Hilton Vilamoura As Cascatas Golf Resort & Spa

Recent Reviews: 3693

• User:entivo1972

  Trip type: Family

  Genuinely Fabulous Hotel Experience

  05 Jun 2026

  Just back from a week at the lovely Hilton Vilamoura. The staff here are all very friendly and welcoming. Service is exceptional across the hotel from reception to the pool guys to the restaurants. Our family room was spacious and very well laid out and nicely decorated.The pool is a nice size, with plenty of sun-beds to go round. Breakfast is buffet style as it is everywhere. We thought there was a very good choice of continental, English (bacon, eggs etc), pancakes, cheeses and meats, fruit, cereals and yoghurts etc. there really is something for everyone.Lunch can be taken poolside, or at Aquarelle, which we used almost every day and had some lovely lunches there including sushi, prawns on toast, boa buns and some pasta dishes.Dinner choices are Rubi for a more casual dining experience or Cilantro for fine dining. Both are great and we ate in them several times during our stay. Rubi is lovely for relaxing with a cocktail and a burger. Cilantro offers a Michelin quality menu which quite frankly was stunning on all three occasions we ate there. Service was superb too.The hotel is clean and well maintained, and considering its size, was quiet while we were there. They offer a free shuttle bus to the marina, beach and back which we used several times.Small points for improvement include evening entertainment and the spa. Whilst it did not detract from the wonderful time we had, we felt that maybe some additional entertainment in the evenings would have been nice.The spa was a bit of a let down, although to be clear, it is not really part of the hotel and you cannot charge any of the services to your room. They charge €25 for a 3 hour visit but there are no lockers to store your belongings, and the jacuzzi mostly did not work. The pool water is very cold (maybe on purpose) and they make you pay €5 for a swimming cap to bathe. Overall this did not represent good value, and although we planned to use it multiple times during our stay, once was enough to put us off.However, don't let this put you off the hotel. It is a fabulous facility in a lovely location. I would highly recommend getting the free shuttle into the marina one evening (or maybe more) and sampling some of the better restaurants. Our favourite was Restaurant O Marisco (see my review for that on here).We are already panning to come back to the Hilton Vilamoura. It is in our top 5 hotels ever, and that is a compliment as we've stayed in some awesome places over the years.

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• User:Chris_Ashy

  Trip type: Couples

  Prices Up, Service Down: Not the Hilton We Remember

  03 Jun 2026

  We arrived at Hilton Vilamoura As Cascatas at approximately 11:30am. Our room was not yet ready, which was perfectly understandable.During check-in, I explained that we were planning to use the beach club and sunbathe while waiting for our room. I specifically asked whether we needed towel cards and was told that we did not need them today. I also asked about the shuttle bus and was informed that one would be leaving in around 30 minutes.We unpacked our beachwear from our suitcases, stored our luggage with the hotel and took the shuttle to the beach club. After settling onto the sunbeds, we were approached around 30 minutes later and told that we would have to pay for them.I explained that we were guests of the Hilton. The attendant informed us that the hotel only reserves around 20 sunbeds and that once those have been allocated, guests must pay, despite there appearing to be plenty of vacant sunbeds available. Following some discussion, we reluctantly agreed to pay and planned to raise the matter with the hotel.The situation then became even more frustrating. We were asked whether we wanted a full-day or half-day rental. As it was already after 12:30pm, I selected the half-day option, only to be told that we would need to vacate the sunbeds by 2:30pm. Having been awake since 3:00am to travel, this was the last thing we wanted to hear.We returned to the hotel and spoke to reception. The staff member appeared surprised and asked whether we had made it clear that we were Hilton guests. I confirmed that we had. He informed us that guests staying at the Hilton did not pay for sunbeds at the beach and were complimentary. He then pointed out a sign at reception stating that beach club sunbeds are subject to availability. That would have been entirely reasonable had this been explained during check-in, but it was not neither was the it communicated that we would need to pay for sunbeds. To add, there appeared to be more available sunbeds than occupied ones. The receptionist advised that he would speak to the manager and that the manager would come and discuss the matter with me.More than 24 hours later, no manager has made contact.To make matters worse, we had already purchased drinks at the beach club which we had to leave behind, and we ended up paying for an Uber back to the hotel because the next shuttle bus was over an hour away. We later discovered that the beach shuttle service, which previously operated every 30 minutes, now runs every two hours, significantly reducing flexibility for guests.We were also given virtually no check-in information, unlike previous stays. It has been a couple of years since we last visited, so perhaps procedures have changed, but none of this was explained. We were also told that our luggage would be delivered to our room once it was ready. When we eventually checked in, our cases were still in storage and we had to collect them ourselves.Unfortunately, the communication issues have continued throughout our stay. The following morning we went to collect pool towels and were informed that we required towel cards. Despite multiple opportunities during check-in and our subsequent interactions with reception, nobody had provided these cards or explained the process.One recurring theme has been that the information you receive depends entirely on who you speak to. Different staff members provide different answers, resulting in confusion and frustration for guests. During our time at the beach club we witnessed a group of six guests becoming visibly upset when attempting to obtain sunbeds, followed shortly afterwards by another couple experiencing similar difficulties. This suggests that our experience is far from unique.The beach club arrangements are particularly disappointing. We were informed that only around 20 complimentary sunbeds are allocated to Hilton guests. For a resort of this size, that number feels wholly inadequate. The issue is not necessarily the policy itself, but the lack of transparency surrounding it and the fact that guests only discover the restrictions after arriving at the beach club.We have also encountered maintenance issues in our room. Three of the four USB charging ports do not work, along with one of the main power sockets. When I reported these faults to reception, there appeared to be little urgency or interest in addressing them and I had to prompt staff to take down the details.Another concern is the automatic addition of a so-called discretionary service charge to food and beverage purchases throughout the resort. Whether buying lunch, drinks or simply a coffee, the charge is automatically added to every bill with no obvious option to amend or remove it. A discretionary charge should feel discretionary; this simply feels like another way of increasing the amount guests pay.What is particularly disappointing is that this hotel was once a favourite of ours. We understand that prices rise over time, but it feels as though prices have increased while service standards have declined significantly. Hilton is not positioned as an ultra-luxury resort, but it does command premium prices and guests should reasonably expect premium service. Instead, the overall impression is of a resort attempting to extract additional revenue at every opportunity while simultaneously reducing service standards.None of the issues we have encountered are individually catastrophic. However, taken together they point towards a clear lack of consistency, communication, training and operational oversight. Good hotels recover from mistakes. Great hotels prevent them from becoming repeated guest experiences.First impressions count, and unfortunately our experience so far has been one of disappointment rather than hospitality.

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• User:sasher_11

  Trip type: Family

  Recent Visit

  31 May 2026

  Decided to stay here with my son his wife and my two grandchildren. Everything was fantastic - lovely hotel and facilities. We had breakfast included and the choices were excellent and the staff couldn't do enough and very friendly. Would highly recommend. General Manager, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review Dear Guest,Thank you very much for your kind feedback.We are delighted to hear that you and your family had a fantastic stay and enjoyed the hotel facilities, breakfast selection, and the friendly service provided by our team.Thank you for your recommendation, and we hope to welcome you all back again soon.Kind regards,Miguel Afonso dos Santosgeneral manager

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• User:593angies

  Trip type: Family

  Top customer service

  29 May 2026

  This is my 5th visit to this amazing hotel and it will not be my last . Even the standard rooms are spacious clean and comfortable. Nothing is too much trouble for the staff . Arthur the bar manager is so friendly and remembers us all . Fantastic service and the food at the pool bar is a must . Breakfast is top quality and the omelettes are so tasty The holiday was my husbands birthday treat .On arrival the hotel had made a gorgeous cake and sent us a lovely bottle of sparkling wine to our room . General Manager, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review Dear Guest,Thank you very much for your wonderful feedback and for your continued loyalty to our hotel.We are delighted to hear that your fifth stay was once again such a positive experience. Your kind words about our team, especially Arthur, are greatly appreciated and will be shared with him. It is also a pleasure to know that you enjoyed the breakfast, the pool bar, and the birthday surprise prepared for your husband.We truly value your support and look forward to welcoming you back for many more memorable stays.Kind regards,Miguel Afonso dos Santosgeneral manager

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• User:Samuel9612

  Trip type: Couples

  Nice and modern hotel in Vilamoura

  25 May 2026

  Once again after two years we stayed at the Hilton Hotel Vilamoura. We had a family suite which was very spacious. Staff was very friendly.Free parking in the garage for hotel guests.Very good breakfast offering with a good selection and egg station. Room was very clean.Just the pools could be larger. Miguel Afonso dos Santos, General Manager at Hilton Vilamoura As Cascatas Golf Resort & Spa, responded to this review Dear Guest,Thank you very much for your kind feedback and for choosing to stay with us again.We are delighted to know that you enjoyed the comfort of the family suite, the friendliness of our team, the breakfast selection, and the cleanliness of the hotel. We also appreciate your comment regarding the pool areas and thank you for sharing your thoughts with us.We look forward to welcoming you back again in the future.Kind regards,Miguel Afonso dos Santosgeneral manager

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