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Palacio Nazarenas, A Belmond Hotel

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Palacio Nazarenas, A Belmond Hotel

locationPeru, Cuzco

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About Palacio Nazarenas, A Belmond HotelAbout Palacio Nazarenas, A Belmond Hotel

Location

The hotel is located in an exclusive area of Cuzco, between the city's main square, the Plaza de Armas, and the young and lively neighbourhood of San Blas. The city of Cuzco is situated at an altitude of 3,399 metres (11,152 feet), in what was once the capital of the Inca Empire. Its location allows guests to explore Cuzco Cathedral and its museums as Cuzco is just 10 minutes away. Having a car is recommended.

Facility

12 junior suites and 43 suites are located on 3 storeys and can be reached by lift. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a library. Guests arriving by car can park their vehicles in the car park. Further services and facilities include a 24-hour security service, medical assistance, a transfer service, room service, a laundry service and a coin-operated laundry. Complimentary newspapers are available.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. All rooms are carpeted and include a double bed and a sofa bed. Separate bedrooms are available. Extra beds can be requested. A safe and a minibar are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. A telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-friendly rooms can be booked. The hotel has family rooms and 55 non-smoking rooms.

Sport

A dip in the refreshing outdoor pool is not to be missed. Even on grey days, guests can always go for a swim in the indoor pool. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Sun loungers and parasols are available on the terrace, where guests can enjoy a quick break or relax for hours. Leisure activities and facilities at the hotel include a gym, a spa, a sauna and a steam bath or, for a fee, massage treatments.

Meals

Dining facilities include a dining room, a breakfast room, a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Bed and breakfast can be booked. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Palacio Nazarenas, A Belmond Hotel Amenities at Palacio Nazarenas, A Belmond Hotel

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Cloakroom

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

    • -

      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Contactless room service

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Mandatory mask-wearing

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      Medical teleconsultation

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Steam bath

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      Sun loungers

LocationLocation

Map preview

Around this property:

City Centre

250 m

Shopping opportunities

250 m

Tourist Centre

250 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1150

Very Good

43

Average

6

Poor

4

Terrible

1

Recent Reviews: 1204

  • User:pt432026

    Trip type:

    Fabulous and mollycoddled in Cuzco

    rating01 May 2026

    swapping from the monasterio next door which is fabulous to the PN we knew it was the right choice .. our room was superb, the service impeccable and the attention to detail second to none

  • User:caro4177

    Trip type: Couples

    Belmond at its finest!

    rating12 Apr 2026

    absolutely incredible stay. From the impeccable service, amazing room/grounds, fantastic food, and overall stay we were so impressed. This hotel embodies the Belmond culture and service, we will be back! Mauricio Valencia, Director General at Palacio Nazarenas, A Belmond Hotel, responded to this review Dear caro4177Greetings from Palacio Nazarenas A Belmond Hotel, Cusco. We sincerely appreciate your visit and I would like to share our gratitude on behalf of our team, it was a pleasure that you enjoyed our beautiful culture. I really appreciate that you have taken the time to write this review, we hope to have you once again in the very near future or that you can visit us in any of our properties around the world. Sincerely yours.

  • User:ariannag246

    Trip type: Family

    Excellent service and great location

    rating09 Apr 2026

    Lovely hotel with excellent service. They offer a complimentary pisco sour class in your room which was convenient- we had Saul helping us there and Edgar as our butler, both professional and friendly. Great location with proximity to restaurants and the main plaza. Mauricio Valencia, Director General at Palacio Nazarenas, A Belmond Hotel, responded to this review Dear ariannag246Greetings from Palacio Nazarenas, A Belmond Hotel, Cusco. We extend our sincerest gratitude for your kind and thoughtful comments. It was an absolute pleasure to have had you stay with us at our property, and we are truly delighted to learn that the service provided by our dedicated team, particularly by Saul & Edgar, met your esteemed expectations. We are deeply appreciative of your choice to honor Palacio Nazarenas for your recent visit to our city. We would be honored to welcome you back to our hotel, or indeed to any other distinguished Belmond property, in the near future. Warm regards,

  • User:Joshua A

    Trip type: Family

    Beautiful property; excellent, accommodating staff

    rating31 Mar 2026

    The property was beautiful with lots of courtyards and a warm pool. Our room—a suite overlooking the pool—was spacious, with a large bathroom and walk-in closet. We had a great experience doing the tea tasting with Saul. We also enjoyed making the herbal remedies in the spa—a free activity in a beautiful location that was very calming.The staff at the hotel, especially our butler Freddie, were all excellent and eager to help and make our stay easier. Freddie even walked us to dinner one night, and the hotel handed us umbrellas any time it was raining.The food by the pool was great too. And everywhere we ate—including Mauka, the fanciest restaurant—they were extremely accommodating, even willing to serve things from other menus around the property or dishes not listed on any menu. However, it is worth noting that the breakfast, unlike at Monestario, is not a buffet. But when we asked to switch our included breakfast to Monestario, they were extremely accommodating. Overall, we had a very pleasant experienced that was enhanced by the wonderful staff. Mauricio Valencia, Director General at Palacio Nazarenas, A Belmond Hotel, responded to this review Dear Joshua A.Greetings from Palacio Nazarenas, A Belmond Hotel, Cusco. We extend our sincerest gratitude for your kind and thoughtful comments. It was an absolute pleasure to have had you stay with us at our property, and we are truly delighted to learn that the service provided by our dedicated team, particularly by Fredy & Saul, met your esteemed expectations. We are deeply appreciative of your choice to honor Palacio Nazarenas for your recent visit to our city. We would be honored to welcome you back to our hotel, or indeed to any other distinguished Belmond property, in the near future. Warm regards,

  • User:Charles J

    Trip type: Family

    5 Stars for Nazarenas 0 stars for Belmond

    rating30 Mar 2026

    We had stayed at Monastario 15 yrs ago and tried this Belmond in Cusco and can not praise the staff and management enough. Wonderful and authentic experience and the food rooms be service were excellent. As for Belmond group as a whole/LVMH, their lack of response was very concerning. We tried to book our whole 2 wk Peru trip with Belmond for 8 people and never even heard back from the Lima office. We will question staying in other Belmonds going forward after another issue with the booking process but will always come back to this special place in Cusco. Mauricio Valencia, Director General at Palacio Nazarenas, A Belmond Hotel, responded to this review Dear Charles JGreetings from Palacio Nazarenas A Belmond Hotel, Cusco. We are delighted to hear of your excitement to read our review. It was truly our pleasure to have you stay at our property, and we are gladdened to know that the service, attention, and special care provided by our team made your stay a memorable one. Thank you for sharing this unforgettable trip with us in our magical city. We would be honored to welcome you back or to have you experience the Belmond hospitality at another of our properties in the near future. Best Regards.

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