Longevity Health & Wellness Hotel

Recent Reviews: 132

• User:Stay18230033217

  Trip type: Friends getaway

  I was very disappointed.

  12 May 2026

  One of the female reception staff members was extremely rude and made us feel completely unwelcome. Her attitude alone ruined the mood and the entire experience. Honestly, I have never experienced such treatment in any 5-star hotel before. Staff are the face of a hotel, and people who treat guests this way should not be working in the hospitality industry.Uma das rececionistas foi extremamente mal-educada e arrogante. A forma como falou connosco foi desagradável e acabou por estragar completamente o nosso descanso e a experiência no hotel. Sinceramente, nunca vi este tipo de atitude num hotel de 5 estrelas. Na minha opinião, pessoas com este tipo de comportamento não deveriam trabalhar no atendimento ao público, muito menos num hotel deste nível. Longevity Health Wellness - Adults Only, Serviços ao cliente/atendimento at Longevity Health & Wellness Hotel, responded to this review Cara/o Hóspede,Agradecemos por partilhar o seu feedback. Lamentamos sinceramente que a sua experiência não tenha correspondido às expectativas, sobretudo no que diz respeito à interação com a nossa equipa de receção. A forma como os hóspedes são recebidos é uma prioridade para nós, e é importante para a equipa compreender como se sentiu.No entanto, gostaríamos de esclarecer que, no momento referido, a colaboradora apenas seguiu as regras internas da nossa unidade hoteleira. As políticas de adults only e as capacidades máximas por alojamento são claras e aplicadas de forma consistente, garantindo segurança, conforto e cumprimento das normas legais.Lamentamos que esta situação não tenha ido ao encontro do que esperava e que tenha impactado a sua perceção da estadia. Agradecemos, ainda assim, o seu comentário, que será partilhado internamente para reforço da comunicação e da empatia no esclarecimento das nossas políticas.Continuamos inteiramente disponíveis para qualquer esclarecimento adicional e esperamos ter a oportunidade de proporcionar uma experiência mais tranquila no futuro.Desejando‑lhe bem‑estar e serenidade,Equipa Longevity Alvor

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• User:seanyg

  Trip type: Couples

  Nice hotel

  26 Mar 2026

  Friendly staff, very nice rooms although there is a lack of electrical sockets.Only one restaurant was open during our visit (roof top), and the food was pretty good. The gym facilities are good and the spa, although small was ok. Unfortunately the Hammam was closed during our stay. Longevity Health Wellness - Adults Only, Serviços ao cliente/atendimento at Longevity Health & Wellness Hotel, responded to this review Dear Seanyg,Thank you for sharing your detailed feedback. We’re very pleased to know that you enjoyed the hotel, found our staff friendly and appreciated the comfort of the rooms, even noting the need for more electrical sockets, which is helpful for us to review.It’s great to hear that you liked the rooftop restaurant and that the food met your expectations, as well as the gym facilities. We’re also glad the spa was a positive part of your stay, even if compact.We’re sorry that the Hammam was closed during your visit. We understand this can be disappointing, and we appreciate your understanding as we work to ensure all facilities are maintained to the highest standard.Thank you once again for your thoughtful comments. We hope to have the pleasure of welcoming you back for an even smoother and more enjoyable stay.Wishing you well‑being and serenity, Equipa Longevity Alvor

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• User:AnthonyHelen L

  Trip type: Solo travel

  A 2026 MUST!!

  28 Jan 2026

  A MAZ ING!!!!!I have stayed here for 2 nights and did a protocol in the wellness studio also. This amazing destination with its amazing team, hotel wide, have made my stay with them one of the BEST hotel stays I have ever had the pleasure of experiencing. From the moment I stepped through the doors and greated like an old friend and a VIP to the taste bud popping deliciousness and selection of the food on offer, to the luxury and cleanliness of the rooms and entire building, the amazing staff who attend to your every need to the wellness studio. Now let me tell you about the studio.... utterly THE BEST treatments experience I have ever had! A bespoke service of protocol that has literally reset my entire outlook on wellness and mindset. I dont check out until tomorrow afternoon but already booked for February! Longevity Health Wellness - Adults Only, Serviços ao cliente/atendimento at Longevity Health & Wellness Hotel, responded to this review Dear Anthony Helen L,Thank you for this absolutely incredible review, it’s truly heart‑warming to read. We’re delighted to know that your stay was not only fantastic but one of the very best hotel experiences you’ve ever had. It means even more knowing that you are already a returning guest. Welcoming you back is always a pleasure for our entire team.Your kind words about the warm welcome, the comfort and cleanliness of the hotel, the food, and especially the dedication of our staff are deeply appreciated. We’re thrilled that the Wellness Studio made such a powerful impact on you. Knowing that the personalised protocol helped reset your wellness and mindset is exactly the kind of transformative experience we aim to provide.The fact that you’ve already booked your next stay for February says everything, and we couldn’t be happier to welcome you again.Wishing you continued well‑being and serenity,Equipa Longevity Alvor

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• User:IronBryan

  Trip type: Couples

  Very disappointing

  08 Oct 2025

  We have just returned from a 5 week holiday in the Algarve visiting Carvoeiro, Lagos and our end destination the beautiful village of Alvor.During our holiday we stayed in 5 different hotels and the final 4 days were spent at the Longevity Health & Wellness Hotel which portrays itself as a 5 star hotel. We were so glad that we only booked 4 days !To put things in perspective, of the other 4 hotels we had the pleasure to stay in, one was 5 star and three were 4 star but overall the Longevity Health & Wellness Hotel did not achieve the same standards in terms of service, efficiency, cleanliness and friendliness as even the three 4 star hotels and was by far the most disappointing experience. On a positive note the spa facilities were excellent and the breakfast satisfactory but here are the negatives based on our personal experience.1) On our second day after a restless night we requested 2 additional bed pillows in person at reception, these did not arrive.2) On our third day we made the same request in the morning in person at reception but by 8pm we were still waiting so despite feeling that we were being a nuisance made the same request for the third time in person at reception and eventually they arrived. 3) Also on our third day we returned from the pool area to find our room door fully open, although nothing was missing it was a little concerning.4) On our fourth and last day we had to request toilet roll from reception and after a 6 hour wait gave up and took a roll off a passing service trolley ! During our conversation the receptionist asked us if we were enjoying our stay to which we replied " it's ok " she asked us why only ok so we explained the above issues to her to which she replied " why haven't you told us " to which i replied " we have " lol. Her response was to offer us a complimentary dinner in the restaurant but we declined on the basis that we did not wish to appear appeased by this.Now onto the 5 star rating - I agree with the many other guests that commented negatively on the reception staff, the poor cleanliness and efficiency and helpfulness of staff and on this basis alone would strongly contest the 5 star rating. I understand the rating system is based on many factors but surely the categories above are fundamental basics that have to be met to provide the foundations for a 5 star experience.It is clear that the hotel management lack vision in terms of the overall guest experience, no one appears to be looking at the detail. It is not all about shower gel, body lotion and bath robes. The hallway carpets are badly stained, our balcony glass was filthy, the balcony ledge was covered in yellow moss, the bathroom bin was rusty, the bathroom floor tiles were stained, the decorative bed cushions were stained, there were cobwebs everywhere although we didn't see any spiders ( they had probably had enough and gone to another hotel ). This is not 5 star standard.Some other general comments which may be helpful for potential guests are that the pool is tiny, it is also only 1 metre deep, there are 20 sunbeds available which are packed together in a small area by the pool, there are no sun shades/umbrellas so if you like a swim, a little privacy when sunbathing and some shade when by the pool then this is not the place for you.Also there is a smoking area adjacent to the outdoor dining area ( yes this is a wellness hotel ).In conclusion, we visit Alvor 4 times a year and have stayed in most of the 4 and 5 star hotels available on more than one occasion , some on several occasions but unfortunately we will not be returning to the Longevity Health & Wellness Hotel, there are so many better experiences available. Longevity Health & Wellness Hotel, at Longevity Health & Wellness Hotel, responded to this review Dear Brian,Thank you very much for taking the time to share your detailed feedback regarding your recent stay at Longevity Health & Wellness Hotel. While we are pleased to know that you appreciated our Spa facilities and breakfast service, we are truly sorry that other aspects of your experience did not meet your expectations.Regarding the additional pillow requests, we confirm that they were communicated to our housekeeping team on both occasions; unfortunately, the team did not manage to fulfil the request in a timely manner, for which we sincerely apologise. Concerning the incident with the door left open, we regret to learn about it only now, as we did not receive any feedback at the time, which would have allowed us to act immediately.We also take note of your observations regarding cleanliness, maintenance details, and outdoor facilities. Please rest assured that your comments have been shared with the respective departments to ensure proper follow-up and improvement.Your feedback is invaluable to us and will help us refine our operations and service standards. We genuinely regret that your stay did not fully reflect the high level of care and attention we strive to provide, and we hope you may consider giving us another opportunity in the future.With wishes of well-being and serenity,The Longevity Alvor Team

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• User:Polly C

  Trip type: Solo travel

  Disappointing

  08 Aug 2025

  After a tough time recently I decided to do a solo break. I paid a lot of money to get away and was disappointed. Hotel is nice but not 5 star For me the staff were some of the unfriendliest I’ve ever come across and ironically it was the Reception staff. If you requested something you felt like you were annoying them. My shower wasn’t draining properly after only a minute or so, but after the second day I didn’t want to hassle them as couldn’t bear their attitude. Two staff at restaurant one day were arguing for about 10 / 15 minutes really loudly, this was very unpleasant and unprofessional. Service was slow and inconsistent. Didn’t spend much time at the hotel as was a strange atmosphere. Pool area was tiny and bird droppings put me off. Breakfast nice as was spa. Cleaners were the nicest of them all. Longevity Health Wellness - Adults Only, Serviços ao cliente/atendimento at Longevity Health & Wellness Hotel, responded to this review Dear pollyc222,Thank you for taking the time to share your experience at Longevity Alvor. We are truly sorry to hear that your stay did not meet your expectations, especially as you sought a peaceful and restorative break.We regret that some interactions with our team did not reflect the warm and attentive service we strive to provide. Your observations regarding staff behavior and service inconsistencies have been shared internally so we can take the necessary steps to ensure a professional and courteous approach at all times.Regarding the shower and the pool area, please accept our apologies for any inconvenience caused. While our rooftop pool is designed as a relaxing retreat, we acknowledge that its size and outdoor conditions can sometimes be limiting, and we are constantly working to maintain it to the highest standards.We truly value your feedback and will use it to enhance the experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide the restful and rejuvenating stay you were expecting.With wishes of well-being and serenity,The Longevity Alvor Team

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