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Hive Mexico City By G Hotels

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Hive Mexico City By G Hotels

locationZona Sur, Mexico City

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About Hive Mexico City By G HotelsAbout Hive Mexico City By G Hotels

Location

This hotel is located in Mexico City. The nearest airport is Mexico City - Juarez Internati (MEX).

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The hotel has wheelchair-accessible facilities and a lift. Parking facilities available to guests include a garage and a car park. Other services include a 24-hour security service, medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. Rooms have a double bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The hotel has family rooms and non-smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. There are many ways to relax or stay active at the hotel, including a spa and a sauna.

Meals

Various dining options are available, including a restaurant, a dining room and a bar. Breakfast and lunch are served every day.

Amenities at Hive Mexico City By G Hotels Amenities at Hive Mexico City By G Hotels

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Currency Exchange

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Sport/Entertainment

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      Sauna

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

20

Very Good

25

Average

12

Poor

3

Terrible

14

Recent Reviews: 74

  • User:Fanny H

    Trip type: Family

    Worst hotel EVER . . .

    rating20 Feb 2025

    The worst hotel EVER . . . wanting to take a shower after a long day just to find out there was NO water. It took them more than 4 hours to be restored and the water was dirty!!! Then waking up the next morning by a loud noise caused by air on the water pipes!! The manager offered to give me an extra night as a courtesy for the inconvenience. To my surprise the courtesy night was charged to my credit card at almost 170 USD for just one night!!! After several attempts to reach the manager to fix the over charge, it was impossible to get a response. Watch out, it is a robbery!!! Gestor de Experiencia, Guest Services / Front Office at Hive Mexico City By G Hotels, responded to this review Dear Ms. Fanny H, thank you for sharing your experience. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is invaluable, and we will address these issues to enhance our service. We hope to have the opportunity to welcome you back in the future.

  • User:Delia D

    Trip type: Business

    Great service and comfort!

    rating17 Dec 2024

    Back in Mexico City for a short stay! We had better luck with dining! Satoshi and no 20 Cantina both wonderful and close to the hotel! A great surprise with this hotel as soon as we arrived in the lobby with chilled towels and welcome cocktail! Room was very comfortable and clean. Very personalized service. Beautiful boutique hotel with friendly staff at reception. We enjoyed the breakfast. Very well priced! We almost did not go and miss it as Ads we see in the US online are only in Spanish? Very strange. Anyhow we enjoyed the experience and value and will return! Gerencia HiveCDMX, Propietario at Hive Mexico City By G Hotels, responded to this review Dear Delia D,Thank you so much for sharing your experience!I am thrilled to read that you enjoyed the accomodations and service during your time with us at Hive Mexico City.We hope to welcome you back soon for another memorable visit.Kind regards,Fabrice BottoisGeneral Manager

  • User:travelfanatic2017

    Trip type: Family

    Well managed and great value!

    rating06 Nov 2024

    A nice surprise and much improved! Great service in general! Beds were very comfortable and housekeeping doing a great job! Attention is in the details: welcome eucalyptus towels and cocktail! Very very nice… it felt as if everyone enjoyed their jobs and paying attention to the guests! Wish we stayed longer! We will return!! Gerencia HiveCDMX, Propietario at Hive Mexico City By G Hotels, responded to this review Dear Travelfanatic2017, Thank you so much for sharing your experience!I am thrilled to read that you enjoyed the accomodations and service during your time with us at Hive Mexico City.We hope welcome you back soon for another memorable visit.Kind regards,Fabrice BottoisGeneral Manager

  • User:Karem V

    Trip type: Family

    Not recommended at all

    rating08 May 2024

    We requested a reservation for April 20th, and the receptionist at the hotel made the mistake to book it for March 20th. When we ask to rectify the date, the front desk staff was very defensive, and they said that was our fault because we didn't verify the date after the front desk made the reservation. The initial mistake of booking the wrong date is a common error, but the manner in which it was handled—defensiveness and lack of accountability from the staff—exacerbated the situation. The initial error with the reservation date set a negative tone for the visit, which was compounded by the staff's defensive attitude and lack of accountability. The promise of a "free" night, pending corporate approval, did not materialize, adding to the frustration. Furthermore, the ongoing construction disrupted the peace and quiet typically associated with a holiday stay, detracting significantly from the overall experience. The lack of follow-up from management regarding the resolution of the initial booking error is concerning and suggests a breakdown in customer service protocols. The defensive and rude behavior of the staff, as mentioned, is particularly disheartening and not indicative of the hospitality industry's standards. The absence of any gesture to rectify the situation or compensate for the inconvenience caused is disappointing. It is understandable, based on this account, why a return visit to this establishment would not be considered. Future guests may want to take note of these issues when making their accommodation decisions. It is always advisable for travelers to read recent reviews and check for any notices about renovations or construction that could impact their stay. In conclusion, this review serves as a cautionary tale for both customers and service providers about the importance of effective communication, customer care, and the maintenance of a conducive environment for guests.

  • User:CaptainKuddles

    Trip type: Business

    New Owners Some Changes Not for the Better.

    rating16 Dec 2023

    Hotel under construction and they do not inform you when they reply to your hotels.com reservation. It is REALLY NOISY ! They claim they stop the noise at 6pm, not true. One night at 9:15pm there was still banging with hammers etc. going on. Restaurant in this hotel Used to be really good, not anymore. Outside of breakfast (which is now no longer included in the price and not as good), I would probably not eat here unless there was bad weather outside.

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