Pestana Dom Joao Ii

Recent Reviews: 3517

• User:nika150

  Trip type: Couples

  Friendly staff, great location

  02 May 2026

  Great location on beautiful beach. Hotel generally very quiet, mainly large groups of golfers but did not impact on enjoyment. Room was basic but well worth seaview, comfy beds and pillows. Hotel and grounds kept clean, the pool guy with glasses (sorry didnt get name) was always busy and helpful. All staff friendly at reception, bars and restaurant, especially restaurant staff in evening as not many on half board. Limited choice in evening but always something nice.Only disadvantage was at times too cold to sit outside at bar, so perhaps open inside bar when cold, so didnt need to go to south beach bar where could sit inside. Would return.

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• User:Amanda028

  Trip type: Friends getaway

  Great stay here.

  01 May 2026

  What a Fantastic hotel for a group of Golfers,fab breakfast to start our day too!

• User:FamilyFunEdinburgh

  Trip type: Family

  Dated, only 4* due to lots of facilities not quality.

  28 Apr 2026

  Pros- Jessica on ReceptionBeachfront locationManicured gardensConsOn departure a member of reception staff kept presssuring me to fill in this trip advisor review "it's very important you mention my name and wrote it down". I had never seen him before and it was most uncomfortable. Bedding felt cheap, not pure cotton so very hot through the night.Poor quality food at breakfast ( processed meats and cheeses). Omelette chef very good, waiting staff never clear the plates,Not once.Needs updated, carpets old and stainedNo air conditioning on, Despite being centrally Controlled.Sunbeds old and saggy, no side tables Rui Lopes, General Manager at Pestana Dom Joao II Beach & Golf Resort, responded to this review Dear Guest,Thank you for taking the time to share your detailed feedback. While we are pleased that you highlighted our beachfront location, manicured gardens and, in particular, the service provided by Jessica at Reception, we are truly sorry to read that several aspects of your stay did not meet your expectations.We sincerely apologise for the uncomfortable experience you describe at check‑out regarding the request to complete a review. This is certainly not the approach we expect from our team, and your feedback has been taken very seriously so we can address this internally and ensure guests never feel pressured.Regarding the bedding and room comfort, we regret that it did not provide the level of comfort you were expecting. Your comments about the materials used, room temperature and air‑conditioning operation have been noted and shared with the relevant departments for review.Thank you as well for sharing your observations about the breakfast experience. While we are glad you enjoyed the service of our omelette chef, we regret that the overall food quality and table clearing did not meet acceptable standards during your visits. This feedback has been forwarded to our Food & Beverage management team to reinforce quality control and service consistency.We also acknowledge your remarks concerning the condition of carpets, sunbeds and poolside furniture, as well as the absence of side tables. These comments are important to us and form part of our ongoing assessment of areas requiring improvement and renewal.We understand that expectations vary, and we are sorry that your experience did not reflect the standards you associate with a 4‑star hotel. Your feedback helps us identify where we must improve, and we appreciate the honesty with which it was shared.Should you consider returning in the future, we hope to have the opportunity to provide a more comfortable and enjoyable stay.Kind regards,Mafalda CaetanoGuest Service Manager

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• User:helene f

  Trip type: Friends getaway

  Fab time!

  28 Apr 2026

  Thoroughly enjoyed my stay here and have no hesitation in recommending this hotel. Rui Lopes, General Manager at Pestana Dom Joao II Beach & Golf Resort, responded to this review Dear Helen,Thank you so much for your lovely feedback. We are delighted to hear that you thoroughly enjoyed your stay and truly appreciate your recommendation.It was a pleasure to have you with us, and we very much hope to welcome you back again in the future.Warm regards,Mafalda CaetanoGuest Service Manager

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• User:Sir Baxter B

  Trip type: Friends getaway

  Basic and tired!

  27 Apr 2026

  Ok for lads holiday while golfing, somewhere to rest your head, rooms very basic, not enough plug sockets in room for charging if sharing room. Food basic and served cold. Breakfast ok but nothing to get excited about. Staff friendly and accommodating. Not a hotel to visit with a family with children. This is a golfing hotel nothing more and 2 star at its best! Rui Lopes, General Manager at Pestana Dom Joao II Beach & Golf Resort, responded to this review Dear Jason,Thank you for taking the time to share your feedback with us. While we are pleased to know that you found our staff friendly and accommodating and that the hotel worked as a practical base for your golfing holiday, we regret that other aspects of your stay did not meet your expectations.We appreciate your comments regarding the room facilities, including the need for additional plug sockets, as well as your remarks about the food temperature and variety. Feedback such as yours is important to us and has been shared with the relevant departments so that we can continue to review and improve both our facilities and service consistency.Our hotel welcomes a wide range of guests throughout the year, including couples, families and golfers. Guest expectations can naturally vary depending on travel purpose, and we are sorry that your experience did not align with what you were hoping for.Thank you once again for your honest review. We hope that, should you choose to visit the Algarve again in the future, you may consider giving us another opportunity to provide a more positive experience.Kind regards,Mafalda CaetanoGuest Service Manager

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