Gran Hotel Ciudad De Mexico

Recent Reviews: 8214

• User:Getaway1945

  Trip type: Couples

  Would absolutely return

  26 May 2026

  Fantastic staff, clean classic rooms, great breakfast with an amazing view, cozy bed and so much water pressure! Classic building! Would easily return. Gerente General, Otro at Gran Hotel Ciudad De Mexico, responded to this review Dear guest,Thank you for your opinion. We are glad that you enjoyed our service, comfortable accommodations, breakfast, and the views. We appreciate your recommendation and look forward to welcoming you back to Gran Hotel Ciudad de México soon.Best regards,

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• User:Daydream13350402398

  Trip type: Family

  Gran Hotel was AMAZING!

  25 May 2026

  Soon as we walked in the staff was very welcoming. We were very well taken care of and all the amenities that was included with our stay was incredible. Yael, Jesus, and Cristobal stood out to us that went above and beyond. We’ll be staying here in the future. Gerente General, Otro at Gran Hotel Ciudad De Mexico, responded to this review Dear guest,Thank you for your feedback. We are delighted to know that you had an amazing stay and that our staff made you feel welcome. Your kind recognition of Yael, Jesus, and Cristobal is appreciated, and we will share your compliments with them.We look forward to welcoming you back to Gran Hotel Ciudad de México in the near future.Kind regards,

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• User:Dee R

  Trip type: Family

  Beautiful hotel

  24 May 2026

  The hotel is just beautiful. The rooms were spotless. The front desk staff Andrea (goes by Andi) was so polite and helpful. She advised us on how to get around the city. We had breakfast which was included in our stay. The food was very good, big variety. We didnt get there too early and we still got a table with a view. The restaurant staff told me a little about the history of the building, which I suggest everyone should ask. Its wonderful to see how much pride they take in its rich history. I cannot say it enough, this hotel is so beautiful. I will definitely suggest this hotel to friends and family. I am also looking forward to staying here in the future. Gerente General, Otro at Gran Hotel Ciudad De Mexico, responded to this review Dear guest,Thank you for your wonderful review. We are delighted that you enjoyed the beauty of our historic hotel, the cleanliness of your room, and the service provided by our staff, especially from Andrea (Andi) and our restaurant staff. Thank you for recommending us. We look forward to welcoming you back to Gran Hotel Ciudad de México in the near future.Warm regards,

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• User:FernandoE558

  Trip type: Couples

  Amazing hotel and staff

  23 May 2026

  Amazing is how I would like to start this review, from the moment we stepped into this beautiful building full of history we were astonished with it’s beauty and we knew we had picked the perfect place to spend a 5 night stay and celebrate my wife’s Birthday. From the moment we checked in with the wonderful and attentive staff at the front desk to the moment we checked out we were treated like royalty and that’s no joke trust me you will be treated with so much respect from each and every staff member starting from the bellboy to the housekeeper that made up our room and left it spotless each and every day,and that’s why they should be treated the same because they work so hard to make our stays as tourists the very best possible.I would like to send a very special thank you to all the amazing staff at La Terraza restaurant from Captain Javier Cienfuegos who went out of his way in reserving a table with the most spectacular view of the zocalo for my wife’s Birthday dinner and excellent customer service which I am thankful for, Captain Alejandro Barranco as well for his excellent customer service ,friendship and hospitality and the following staff that took care of us with so much care and respect, Jonathan, Alejandro,Fernando, Bruno, Pedro, Rodolfo, Vitte, Maria, Alejandro and all the rest, Thank You for your hospitality and friendship we will never forget. May God bless you all and May God continue to bless this beautiful piece of history Gran Hotel Ciudad De Mexico , we will definitely be back very soon. Gerente General, Otro at Gran Hotel Ciudad De Mexico, responded to this review Dear Fernando,Thank you for taking the time to share your review of your stay with us.We are honored that you chose Gran Hotel Ciudad de México to celebrate your wife's birthday and that your experience exceeded your expectations. Reading your words about our historic property, our service, and the dedication of our staff made us feel so proud.Your recognition of our staff means a great deal to us. We will be delighted to share your compliments with Captain Javier Cienfuegos, Captain Alejandro Barranco, Jonathan, Alejandro, Fernando, Bruno, Pedro, Rodolfo, Vitte, Maria, and the rest of the La Terraza staff, as well as our front desk, bell staff, and housekeeping colleagues. We look forward to welcoming you and your wife back for another unforgettable stay!Kind regards,

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• User:Bo D

  Trip type: Couples

  Beautiful Historic Hotel, But the Guest Experience Falls Short

  12 May 2026

  Gran Hotel Ciudad de México is a beautiful historic property in an excellent location. The entrance, lobby, stained glass, and overall architecture are impressive, and the breakfast buffet staff were wonderful. That said, for a hotel charging roughly $400 per night, the actual guest experience fell well short of what I would expect.The issues were not minor. Our room was not refreshed with basic items like towels and toilet paper, and we had to call the front desk to ask for essentials. When management responded, they brought the housekeeper to our room to apologize, which felt unnecessary and frankly demoralizing for her. This was not a housekeeping failure alone; it reflected a management and systems issue.The room also had several maintenance problems. The toilet seat was loose and leaning, creating a potential safety issue. The sink did not drain properly. The bed sagged and clearly needed attention. There was no nightlight for getting to the bathroom at night. Bottled water was not replenished, and we were told to refill from the original water provided.The bathroom shower was another concern. The shower curtain was too short and/or not waterproof enough to prevent water from flowing onto the shower step and marble floor. Wet marble is extremely slippery, making this a real fall hazard. This is preventable with a longer waterproof curtain or better shower design. The irony is that the hotel posts environmental notices asking guests to reuse towels, but because of the shower problem, guests may need to use towels just to dry the floor and avoid slipping.The toilet flush mechanism also stuck, which wastes water and makes the hotel’s environmental messaging feel hollow when basic plumbing issues are not being addressed.Another small but telling issue was the 24-hour coffee area. The coffee machine had no instructions, so guests were left pushing buttons and hoping they received what they expected. A simple instruction sheet would solve that problem immediately.Finally, the hotel entrance has a large staircase, and we received no assistance with luggage on arrival. For a hotel presenting itself at this price point, that is not acceptable.This hotel has tremendous potential. The building is beautiful, the location is excellent, and some staff members were very good. But at luxury-level pricing, guests should not have to deal with basic maintenance failures, safety hazards, poor room servicing, and inconsistent management response. At this price, charm and history are not enough. Basic comfort, safety, and service have to match the setting. Gerente General, Otro at Gran Hotel Ciudad De Mexico, responded to this review Dear guest, Thank you for taking the time to share your detailed review of your recent stay at Gran Hotel Ciudad de México. We appreciate your words regarding our history, architecture, and location. At the same time, we regret that several aspects of your stay did not meet your expectations. Please accept our apologies for the inconvenience you experienced, as they help us identify important We will consider your feedback as an area to enhance our guests´ experience. Once again, we appreciate your words, and we hope that you may consider giving us another opportunity in the future. Sincerely,

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