Porto Dona Maria Sea & Nature Resort

Recent Reviews: 118

• User:V5449ZSneilj

  Trip type: Family

  Warning - read this before booking

  20 Oct 2024

  Terrible experience - on arrival, we discovered the villa (which had a for sale sign on the front gate) has a large smashed double-glazed unit, filthy private pool, soiled sofas, exposed electrical wiring, large areas of cracked render, peeling exterior paint everywhere, litter in the pool, litter on the sun terrace, broken pool loungers, ripped pool liner, broken pool light cowlings, broken outside lights. I didn't let anyone swim in the pool as it was cloudy and filthy and immediately complained to the resort manager, who said the previous guests had caused the damage. So in essence they knew about the problems but just let us find out for ourselves. I demanded to be moved but was told there was no other accommodation. Their maintenance man put some electrical tape over the cracked window on one side (which promptly fell off) and then tried to revive the pool pump - the pool pictures show the pool after he cleaned it... I have complained for three months to the resort manager (and their head office) and was eventually offered a partial refund, but now, over a month later, they have not refunded the money as agreed and are ignoring my emails and telephone calls. Congratulations on spoiling my kid's and grandchildren's only holiday in 2024 - I hope other families read this before experiencing what we went through Belver Porto Dona Maria, Diretor-Geral at Belver Porto Dona Maria Resort, responded to this review Good afternoon Mr. Neil, Your formal complaint is being handled at CIMAAL (center for information, mediation and arbitration of consumer disputes in the Algarve). You may also mention that while you were negotiating with the hotel administration for part of the refund, you sent complaints emails to other units in the group and to all the instances you remembered (CIMMAL, Complaints Book, etc...). We also inform you that we have always been willing to negotiate part of the refund, or to resolve the situation of your dissatisfaction. We had reached an agreement, part of the refund to be paid (already paid), and the other for a future reservation. Would it have been such a bad experience to have agreed to a discount on a future booking?

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• User:SquidJamHead

  Trip type:

  Grim

  08 Oct 2022

  We stayed for one night in a duplex sea view house as part of a holiday that was organised for us. The accommodation was beyond dated, and looked uncared for. There were mops and buckets left in front of many rooms and uncovered electric boxes. It just looked tired and like nobody cared, and didn't make you feel secure and safe. We had a sea view from the upper level of the house, but only stayed one night so didn't use the terrace. I mistook the blanket on the sofa in the lounge for pool towels, and saw that it was covered in stains when I opened it up. Yuk. The decor in the bedroom downstairs was very out of date and depressing, with dated furniture and faded prints on the walls. It reminded us of a convent. The twin beds were very hard and the pillows were very lumpy. It was not a room you wanted to spend any extra time than necessary in. The pool was large, but cold. There was zero atmosphere at the pool bar, nor anywhere in the resort. No evidence of a functioning golf course, or any golfers. In fact, apart from 2 other couples, we appeared to be the only ones staying there. Breakfast was better than expected (expectations were low) but the restaurant were it was served looked tired and half closed. The wifi was non-existent. It is a 30 minute walk into town from Porto Donna Maria and after getting a lift from the hotel staff, we were not able to get a taxi for love nor money, so ended up walking home in the dark. Would not recommend to anybody! Belver Porto Dona Maria, Diretor-Geral at Belver Porto Dona Maria Resort, responded to this review Good afternoon mister SquidJamHead, thanks for your comment, we will use it to improve our service.

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• User:E6516DGhelenc

  Trip type:

  Very Bad

  21 Sept 2022

  I hadn't realised there was a hotel here. We never saw it. We stayed in a 1 bedroom bungalow with sea view. The sea you could just see between the large pine trees.We entered the bungalow on arrival and there was a very distinctive smell of damp. No kettle or hairdryer and we did eventually get these items neither worked. It was dirty and we were told they would give it a deep clean. The room hasn't seen a deep clean for a long time. It was dark and dingy and antiquated.The oven didn't work and we never even used the hob.In the bathroom the towel rail was rusty and the plugs and taps were very dirty.The top of the fridge was dirty and just everything about the place was horrible. The bedroom curtains were all stained and when you went to bed because of the damp the bedding was damp. When we got home we opened our suitcases and our clothes smelt of damp. The TV was only one station and wifi didn't work as it was like a dungeon. Our neighbours had also complained about the damp.We have been to Portugal a lot and never ever experienced anything like this. Belver Porto Dona Maria, Diretor-Geral at Belver Porto Dona Maria Resort, responded to this review Good afternoon miss Helen C, thanks for your comment, we will use it to improve our service. Regarding the kettle, hairdryer, Wifi and the television, every item is tested by our staff before guests check-in.The house is according to the pictures that we have, on the Internet.Best regards

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• User:kenmode101

  Trip type: Family

  Prefect but please read

  05 Aug 2019

  Stayed in the Porto Dona Maira resort in the first week of August 2019. But must explain that we stayed in a privated villa and not the hotel, so this review is really on that villa. Villa was just a few meters from hotel reception, which is were the resprt bar is. Stopped for a drink when we were walking around and was greeted by a very nice staff member ( he was a man in his 60s), made us feel very welcome. Had a walk around the resort and it looked ok ( didnt see into the hotel or hotel blocks). Hotel pool looked ok and surrounding grounds looked clean and ok, seen some comments about waste lands and all that, yes a few o f this, but these are villa sites for sale, could they be clean up and kept a certain level ( yes) but its the same all over these areas so no big deal to us. Our villa had 3 bed rooms ( 2 doubled and one twin) with 3 bathrooms ( 2 ensuites, one just across from room), private pool and roof top terrance. Villa had everything needed, included sky sports and movies. Walk to resort from Praia da Luz is about 30mins, but not that bad, can go over the cliffs, but really tge same time, taxis are between 6.50/ 8.00€ for 4, so again not bad. No noise and lovely wind to keep you cool. Belver Porto Dona Maria, Diretor-Geral at Belver Porto Dona Maria Resort, responded to this review Good afternoon mister kenmode101, thanks for your comment, we will use it to improve our service. Best regards

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• User:Nicolás A

  Trip type: Family

  Not good

  01 Jul 2019

  The house had been mistreated. Doors were not closing and there were lack of cleaning since there were several web spiders. The kitchen was gas, but there were not matches. The refrigerator was noisy and there was no light in the terrace. We decided to repeat this property because we were supplied regularly with bread, milk directly in the property. In addition to a poorly maintained house, the service was replaced by breakfast in the restaurant. The service was not professional at all, with very limited choices (far from what a buffet should be) and the order used to take about half an hour to be served, many times unprofessionally. Coffee without cups to be served... Quite disappointed. Belver Porto Dona Maria, Diretor-Geral at Belver Porto Dona Maria Resort, responded to this review Your Excellency Good morning,We thank you for your comments, which we take into consideration to improve our service.Best regards

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