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Best Western Ellerslie International

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Best Western Ellerslie International

locationAuckland, Auckland

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About Best Western Ellerslie InternationalAbout Best Western Ellerslie International

Location

This hotel warmly welcomes guests in Auckland.

Facility

The hotel has a lift and features 36 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the car park. Further services include a babysitting service, a childcare service, a car hire service, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the garden view from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. There is a fully-equipped kitchenette with a refrigerator, mini fridge, microwave and tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV, a radio and WiFi (no extra charge) are provided as well. The daily newspaper is laid out for guests in the the rooms. A shower, a bathtub and a whirlpool bath are included the bathrooms. A hairdryer is also provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

The pleasantly heated water of the indoor and outdoor pools guarantees comfortable swimming. There are many ways to relax or stay active at the hotel, including a gym and aerobics.

Meals

The hotel includes a restaurant and a bar. A continental breakfast, lunch and dinner tempt guests with a wide range of dishes. Staff are also happy to provide children's meals.

Payment

The following credit cards are accepted: American Express, VISA, Diners Club and MasterCard.

Amenities at Best Western Ellerslie International Amenities at Best Western Ellerslie International

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Enhanced cleaning programme

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      Hand sanitiser

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      Protective equipment for employees

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Gym

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      Heated Pool(s)

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      Indoor Pool

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      Number of Pools

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      Outdoor Pool(s)

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

72

Very Good

91

Average

26

Poor

14

Terrible

15

Recent Reviews: 218

  • User:Lou M

    Trip type: Family

    Leaky, Noisy, and Run Down – Avoid

    rating09 Apr 2026

    We stayed in a family unit and unfortunately the condition of the room was extremely poor. The dishwasher didn’t work, there were cracked tiles in the kitchen, and the kitchen tap was literally sinking into the bench due to damage. There was also only enough cutlery for four people, even though the unit is clearly set up to accommodate five.The bathroom was also in poor condition, with a missing handle and a worn, tired door that added to the overall neglected feel.The second bedroom (with the single beds) had no external window, which made it feel very enclosed and uncomfortable.When it rained, water was actually dripping inside near the door frame — completely unacceptable and a clear sign of a serious building issue.To top it off, the fire hydrant hose box outside was banging in the wind all night, making it impossible to sleep.Overall, this felt like a neglected and poorly maintained property. Water ingress like that points to a potentially leaky building, which raises real safety concerns. We would not stay here again.

  • User:peterf230965

    Trip type: Business

    Low Speed WiFi - not secure

    rating19 Mar 2026

    A real shocker. High speed internet is a blatant lie. You are required to log in to a third party provider - http://hello.wifi - which most of you will know is missing an ‘s’. https means it’s a secure wifi. This is not. So be very careful staying here. I was booked for 2 nights, and left after 1. Avoid.

  • User:Compass26452261545

    Trip type: Business

    Great shower Great Food

    rating14 Mar 2026

    My room was super clean . Bed was firm and pillows were perfect . The shower was powerful and instant hot just how I like it body wash shampoo and conditioner was enjoyable , Staff were really nice the young man who booked me in was fantastic and then later that night looked after me in the restaurant , brings me to the food , the food was amazing ? I was not expecting the food to be so good sliders , garlic prawns , steak , delicious the kind of food you would expect on the high streets of Auckland .

  • User:martha_s_nz

    Trip type: Business

    Room 19 - what a disappointment

    rating11 Aug 2025

    After 9 years of staying here with work this is the last. I have never been put over on the side I was this trip. In the past I have been fairly happy with all the facilities, however this week I was put in room 19- an apparently Superior suite. Run down, a heat pump that is so old that it’s yellow and does not actually function ( set at 30 yet nothing coming out heat wise or fan - it’s really cold in the room) the shower is although great pressure, a strange rusted unit straight from the 80s, not a single comfy chair ( 2x dining room style hard chairs as ‘loungers’ ) the TV cuts out regularly with ‘no signal’ sign. There is black mould on the ceiling in the bathroom and the whole unit which has a lovely wee scent diffuser on the table still smells musty and damp. So disappointed in the demise of what has been good hospitality.

  • User:YorkshireKiwi316

    Trip type: Family

    Extremely poor customer service.

    rating11 Sept 2024

    Extremely poor customer service.The accommodation itself is more motel than hotel, but is in a decent location. We encountered problems with our accommodation, which meant the price paid was nothing like value for money & they were not able to resolve. When we tried to reasonably resolve it through official channels, the owner/manager was extremely rude, unprofessional & unaccommodating. Would not stay in a Best Western 'hotel' again as a result of this experience.

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