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Hotel Ibis Katowice Zabrze

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Hotel Ibis Katowice Zabrze

locationZabrze, Katowice

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About Hotel Ibis Katowice ZabrzeAbout Hotel Ibis Katowice Zabrze

Location

This hotel welcomes guests in Zabrze.

Facility

The hotel has a lift and features 114 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service and a safe. Wireless internet access in public areas allows guests to stay connected. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a library. Guests arriving by car can park their vehicles in the car park for a fee. Further services and facilities include a 24-hour security service, medical assistance, room service, an alarm call service, a laundry service and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Rooms are equipped with air conditioning, central heating and a fan. All rooms are carpeted and include a double bed or a queen-size bed. A safe and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

Fine weather can be enjoyed on the terrace.

Meals

The dining area includes a restaurant and a bar. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety.

Amenities at Hotel Ibis Katowice Zabrze Amenities at Hotel Ibis Katowice Zabrze

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Disability-friendly

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

LocationLocation

Map preview

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

98

Very Good

131

Average

62

Poor

16

Terrible

6

Recent Reviews: 313

  • User:Bagnalina01

    Trip type: Couples

    Standard hotel

    rating20 Apr 2024

    Hotel was exactly as expected it’s a 2 star property It has easy parkingReception and bar clean and tidy Room as photos on website. Standard double bed Tea and coffee provided but the paper cups aren’t great. Shower heat and pressure very good. Michal Melon, General Manager at Ibis Katowice Zabrze, responded to this review Dear Bagnalina,Thank You for visiting Ibis Zabrze. I am glad You had a good stay, and I hope I will have a chance to host You here again. Best Regards,

  • User:boorackovsky

    Trip type: Solo travel

    a bit too expensive for the conditions it offers, also compared to other IBIS hotels this one looks quite poor

    rating27 Dec 2022

    Liked:- nice location (close to the mall, mcdonalds, bus&railway station) - staff is nice and friendlyDisliked- rooms and bathrooms look like from the early 2000's, need renovation -there is only one tiny trash can in a double room - uncomfortable pillows - no fridge in the room - sounds silky but door to the room are very heavy to open Michal Melon, General Manager at Ibis Katowice Zabrze, responded to this review Dear Boorackovsky,Thank You for visiting and leaving your comments I am glad You appreciated our staff. Please do not expect a fridge in a two star hotel. Pillows, are a matter of personal likes or dislikes. We do have "Sweet beds" and we are loved for that. I wish you Happy New Year and many journeys around the World :)

  • User:Elisabeth113

    Trip type:

    Don’t expect much, except good location

    rating07 Nov 2021

    This is a basic IBIS hotel, one would expected! However, conventionally located in the center of the city.Rooms are small but ok, bath very basic. My room was facing a gas station. Breakfast was good with sufficient choices, I liked the breads and the cakes! Coffee machine takes forever and one have to queue! Therefore, I found it rather surprising that the hotel staff get their coffee during the breakfast hours too and don’t care that this means even longer waiting time for the guests.We had there our lunch, typical Polish dishes once. The food was very yummy! One need to book the lunch in advance!My room was very dusty and bath dirty and floor covered in hair.! I mentioned this at the desk and got a very saucy response that “sometimes the hair do not stick to the mop” - that left me speechless!Another day,I asked a senior staff if my room could be vacuumed (I addressed her in English as most of the staff speaks English well, and my Polish is rather poor]. She snapped at me that I have to speak Polish with her! I got literally scolded for not speaking Polish! That person remained every hostile during my whole stay! I wasn’t even greeted! Absolutely unprofessional and unacceptable behavior!Many of the staff members are very friendly (e.g. the young man or the young lady at the desk) but many are super unfriendly and simple give a sh... whether the guests feel welcomed e.g.This is something for the management to look into. Michal Melon, General Manager at Ibis Katowice Zabrze, responded to this review Dear Elisabeth, Thank You for the comment regarding the stay at Ibis Zabrze. I am more than happy, that You liked our breakfast and dinner and the services provided by most of our staff. Our restaurant is not a big one, and sometimes there are queues to coffee machine, as there is no place to place another one. My staff is using it at different times, and I am sorry to hear that You had to wait while they were preparing one. In regards to the room cleanliness, we are always doing our best to keep it clean. I know from my housekeeping manager that You spoke with her just outside your room. She is one of those people, who is non english speaking person. In order to understand you, she asked You to speak polish, as she knew that You spoke in that language with your parents. There was nothing hostile in that. I am very sorry that you have felt that way, and I apologize for it. Once again I thank you for all of the comments, and I believe that the next time You would visit us we will avoid misunderstanding of each other. Keep safe and see You soon. Michał Melon Hotel Mananger

  • User:gordonbutler15

    Trip type: Business

    Great staff make this hotel special

    rating28 Sept 2021

    Very nice hotel in a great location. Good bar and decent food too. Small menu but great Chef. The staff as I said make the hotel a home from home for me. Always a lovely smiling face to welcome after a hard days work and nothing is too much to ask. Michal Melon, General Manager at Ibis Katowice Zabrze, responded to this review Dear Gordon, we are always doing our best to make every stay as enjoyable as possible. Your kind words are a proof of being so. I look forward to welcome You again at our hotel - "home away from home". Best regards, Michael Melon

  • User:Shemeck

    Trip type:

    Average stay

    rating22 Aug 2021

    I stayed in Ibis between 20 and 23 of August, The room was clean. Needs some attention to wear and tear. The only comment I have is that before my arrival I was asked by email to respect local public health guidelines which I did. At the reception I was asked to fill in a declaration that I am healthy. However, the staff did not follow the same guidelines which left me upset, angry and uncomfortable. Despite the requirement to wear a mask in the public areas of the hotel, the afternoon/night shift staff did not adhere to this. Also, the same staff did not ask newly arrived to wear masks in the reception/lobby area. It was clear that only the morning shift staff had some understanding of public health guidelines. Michal Melon, General Manager at Ibis Katowice Zabrze, responded to this review Dear SirThank you for taking the time to tell us about your experience at the ibis Katowice Zabrze. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Hotel Manager

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