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Sofitel Mexico City Reforma

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Sofitel Mexico City Reforma

locationCentro, Mexico City

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About Sofitel Mexico City ReformaAbout Sofitel Mexico City Reforma

Location

This hotel welcomes guests in Mexico City.

Facility

The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, a safe and a cash machine are available. Wireless internet access in public areas allows guests to stay connected. The hotel offers a number of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include a 24-hour security service, a babysitting service, a childcare service, medical assistance, 24-hour room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. Cyclists can make use of the bicycle storage area and hire service. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a double bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV, a plug adapter, an alarm clock and WiFi are provided as well. Slippers are included. Bathrooms are equipped with a shower. A hairdryer, bathrobes and a telephone are provided. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Bathrooms with wheelchair access can also be booked. The hotel has family rooms and non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. For those who wish to stay active while on holiday, the hotel offers cycling/mountain biking. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam and massage treatments.

Meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day. The menu also offers gluten-free meals and children's meals.

Amenities at Sofitel Mexico City Reforma Amenities at Sofitel Mexico City Reforma

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hairdresser

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

    • -

      Medical Assistance

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      Pets

    • -

      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

    • -

      Aerobics

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      Cycling/Mountain Biking

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

    • -

      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Steam bath

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      Sun loungers

LocationLocation

Map preview

Around this property:

Centre

830 m

Beach

8 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2849

Very Good

74

Average

15

Poor

9

Terrible

15

Recent Reviews: 2962

  • User:Diana C

    Trip type: Friends getaway

    cityzen

    rating12 Jun 2026

    Such a lovely atmosphere! The food was delicious and service was amazing. Our servers Carlos and Juan were so attentive and helpful. Julián Morales, Atención al huésped/Recepción at Sofitel Mexico City Reforma, responded to this review Bonjour,We are delighted to know you enjoyed your experience at Cityzen.It is wonderful to hear that the atmosphere, food, and service all contributed to such a memorable visit. Carlos and Juan will be thrilled to receive your recognition. Their attentiveness and genuine desire to help our guests enjoy every moment are qualities we greatly value, and I will gladly share your kind words with both of them.Thank you for taking the time to share your experience. We hope to welcome you back very soon for another wonderful visit.Warm regards,Julián MoralesGuest Experience Manager

  • User:Carlos D

    Trip type: Friends getaway

    10/10

    rating12 Jun 2026

    Amazing service, amazing views, amazing food ! Juan y Carlos were amazing & had such good advice to give about the city. Julián Morales, Atención al huésped/Recepción at Sofitel Mexico City Reforma, responded to this review Bonjour,We are delighted to know you had such a wonderful experience with us.It is fantastic to hear that you enjoyed the service, the views, and the food. Juan and Carlos will be especially pleased to receive your recognition. Their hospitality and passion for sharing recommendations about Mexico City help create memorable experiences for our guests, and I will gladly share your kind words with both of them.Thank you for taking the time to share your feedback. We hope to welcome you back very soon for another 10/10 experience.Warm regards,Julián MoralesGuest Experience Manager

  • User:acervantes1985

    Trip type: Friends getaway

    .

    rating11 Jun 2026

    The food and service was fantastic. Ernesto was welcoming and very attentive. Julián Morales, Atención al huésped/Recepción at Sofitel Mexico City Reforma, responded to this review Bonjour,We are delighted to know you enjoyed both the food and the service during your visit.Ernesto will be very happy to receive your recognition. His warm hospitality and attentive service are qualities we greatly value, and I will gladly share your kind words with him.Thank you for taking the time to share your experience. We hope to welcome you back very soon.Warm regards,Julián MoralesGuest Experience Manager

  • User:oscarcO7003UA

    Trip type: Couples

    Great view excellent service

    rating09 Jun 2026

    I had an outstanding experience at Cityzen Restaurant, thanks to Juan’s exceptional service. From the moment we arrived, Juan was welcoming, attentive, and genuinely focused on making sure we had a great dining experience. Julián Morales, Atención al huésped/Recepción at Sofitel Mexico City Reforma, responded to this review Bonjour,We are delighted to know you enjoyed both the views and the service during your visit to Cityzen.Juan will be especially pleased to receive your recognition. His warm hospitality, attentiveness, and genuine dedication to creating memorable experiences are qualities we greatly value, and I will gladly share your kind words with him.Thank you for taking the time to share your experience. We hope to welcome you back very soon for another exceptional dining experience overlooking Mexico City.Warm regards,Julián MoralesGuest Experience Manager

  • User:Felix H

    Trip type: Family

    Elite

    rating08 Jun 2026

    Faster, very respectful and alternative. Julián Morales, Atención al huésped/Recepción at Sofitel Mexico City Reforma, responded to this review Bonjour,Thank you for sharing your feedback with us.We are delighted to know you enjoyed your stay and appreciated the respectful and attentive service provided by our team. Comments like yours are a wonderful motivation for all of us.We truly appreciate your trust and hope to have the pleasure of welcoming you back very soon.Warm regards,Julián MoralesGuest Experience Manager

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