone is very helpful and polite. We really enjoyed delicious breakfast at the Hotel's restaurant every morning. Food here is phenomenal. Service at the restaurant is top notch. If you are into snorkeling, then this is a perfect place to be. Crystal clear water and no sargassum, which makes a huge difference for snorkeling. There are tons of colorful fish, white spotted sting rays and an occasional turtle going by. Beautiful man made sand beach with plenty of beach chairs and umbrellas. If you are into long walks...you can walk to the center of the city. Approximately 45 minute walk. You can also take an air conditioned taxi for $10 each way....which is very reasonable. You are on vacation...keep that in mind. If you like to rent a scooter or a Jeep to go around the island, they can arrange that for you too. I strongly recommend renting a Jeep and go see place on this island. Enjoy your time here and try not to pick on little things. This place is Great!!! Coral Prin, Otro at Coral Princess Hotel & Dive Resort, responded to this review Thank you so much for sharing such a wonderful and detailed review! We’re truly delighted to hear that you enjoyed your stay, from the spectacular ocean views and snorkeling to our breakfast, facilities, and especially the service from our team. It means a lot to us that you chose Coral Princess for your getaway and that we could be part of your experience in Cozumel. We hope to welcome you back very soon for more unforgettable moments by the sea!

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• User:kspath00

  Trip type: Family

  Best hotel on the island!

  07 Feb 2026

  Love the small hotel, friendly atmosphere. Great pool, beach and snorkeling right onsite. Excellent diving hotel, door to door service can’t be beat! Coral Prin, Otro at Coral Princess Hotel & Dive Resort, responded to this review Thank you so much for your amazing words! We’re thrilled you enjoyed the atmosphere, snorkeling, and diving experience—our team will love hearing this. We can’t wait to welcome you back for more unforgettable moments on the island!

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• User:Bob L

  Trip type: Couples

  Disappointing Coral Princess

  06 Feb 2026

  At first glance, the place looked great; a beautiful ocean view from our room, with a tiny balcony (no chairs) but it stopped there. The room was clean but dated and had no frig, coffeemaker or microwave AND the water was unsafe to drink. There was a 1 liter bottle in our room upon arrival and we were told they would give us more. However, when we asked for another bottle we were told we had to buy it! ($5) Seriously? A 1 liter bottle per day for two people? Plus there are zero stores around; there is actually nothing nearby so you would need a car or taxi (at least $10 to taxi to nearest store) to get anywhere. We did rent a car from the hotel one day---$80 for a little car in pretty bad shape, but it worked and we drove it around the island. If you're here to snorkel there's a tiny little spot where you can do that but its rocky. The pool was too cold to swim in and the breakfast was decent but no options---2 eggs, toast, two tiny pieces of bacon (or sausage), a hash brown patty, some good fruit and coffee. Probably worth the $17 each extra we paid (because it included coffee OR juice) but I'd recommend not doing the add on and just ordering from the menu---more options. One day we had no hot water and the TV was poor with just two English channels (we didn't really care about that). Beyond the beautiful ocean view, there is really no reason to stay here with so many other options. Originally, I thought we would come back, but when the front desk made us pay for water on our last day because we had gotten some the day before---that was the straw that broke this camel's back. It's not worth the money; I would suggest going elsewhere. What a pity for a potentially wonderful place with such a lovely setting... Coral Prin, Otro at Coral Princess Hotel & Dive Resort, responded to this review Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations. While we are pleased that you enjoyed the ocean views and cleanliness of your room, we regret the inconveniences you encountered during your stay.We would also like to let you know that actions have already been taken to improve our restaurant service and dining experience, as guest feedback is essential in helping us identify opportunities for improvement.We truly appreciate your observations and the honesty with which you shared them. We hope that in the future you will consider giving us another opportunity to provide you with a much better experience and showcase the improvements we are making.

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• User:tymakh2020

  Trip type: Couples

  Room with nice view

  29 Jan 2026

  The staff were friendly, the room was pretty good. I did find roaches the kitchen, I took pictures of the roaches and I showed the receptionist, she had the maid take a can of raid roach spray to abait them. The room a fantastic view with a nice breeze flowing through the condo. The maid service was fantastic.The Karaoke bar wasn’t open the 12 days we were there, unfortunately Coral Prin, Otro at Coral Princess Hotel & Dive Resort, responded to this review Thank you for sharing your experience with us. We’re glad to hear you enjoyed the beautiful view, the breeze, and the friendliness of our staff, as well as the great service from our housekeeping team. At the same time, we sincerely apologize for the inconvenience you experienced in your room—this is certainly not the standard we strive for, and your feedback will be addressed with our team to ensure improvements are made. We also regret that some of our services were not available during your stay. We truly appreciate your comments and hope to have the opportunity to welcome you back for a much better experience in the future.

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• User:traceya306

  Trip type: Family

  NOT IMPRESSED

  04 Jan 2026

  This was one of the most frustrating and poorly managed stays I’ve had. The rooms are dated and lack basic needs. While our two-bedroom suite was spacious with the normal appliances, you had to pay extra for coffee, something most hotels manage without issue. We had no hot water in the shower and extremely poor water pressure. Even basic toiletries were subpar — cheap, low-quality shower products. The shower was run down and clearly in need of care. Other suites, which our friends stayed in had no mini fridge or coffee maker and the air conditioning was loud, directly under the bed and blew out hot air. Two bottles of water per day were supposed to be provided, yet we routinely had to ask two to three times just to get them. On most days, we had to buy it from town ourselves. The floors were never swept which left a constant flow of sand for our stay. To end our stay, we were locked out of our room before checkout time, which should never happen.Food service is where this place completely falls apart. Options are rigid, minimal, and poorly run. The only restaurant opens at 8:00 am, there is no coffee/tea available anywhere in the lobby, and from 1:00–4:00 pm the only option is a 600-peso lunch buffet. The snack menu is available from 4:00–5:00 pm, then everything shuts down. After 5:00 pm there is nothing to eat on the property except bag of chips which cost $12 US and granola bars. There is supposedly a sports bar that opens at 6:00 pm, but it has no posted hours and during our 7-day stay it was open only 3 nights. This level of inconsistency makes eating a constant annoyance. Yes, you can walk to a store and it’s an easy walk— but it’s 20+ minutes or a cab, which makes this setup completely unreasonable.Amenities are equally disappointing. The pool is ice cold, and the fitness room is laughable — very basic, 1x 1kg, 1x 2kg dumbells, broken equipment, and no towels or water.The most unacceptable experience was at the spa. I was told to undress in the room provided, which had an open window directly facing the pool deck. Staff said guests couldn’t see in — they absolutely could. Someone waved at me while my top was off, and my nude body was visible to people by the pool. I complained to the front desk to which they said NOTHING! While the massage itself was fine, the complete lack of privacy was shocking and inexcusable.Most of the staff were friendly, professional, and clearly trying their best. Unfortunately, the gentleman responsible for towel service was rude and unhelpful, and seemed to decide his own hours as to when towels were available. I don’t blame the staff I blame the management!The only real positives were the spacious suite and the fact that the property was quiet and not crowded. I would never recommend this hotel. The inflexibility, lack of basic services, and poor management will frustrate the hell out of you. Save yourself the aggravation and stay literally anywhere else. Coral Princess, Atención al huésped/Recepción at Coral Princess Hotel & Dive Resort, responded to this review Thank you for taking the time to share such detailed feedback. We are truly sorry to hear that your experience did not meet your expectations. Your observations are very important to us and will be carefully reviewed with our management team, as they help us identify areas where we must improve. While we regret that this stay was disappointing, we sincerely appreciate your honesty and the recognition of our staff’s efforts. We hope that in the future you may give us another opportunity to welcome you back and show you the improvements we are working toward.

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