Tivoli Lagos Algarve Resort

Recent Reviews: 4595

• User:AggieODublin

  Trip type: Friends getaway

  AVOID, Dirty decrepit and in need of massive refurbishment.

  13 May 2026

  Decrepit, dirty and dated. Quite possibly the most awful hotel I’ve stayed in. Absolutely nowhere near a four star. The sun beds and pool area are an insult to guests they are absolutely filthy, broken and torn . Quite unbelievable that any hotel would offer these. Window dirty and the first room I was offered the bed was soiled. If I had not been with a walking tour I would have checked out immediately. The staff particularly Rafaela and Anabela did the best they could to assist. Management must walk around with their eyes closed the place needs power washing from head to toe. Miguel Alves, Diretor-Geral at NH Lagos Algarve Resort, responded to this review Dear Guest,Thank you for taking the time to share your feedback. We are genuinely sorry to learn that your experience fell far short of expectations.Your remarks about cleanliness, maintenance, and overall condition are concerning, and we regret the disappointment and inconvenience you encountered. This does not reflect the high standards of comfort, care, and attention to detail that we strive to provide.We are grateful for your acknowledgment of our team members’ efforts, and we appreciate their dedication to assisting you during your stay.We value your perspective and the opportunity to reflect on the guest experience we aim to deliver. We hope to have the chance to welcome you again and provide a stay that aligns with our commitment to excellent service.Best regards,Miguel Almeida AlvesGeneral Manager

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• User:dyoll2018

  Trip type: Solo travel

  Disappointed and out of pocket

  11 May 2026

  This is very old and outdated hotel. The pictures are misleading and the experience on arrival was disappointing.This is not a 4* experience and very expensive for what you get. On a positive note, staff are very helpful and pleasant. Miguel Alves, Diretor-Geral at NH Lagos Algarve Resort, responded to this review Dear Guest,Thank you for your kind review about NH Lagos. We are glad to learn that you have enjoyed your stay with us and we appreciate your remarks.We hope to have the pleasure to welcome you back and ensure you will then remember us for all the good reasons.Yours sincerely,Miguel Almeida AlvesGeneral Manager

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• User:630danelles

  Trip type: Family

  WORST experience! Beware of bait & switch with rooms that are nothing like the photos … and MOLD!

  05 May 2026

  I would give this hotel a ZERO star if I could. I booked 2 superior rooms for my Aunt’s 75 birthday trip from the US based on the images and description of the room, property and amenities. When we arrived after a long day of travel, our room was anything but superior! The rooms looked NOTHING like the images other than the “layout” - the building our rooms were located was extremely rundown! Our rooms had peeling paint on the walls, mold all over the bathrooms, AC unit with dust (and probably mold!) hanging off it and our balcony faced a parking lot with a row of port-o-potties lined up. Further, I specifically booked this hotel for access to their “beach club” and was told while checking in that the club would be closed all 3 days of our stay at 2pm for private events - this was not disclosed to me when booking and was the prime reason I booked it! Which also by the way did not offer beach chairs until JUNE - again something that was not disclosed! It had a beachside, rundown pool with about 10 chairs and a dingy basic bar - AND THEY CHARGED US $20 Euros for 2 chairs - they were not included for guests of the hotel! I mean, how can you promote beach club access and not tell people it’s extra for any chairs?!? When I went to guest relations after checking in about all these obviously upsetting issues, I was met with an “oh well” attitude because I booked a non-refundable room rate and the hotel was full. I told them this was unacceptable given the extremely dirty & dingy room and that we’d be checking out immediately to which I was told I would still have to pay for 2 of the 4 nights we booked. I get that hotels have policies - but when a room is so clearly NOT represented even remotely the same in photos as in person with visible MOLD and you don’t allow us to checkout / cancel our charges, it’s a gross abuse of policy. This hotel is part of a chain under Minor Hotel group and as a die hard Hilton member, I would expect a chain to have more respect for guests concerns, especially this egregious. We had to stay the first night because it was so late when we checked in we couldn’t find a suitable alternative that quickly and I woke up super sick & have been sick for 5 days now since staying that one night - it ruined the rest of my trip having to be on 24-hour cold medicine! All this is to say, if this hotel does not refund me my entire amount since I filed a claim with American Express - I will make it my mission as a head of marketing to make sure I spread this experience on all my social media and influencer partners! Miguel Alves, Diretor-Geral at NH Lagos Algarve Resort, responded to this review Dear Guest,We sincerely apologize that your experience did not meet your expectations.In order to be able to clarify all your queries we kindly ask you to contact us directly. Nevertheless we would like to clarify that, the rooms allocated to your reservation correspond to the Superior category that was booked and match the layout and description presented at the time of reservation. Our rates include a range of services and amenities, which are clearly outlined during the booking process.Regarding the Duna Beach Club, it is correct that on two occasions it hosted private events, requiring an earlier closure. However, the club remained open and available to guests outside of those times, and complimentary shuttle service was provided throughout the day to ensure continued access to the beach area.During your stay, no technical or maintenance issues were reported to us concerning the room, and upon verification, no irregularities were identified. We do understand your dissatisfaction regarding the room view and regret that this aspect did not meet your expectations.As explained at the time, your reservation was made under a non-refundable policy. Nevertheless, as a gesture of goodwill and in recognition of your early departure, we exceptionally charged only two nights out of the four originally booked, which was agreed upon during your stay.We remain fully available to address any further questions or clarifications you may have and kindly invite you to contact us directly.Yours sincerely,Miguel Almdeida AlvesGeneral Manager

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• User:thekruns

  Trip type: Couples

  Great Value Stay in Lagos – Modern Rooms, Excellent Breakfast & Perfect Location

  05 May 2026

  Tripadvisor Review:We stayed at Tivoli Lagos Algarve Resort in March, before the resort was renamed to NH Lagos Algarve Resort. Overall, we had a very pleasant stay and thought the hotel offered excellent value for the price we paid.The resort is quite large and in a very good location, within walking distance to the center of Lagos, which made it easy and convenient to explore the city. We also appreciated the free parking and the fact that the area felt very safe.Some parts of the resort still feel old and would benefit from a more complete renovation, but you can already see that upgrades have been done in certain areas. Our room was modern, comfortable, and nicely updated.One of the highlights of our stay was definitely the breakfast. There was a great selection of food and many seating areas. We are not rating it as a perfect luxury five-star experience in terms of facilities and overall condition, but considering the price we paid, we honestly felt we received more than expected. A very good stay overall and a great base for visiting Lagos and the Algarve. Miguel Alves, General Manager at NH Lagos Algarve Resort, responded to this review Dear thekruns,Thank you very much for your wonderful review.We are delighted to know that you had such a pleasant stay with us and that you found the hotel to offer excellent value.It is fantastic to hear that you enjoyed the comfort of your room and the breakfast selection. Your comments regarding the ongoing renovations are also greatly appreciated, as we are continuously working to enhance our guests’ experience while preserving the character of the resort. Most importantly, we are very happy that your overall experience exceeded your expectations and that we could provide a comfortable base for exploring Lagos and the Algarve.We truly appreciate your recommendation and hope to have the pleasure of welcoming you back again in the near future.Kind regards,Miguel Almeida AlvesGeneral Manager

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• User:Penny M

  Trip type: Couples

  Just choose another hotel.

  27 Apr 2026

  We stayed here as part of our Portugal tour through Globus Journeys. I can not say how disappointed I was with this hotel. Shabby! Dirty! Uncomfortable! Just choose another hotel. Sadly, we had no choice. Miguel Alves, Diretor-Geral at NH Lagos Algarve Resort, responded to this review Dear Guest,We thank you for sharing your experience and we are sorry to learn that the hotel did not meet your expectations.We regret to hear your disappointment, leading to such criticism. Nevertheless, we hope there were other more pleasant aspects during your visit.We look forward to welcome you again soon. Yours sincerely, Miguel Almeida AlvesGeneral Manager

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