Marina S. Roque

Recent Reviews: 177

• User:Alan H

  Trip type: Couples

  Don’t arrive late

  25 Oct 2025

  After reading reviews about after hours arrival problems I contacted the hotel direct and informed reception that I estimated our arrival to be sometime between 11 pm and midnight. The reception said this was OK. Our travel company must have had previous problems as they rang us to say that they had confirmation in writing that the hotel would accommodate our late arrival. At the airport our flight was delayed by an hour, I tried to contact the hotel several times to let them know but could not get through. We arrived at the hotel at midnight, all was in darkness. No one answered the phone and we were banging on the door. Fortunately someone had not locked a side door to the stairwell, we gained access and spent the night on a small couch. At 8am reception staff arrived where we raised our concerns and disappointment only to be told it was not their problem, speak to your travel provider. We are in our late 70s and do not need this sort of treatment. Not only did this cause a great deal of stress but also the discomfort of spending the night on a couch triggered a great deal of physical pain. We also complained about a leaking toilet, this remained leaking for the duration of our two week stay. After this experience the staff were pleasant, the hotel was basic but kept very clean and is very well situated. Unfortunately we will not be returning. Marina Sao Roque Marina Sao Roque, Diretor-Geral at Boutique Hotel Marina S. Roque, responded to this review Dear O550KQalanh,Thank you for your review. We are sorry for the inconvenience you experienced; however, it is important to clarify the situation for accuracy.Our reception hours are clearly stated on our website and on all partner travel platforms. For any arrival outside these hours, arrangements must be made in advance through the travel provider responsible for the booking. This is standard practice for hotels with limited reception hours.While your flight delay was unfortunate, disruptions caused by airlines are beyond the hotel’s control. In such cases, the airline or travel agency must support guests and ensure proper alternative arrangements. Unfortunately, this did not occur in your case, and the lack of coordination did not originate from the hotel.We will nonetheless remind our partners of the importance of following the agreed procedures to prevent similar situations.Regarding the maintenance concern you mentioned, we apologize that it was not resolved during your stay. This has since been addressed with our team.We are glad to hear you found the hotel clean, well located, and our staff pleasant. Your feedback is appreciated and will help us continue improving communication and service for all guests.Kind regards,Hotel Management

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• User:N D

  Trip type:

  Motel not hotel!

  13 Aug 2025

  MOTEL NOT HOTEL! Empty motel, no 24hr concierge- you’re left on your own after 7pm. Zero amenities- forced to carry passports and cash on you at all times as lock box was broken. No functioning kitchen or bar- no real reason to book this place. Ironically this ended up being the most expensive accommodation of our 3 places in Portugal, and was by far the worst. Don’t book here! Marina Sao Roque Marina Sao Roque, Diretor-Geral at Boutique Hotel Marina S. Roque, responded to this review Dear ndX7624BS,Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations.We would like to clarify a few points regarding your comments. The safe in your room was fully functional during your stay. The lockbox you mentioned is available for rent at the reception for a small fee at any time during a guest’s stay, should they wish to use it.As a boutique hotel, we differ from a traditional full-service hotel or resort. Our focus is on providing a personalized, quiet, and unique experience rather than offering 24-hour concierge service, a full-service restaurant, or around-the-clock bar facilities. Our bar operates during limited hours, and while we do not have a full kitchen, the surrounding area offers a wide variety of excellent dining options.We recognize that the boutique style and level of amenities we offer may not suit all guests, and we acknowledge that our property may not have aligned with your expectations. Your feedback is valuable and helps us communicate clearly to future guests about what to expect and how to enjoy the unique boutique experience we provide.Warm regards,Management TeamBoutique Hotel Marina S. Roque

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• User:Nancy C

  Trip type: Friends getaway

  Overpriced, Underwhelming, and Oddly Empty

  10 Aug 2025

  This was easily the most expensive yet lowest-quality hotel of all the hotels I stayed in for Portugal.. The room was small, with no amenities, and the lock box was broken as well no counter space. There was a strange smell throughout the building, and by the end of our stay, there were maybe five guests total in the whole hotel—it felt deserted.There’s no 24-hour concierge; we had to let ourselves in at night and lock the door behind us, and there were no lights left on anywhere. Staff were not very helpful, and the whole place had a weird, unwelcoming vibe.Yes, it’s fairly central, but that’s the only positive I can give. Save your money—there are far better options in Lagos. Hotel Boutique Marina Sao Roque Hotel Boutique Marina Sao Roque, Diretor-Geral at Boutique Hotel Marina S. Roque, responded to this review Dear J6837KJnancyc,We appreciate all feedback, but we feel it’s important to clarify a few points for future readers.Our property is a boutique hotel, intentionally designed to offer a unique experience rather than the standardized amenities of larger hotels. Room sizes, décor, guest numbers, and services reflect this concept, focusing on personalized service over high-volume facilities— smaller, quieter, and more personal, rather than mass-market.The “empty” atmosphere you noted is simply a reflection of our boutique model, which naturally means fewer guests at any given time, creating a peaceful and private environment — something many of our visitors actively seek. Our staff are present to assist while respecting guest independence, which differs from hotels with 24-hour concierge services.We regret that your expectations were misaligned with what a boutique hotel offers. For travelers seeking individuality, character, and a calm central location, our hotel continues to provide an experience many of our guests cherish.Kind regards,Management TeamBoutique Hotel Marina S. Roque

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• User:Carol S

  Trip type: Friends getaway

  Good location but breakfast dismal

  05 Oct 2024

  The hotel is situated in a good position, close to the marina and the old town. the place was clean and staff friendly. We had a room at the front next to a busy road and the traffic noise was constant through the day and most of the night. Beds were clean and comfortable and the pool area was lovely. But the breakfast was dismal. Different cereals were just piled up in one container so it all mixed together, there was only bread for toast with either ham or cheese slices and on the last day they ran out of jam. The variety of drinks was poor and even the orange juice was concentrate from a carton. Hardly any fresh fruit but some tinned peaches. No hot food, no fresh fruit, no pastries. As the hotel is classed as 3 star I found everything acceptable except the breakfast.

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• User:Robert B

  Trip type: Couples

  Lovely Lagos

  11 Sept 2024

  1. Good: Just behind the Marina, close to railway station & boat trips. Large bedroom & bathroom, very clean. We were in a side room with little or no traffic noise (no balcony). Pingu Doce supermarket short walk away, with cafeLago town, across the river is buzzing. Book restaurants to avoid queuing2. Needs improving: breakfast was limited & the same every day (Breakfast stay very cheerful.Bar: Drinks menu & actual availability different e.g. Sangria by glass/ only by litre, draught beer, only bottled. we only had 1 drink during whole stay.3. Hotel felt tired & in need of a revamp.

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