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Hilton Mexico City Santa Fe

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Hilton Mexico City Santa Fe

locationSanta Fe, Mexico City

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About Hilton Mexico City Santa FeAbout Hilton Mexico City Santa Fe

Location

This hotel is located in the centre of Mexico City.

Facility

The hotel has a lift and features 260 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A fireplace creates a cosy atmosphere. A number of shops, including a supermarket, are great for shopping or just browsing. Guests of the hotel are welcome to relax in the garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. Further amenities include an ironing set and a trouser press. A telephone, a TV, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As an extra convenience, bathrooms provide cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the outdoor pool area guarantees comfortable swimming. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A sun terrace, sun loungers, and parasols are available. There are many ways to relax or stay active at the hotel, including golf, a gym, callisthenics, aerobics, a spa and massage treatments.

Meals

The dining area includes a restaurant and a bar. A continental breakfast buffet guarantees a great start to the day. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. In addition, special catering options and snacks are available. Alcoholic beverages are available.

Payment

The following credit cards are accepted at the hotel: American Express, VISA and MasterCard.

Amenities at Hilton Mexico City Santa Fe Amenities at Hilton Mexico City Santa Fe

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Golf

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      Gym

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      Heated Pool(s)

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sun loungers

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      Sun terrace

LocationLocation

Map preview

Around this property:

Centre

20 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

811

Very Good

213

Average

52

Poor

27

Terrible

32

Recent Reviews: 1135

  • User:DiMauro72

    Trip type: Business

    Would stay again

    rating23 Jan 2026

    We were in town for business and this was a great place to stay. The rooms were so nice and had lots of room. The bathrooms were very clean. The shower was hot and had amazing water pressure. Loved the small details such as the floor night light. Its connected to a small mall which also has a grocery store if you forget or need any items. I'd stay here again. Only complaint is thr towels are very rough.

  • User:RyanPerera7320

    Trip type: Couples

    Best bartender = Hilton Santa Fe!

    rating30 Aug 2025

    If you’re ever at the Hilton Santa Fe, make sure you sit at the bar and ask for Cesar — he is hands down the best bartender in Santa Fe, Mexico! From the moment you walk up, Cesar makes you feel welcome with his great energy, friendly personality, and quick smile. His drinks are not only strong and perfectly mixed, but he adds that extra touch that makes the whole experience fun and memorable. Whether you’re looking for a classic cocktail or something creative, Cesar knows exactly how to deliver. Amazing service, amazing drinks — Cesar makes Hilton Santa Fe shine! Roberto Carrillo, Promocionar at Hilton Mexico City Santa Fe, responded to this review Thank you so much for your wonderful review! We’re delighted to hear that César helped make your experience at our bar truly memorable. His energy, friendliness, and dedication to crafting excellent drinks are qualities we value deeply, and we will be sure to share your kind words with him. We’re glad you enjoyed both the service and the cocktails, and we look forward to welcoming you back to Hilton Santa Fe for more great moments.

  • User:499mariaisabell

    Trip type: Business

    Stay away from the restaurant - worst service ever

    rating22 Jul 2025

    Nice hotel with clean spacious rooms. Good working desk, appropriate lightning. Restaurant is hideous. Food is hideous, everything tastes the same, no seasoning other than cilantro. All dough is undercooked.Worst pizza I’ve ever had. Lunch buffet is cold, tasteless and carelessly served.The worst part is the the restaurant staff. They will seat you in front of a door that is constantly opening/closing subject to cold wind just to prevent from walking 30 steps to the next sitting area. Waiters are rude, careless and don’t care to slow down speaking went talking to a foreigner.Stay away from the restaurant for lunch or dinner. Samara mall has better options a its food court with similar service (except you won’t be paying as much). Roberto Carrillo, Promocionar at Hilton Mexico City Santa Fe, responded to this review Thank you for taking the time to share your feedback with us. We're glad to hear that you found our rooms spacious, clean, and comfortable for work we truly appreciate your kind words.We’re very sorry to learn that your experience at our restaurant did not meet your expectations. Your comments regarding the food quality, service, and seating arrangements are deeply concerning. This is certainly not the level of hospitality or care we aim to provide.Please rest assured that your feedback has been shared with our food and beverage team, and we are already taking steps to address the issues you've raised. We are grateful for your honesty, as it helps us improve and provide a better experience for all our guests.We hope to have the opportunity to welcome you back in the future and offer a more enjoyable and complete stay.

  • User:Kewlgirl

    Trip type: Business

    Good first impression

    rating25 Apr 2025

    Lovely lobby and amazing staff. Ceiling to floor windows were nice but made the room very hot in the afternoon. Like a saunaTowels were old and bad color. I had a hard time using them. At night bathroom had a septic tank smell Other than concierge and front desk mostly everyone spoke only Spanish - which is ok because it’s a Spanish speaking country. Bit of serving US Visitors then more English options were needed. Including on television. Couldn’t find any English speaking tv. Roberto Carrillo, Promocionar at Hilton Mexico City Santa Fe, responded to this review Thank you for taking the time to share your experience with us.We’re glad to know you enjoyed our lobby and the service provided by our concierge and front desk team. We truly appreciate your feedback regarding areas where we can improve. We apologize for the inconveniences you experienced, such as the heat in the room, the towels, and the night time bathroom odor — please be assured we are reviewing each point with the appropriate teams to take corrective action.Regarding the language barrier, we understand the importance of offering more English-friendly options for our international guests, both in service and in television content. Your comments are very valuable and help us continue improving the guest experience.We hope to have the opportunity to welcome you again and provide you with an even more pleasant stay.Best regards

  • User:Flowsion S

    Trip type: Couples

    Great stay due to excellent concierge service

    rating23 Mar 2025

    I had such a great experience at Hilton Mexico City Santa Fe last month thanks to concierge staff member Giovanni, so I booked again for my next visit to Santa Fe.I checked in and was surprised to run into Giovanni again! He greeted me as soon as I arrived, remembering us and giving us an incredible welcome. Even though his shift was almost over and he was ready to head home, he went out of his way to help with our luggage and make sure everything was OK for our stay. Giovanni has an incredible sense of anticipating guests’ needs even before they ask, and always greeted us with a bright and friendly demeanour. Staff like him are the reason the hotel feels so warm and inviting.That said, I did experience a few downsides. It was nearly impossible to reach the front desk by phone (when Giovanni was not there), and when I did, the calls were often cut off before I could finish speaking. When I asked for ice, it was handed to me with a visibly displeased expression, which made me uncomfortable. Also, there was a persistent smell of cigarette smoke in the room, maybe due to a party that was occurring on the rooftop. Overall, thanks to Giovanni, I had a positive experience once again. With a bit more attention to service quality across the board, this could have been a perfect stay.(Giovanni absolutely deserves five stars! ★★★★★) Roberto Carrillo, Promocionar at Hilton Mexico City Santa Fe, responded to this review Thank you very much for taking the time to share such a detailed and thoughtful review.We are truly delighted to hear that Giovanni made such a positive impact on both of your visits. His dedication, attention to detail, and warm hospitality are exactly the kind of service we strive to provide, and we’ll be sure to personally share your kind words with him — he will be thrilled to know he made your stay memorable once again.We also appreciate your honest feedback regarding the challenges you experienced during your stay. We sincerely apologize for the inconvenience caused by the phone communication issues, the discomfort when requesting ice, and the lingering smell of smoke in the room. Your comments have been shared with our management and relevant teams to ensure these matters are addressed and improved upon.Thank you again for choosing Hilton Mexico City Santa Fe. We’re grateful for your continued trust and look forward to welcoming you back for an even more seamless and enjoyable experience.Warm regards

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