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El Cozumeleno Beach Resort

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El Cozumeleno Beach Resort

locationMexico, Cozumel

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About El Cozumeleno Beach ResortAbout El Cozumeleno Beach Resort

Location

The hotel is ideally located on Cozumel Island, directly on the white sand beaches and facing the Caribbean Sea, just minutes north of the downtown.

Facility

251 rooms are available. English- and French-speaking staff are happy to assist and advise. Services include a cash machine. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. Film fans will find plenty of 'lights, camera, action' at the cinema. Souvenirs can be purchased at the gift shop. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a playroom. Further services and facilities include a 24-hour security service, a childcare service, a car hire service, an alarm call service and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a queen-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. Further amenities include an ironing set and a trouser press. A telephone, a television with cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms include a telephone and are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Wheelchair-friendly rooms can be booked.

Sport

Guests can taking a refreshing dip or just relax in the pool complex, which includes indoor and outdoor areas. A sun terrace is a great place to while away the hours. Refreshing drinks are served at the poolside snack bar. Those who wish to stay active while on holiday can enjoy tennis and crazy golf. For a fee, golf is also available. A wide range of sports are available, including water sports such as jet skiing, catamaraning, kayaking, snorkelling and aquafit or, for a fee, diving. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, yoga and table football. Various wellness options are available at the resort, including a sauna, a steam bath, a beauty salon and massage treatments. Leisure facilities include an entertainment programme, a kids' club and live music.

Meals

Dining facilities include 2 restaurants, a café and a lobby bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive can be booked. Options include lunch. Diet meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available. Non-alcoholic beverages are available.

Amenities at El Cozumeleno Beach Resort Amenities at El Cozumeleno Beach Resort

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Disability-friendly

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      Games room

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      Kids Club

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      Laundry Facilities

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      Restaurant(s)

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      TV Room

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Lunch Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aqua aerobics

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      Billiards/Snooker

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      Catamaran

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      Cycling/Mountain Biking

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      Diving

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      Golf

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      Gym

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      Horse Riding

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      Indoor Pool

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      Jet Skiing

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      Massage

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      Minigolf

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun terrace

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      Tennis

LocationLocation

Map preview

Around this property:

Beach

0 m

Centre

6 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2833

Very Good

2900

Average

1080

Poor

528

Terrible

561

Recent Reviews: 7902

  • User:An T

    Trip type: Couples

    Terrible smelly, bad odor rooms beware

    rating26 Apr 2026

    This was a terrible experience. Started with a front desk agent named Martha she was extremely rude, giving dirty sarcastic looks and remarks. Alot of guests agreed she was a very rude person and her character (Martha's ) has been like this rude with dirty looks for years according to guests who went regularly. The rooms smelled so bad we had to switch rooms thinking the other room would not stink! But is smelled, like mold, rust, septic fumes we had difficulty breathing we slept on the balcony ! There was an old disgusting green molded stained couch inside i almost threw up! The beds /mattress hard like a rock ! My husband got lung breathing issue due to that disgusting odor and the air conditioner which smelled like rotten eggs !! Ventilation system in rooms awful please be careful if your asthmatic or lung issues !!!! Never will i step foot in that resort again even if it is given to me for free!!! I need to recover from lack of sleep, extreme odor, fatigue, and birds flying all over the food in the restaurant all over the plates of the food from the birds.Dear Lord!!!

  • User:ineedasol

    Trip type: Family

    Great stay

    rating18 Apr 2026

    We stayed here after Christmas and through new year. This was our 4th stay here so we know what to expect. We had a room in the north tower. Our room was clean and comfortable. Our shower had hot water and good pressure. Communication could improve. I was in line for dinner reservations with several other people one morning. Once the guy came out at 8 he informed everyone that there was no dinner that night. A simple sign on the desk would have been sufficient. Or, the front desk staff could have told everyone. The best dinner of the week was New Year's eve. They put together a great celebration. I feel like the online check in is a waste of time. They still ask for passport and id when you get there. The place is showing its age but it can't be beat for the price. hotelcoz cozumeleño, Promocionar at Hotel El Cozumeleno Beach Resort, responded to this review Agradecemos su retroalimentación. Sus comentarios son muy importantes para nosotros. Hasta la próxima

  • User:SteveNMichigan

    Trip type: Solo travel

    You can do better

    rating17 Apr 2026

    Looking for new resort to work remotely from. Seen the ads many times . Booked for the beginning to march. Got to resort about 10-12 people in single line to check in one girl working the desk. Other workers we're behind desk but they didn't offer to help. When booking I asked for a room with wifi/internet she told me no problem . Get to room - none. Went to lobby to use wifi it worked most of the times however sometimes there was none. They said they will fix it. The AC in the room was very loud and stopped working during the night - they had someone come up at 11 pm and fix it. They room was very dated , the safe box was very small, The beach is great - probably best part of the resort. The dinner buffet was not what i expected = long line fr grill, numerous pans that with chicken and other entrees looked like hey were there for hours , many were empty . No one will bring you a glass of water or drinks you have to go to the buffet and get them your self, Asked one of the waiters for fork and knife napkin. With no internet despite several request to fix I gave up asked if they would let me not of my booking - they said you must talk with guest services fist - talked with him - Nice guy he said yes. Had me sign a paper I would pay for the one night i used. and I left - rebooked at different hotel . After about 45 days of emails and calls I was told they don't give any refunds back to me when I leave. I liked the resort despite being dated - I thought it was was lacking class to let out of my booking and keep the money . I had expected more from the Resort. hotelcoz cozumeleño, Promocionar at Hotel El Cozumeleno Beach Resort, responded to this review We're very sorry your experience wasn't what you expected. We take every comment very seriously and are taking steps to improve in the areas you mentioned.

  • User:Donna L

    Trip type: Family

    Look at other options

    rating15 Apr 2026

    Food was terrible ! Check in took more than 2 hours. Front Desk does not work to accomodate you. zero entertainment! Rooms are outdated and dirty walls, doors, water wear in room- mold in shower, paint falling off. Small double beds. Downtown to deal for excursions and save tons. Bring your soap, shampoo. bring your towel, if you sign to borrow towel and don't give back a card- someone stole mine off table outside- charge you $35 CAD. hotelcoz cozumeleño, Promocionar at Hotel El Cozumeleno Beach Resort, responded to this review We are very sorry to hear about your experience. We appreciate your feedback and will take it into account to improve.

  • User:supergirlteacher

    Trip type: Friends getaway

    Pleasantly Surprised

    rating11 Apr 2026

    I went into this trip with zero expectations. It was a pivot from a cancelled Cuba trip and, after having ready so many terrible reviews, I was sceptical. Needless to say, I was pleasantly surprised when we got there. Hotel was clean and well kept. Our room was huge and always well taken care of. Bed was firm but comfortable. They cleaned the pools every morning. Food was great and plentiful. We never had an issue getting drinks at any of the bars. We managed to eat at the à la cartes most nights and the menu changed daily. I wish it had been open on Sunday as that was our last night. There was a big storm our first night so the sargassum was bad the first few days but snorkeling was great a bit down the beach. Taxi to town was $10 so we went in a few times. All in all a fantastic vacation and I’d for sure go back! Great hotel for anyone who wants to relax and enjoy the sun! hotelcoz cozumeleño, Promocionar at Hotel El Cozumeleno Beach Resort, responded to this review Thank you for your kind words! We are glad to hear that you enjoyed your experience with us and we deeply appreciate the preference. It is always a pleasure to host you and we look forward to seeing you soon.

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