As Cascatas Golf Resort & Spa Vilamoura

Recent Reviews: 297

• User:Gemma h

  Trip type: Family

  Disappointing & run down apartments

  01 May 2026

  Staying in as cascatas at the moment this is our 5th time staying here and it will be our last, we used to love this place but I’m sorry this is not worthy of a 5 star. The main concern being the apartments they are extremely uncomfortable the beds are so noisy and springs sticking out of mattresses making it very difficult to sleep and we are all experiencing bad backs from “trying” to sleep in these beds. There is mould in bathroom and kitchen. We are in a ground floor apartment which is in complete darkness all day does not get any sunlight at all and it is overlooked people walking by bedrooms & sitting room windows. And the amount of mosquitoes in the apartment is shocking I’ve never seen this before we are being eaten alive. We did ask reception if we could move as we were not happy with the apartment and they were willing to move us to a different apartment on the same floor we checked it out but is was basically the same the beds were as uncomfortable and again ground floor completely over looked and no sunlight. The bar food and drinks are a complete rip off. We are extremely disappointed with this accommodation and will be going home needing another break to catch up on our sleepless nights we are having here. Miguel Afonso dos Santos, General Manager at As Cascatas Golf Resort & Spa, responded to this review Dear Guest,Thank you for sharing your feedback.We are very sorry to hear that your stay has not met your expectations, particularly as a returning guest. Please accept our sincere apologies for the issues you describe regarding the apartment conditions and your overall experience.Your comments have been taken very seriously and will be fully reviewed by our team. We will look into all the points raised to ensure appropriate follow-up and improvements where needed.We regret the inconvenience caused and thank you for bringing these matters to our attention.Kind regards,Management

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• User:bluetwo

  Trip type: Family

  Great family stay

  20 Mar 2026

  We stayed at Hilton Vilamoura last September, choosing the As Cascatas apartments, and overall had a really lovely family holiday.The As Cascatas apartments were absolutely fantastic for us, especially travelling with our young son. Having a separate sleeping area made such a difference, giving us space to properly relax in the evenings. The apartments are located within the Hilton resort complex, so you get the best of both worlds – the space and comfort of an apartment with full access to all the hotel facilities, including the pools, playground, gym, games room and spa.A very special mention to Maria in the hotel restaurant, who was truly exceptional. The hotel is incredibly fortunate to have someone of her calibre on their team. She couldn’t have done more for us during our week-long stay and made every dining experience feel warm and personal.There were, however, a few downsides worth noting. The main pool is not heated at all, which we were told is standard in Portugal, but it did make swimming less enjoyable at times. The games room was also frustrating to access – despite being told our key would work, it didn’t, and we had to ask staff for assistance multiple times. We also ended up losing money on a few machines that weren’t working properly.The biggest drawback was the poolside snack bar, which is significantly overpriced. For example, a pizza costing €23 felt excessive, and it was noticeable that very few guests were eating there. Given the hotel’s location, you are somewhat reliant on on-site options, so more reasonable pricing would make a big difference and likely encourage far more guests to dine there.That said, a great tip is to head out the back gate of the hotel and visit Café del Arte – the food there is fantastic, better quality, and at nearly half the price.Overall, despite a few frustrations, we had a very enjoyable stay. The apartment setup, facilities, and standout staff like Maria made it a memorable and comfortable family holiday. Miguel Afonso dos Santos, General Manager at As Cascatas Golf Resort & Spa, responded to this review Dear Guest,Thank you for taking the time to share such a detailed review. We are delighted to know you and your family had a lovely stay and that the As Cascatas apartments, facilities and overall setup contributed to a comfortable experience.Your special mention of Maria is truly appreciated and will be proudly shared with her.We also thank you for your constructive comments regarding the pool temperature, games room access and poolside pricing. Your feedback has been shared with the relevant teams for review, as it is essential for our continuous improvement.We hope to have the pleasure of welcoming you and your family back again soon.Kind regards,Miguel Afonso dos Santosgeneral manager

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• User:Ellie D

  Trip type: Family

  Disappointed

  10 Aug 2025

  It is a pity to right this review however it has to be done. This is our 14th year staying in As Cascatas and is our last. The apartments have become completely run down. The shower pressure is non existent which we reported yet nothing was done. It was shocking that even so the water was completely gone for 5 days consecutive days, they rang to check it was it back but never an apology or any further check up. Also there was no shelf in the shower for shampoo etc, tiles were also broken and the shower drain cover was gone. The water being gone was absolutely ridiculous for a 5 star resort.In the bedroom the bedside locker was broken with the marble piece coming off the top. The beds themselves were hard and the sheets were not white anymore (completely old looking). The couch had a huge stain on it and the carpet in the sitting room was stained. There was mold on the wall in the kitchen at the back door. I never usually leave reviews however I don’t understand how this place is a 5 star. The cleaning situation was completely hit or miss. If the cleaners did show up they were arriving at 5:30 in the day which is not ideal with a family. Some days they actually didn’t show up to the apartment. As a five star resort the bed sheets were not changed once. The front desk were not helpful at-all. The reception desk staff were unprofessional, we actually had an incident with one who was quite rude to one of us. After coming here for so many years it was genuinely so disappointing to see it gone so downhill.To be honest, charging five star prices for a service that is definitely not 5 star standard anymore is frustrating and we won’t be returning.I hope the hotel takes these reviews into account as we used to love coming to As Cascatas. Unfortunately we will not be returning as we feel for the price you pay you do not get the 5 star experience.The Hilton part of the hotel seems to be much more modernized and has great facilities yet As Cascatas is way behind. Miguel Afonso dos Santos, General Manager at As Cascatas Golf Resort & Spa, responded to this review Dear Guest,We are truly sorry that your recent stay did not meet the standards you have come to expect from As Cascatas over the many years you have visited us. We greatly value your loyalty, and it is disappointing to learn that on this occasion we fell short in several areas, including maintenance, housekeeping, and service.Your detailed observations regarding the apartment condition, shower facilities, cleaning schedules, and staff interactions have been noted with great concern. Please rest assured these matters are already being reviewed with our management and operational teams to ensure improvements are implemented promptly. Our aim is always to deliver a consistent, five-star experience, and I apologise that this was not reflected during your stay.While I regret that this visit has left you feeling you will not return, I do hope that in the future you might reconsider, allowing us the opportunity to restore your confidence in our resort. We remain committed to making meaningful changes and would welcome the chance to demonstrate these improvements to you and your family.Kind regards,Miguel Afonso dos Santosgeneral manager

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• User:se25eagle

  Trip type: Couples

  4th and Final visit

  04 Jun 2025

  This is our fourth visit here, but it is sad to see the whole place has become very run down. Shower pressure non existent, no shelves in shower for gel/shampoo etc, broken tiles on the floor, and a general feeling of being very uncared for.Having lived in Portugal for many years, I am very aware of Portuguese culture and speak the language. However, the attitude of the front desk staff for the apartments is very miserable. To them the customer is a nuisance. This will be our last visit, and I am disappointed that even after making a complaint, no one got back to us because they couldn't care less. Miguel Afonso dos Santos, General Manager at As Cascatas Golf Resort & Spa, responded to this review Dear Guest,We are truly sorry to learn that your recent stay did not reflect the high standards we aim to uphold. Please accept our sincere apologies for the condition of the apartment and the service received. It is especially disappointing to know this was your fourth visit and that we failed to meet your expectations. Your feedback is taken seriously and has been shared with the teams to ensure improvements are made. We genuinely hope you will reconsider and allow us the opportunity to restore your confidence in a future stay.Kind regards,Miguel Afonso dos Santosgeneral manager

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• User:Martin R

  Trip type: Couples

  Wonderful holiday

  31 May 2025

  Lovely greeting on arrival very informative on the apartment and amenities.Booked a 2 bedroom apartment which was very spacious, clean with good facilities.Very relaxing round the pool, comfortable sun beds which were plentiful and towels provided. Facilities available for use at the hotel but only used the gym which was very well equipped. Can’t comment on the food as we ate on the marina every night. Shuttle bus available but only took 8 passengers and 10min round trip, if you were unfortunate as we were a few times and had to wait 30min so decided uber was the best option as only 4 euro a trip.All the staff are wonderful and a credit to Hilton. Will definitely book again if looking for accommodation in Vilamoura and I highly recommend the apartments. Miguel Afonso dos Santos, General Manager at As Cascatas Golf Resort & Spa, responded to this review Dear Guest,Thank you for your detailed and positive review. We are pleased you enjoyed the apartment, facilities, and service. Your comments on the shuttle will be shared with the team. We look forward to welcoming you again.Kind regards,Miguel Afonso dos Santosgeneral manager

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