O Desvio

Recent Reviews: 957

• User:Kurt S

  Trip type: Family

  Worst stay in Hilton - period!

  05 Jan 2026

  When I arrived found out that they are closing Jan 3 2026, and it should if the room I had was like the rest of them. Only a few rooms seemed to be available. I had requested a pet free room, due to lung issues, when I reserved the room. They never told me that they had no such rooms available. The room smell was terrible. they would not and could not give us another clean room. I spent $217.16 for a dirty room with mold in the air vents, dirty spotted towels, mold in the tube, dirty floors, old worn out dirty spotted furniture. We were planning on stay for two days, ended up leaving the next morning at 7:00 AM to find another hotel room to get cleaned up and complete our stay. Do not recommend, though I think they have closed it down. Worst stay at Hilton.

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• User:Chuck M

  Trip type: Business

  Awful Stay - NEVER AGAIN!!!

  19 Nov 2025

  What a disaster of a hotelHalf the lights in the room did not work Pillows and sheets smelled of Afro American hair products and I had to ask the front desk 3 times to change sheetsHalf the items in the room were broken and unusable Absolutely nothing but water in the gift shop There was a guy in the parking lot right outside my room replacing his brakes and calipers every night Breakfast was horrific Please find ANYWHERE ELSE to stay… General Manager, Guest Services / Front Office at Homewood Suites by Hilton Atlanta-Galleria/Cumberland, responded to this review Chuckmd6968Yj, thank you for sharing your feedback. We’re sorry your experience wasn’t as expected and understand your disappointment. Your comments have been shared with our team so we can work to address these concerns. We appreciate you taking the time to let us know about your visit.

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• User:Culture31664790769

  Trip type: Solo travel

  Avoid. Avoid. Avoid.

  16 Nov 2025

  I arrived at this location around 8:00 PM and went to the front desk to check in. There was no one there and other guests began to show up as well. It was about 15 minutes before an agent arrived at the desk to check me in. I was told that the room key system was down and they couldn't issue me a physical card, so I asked about using a digital key. They said that should work, and I proceeded to my room. When I got to the external door of my building, the digital key didn't let me in. I called the front desk, and the agent came to let me in the building. I had to explain to him that I also needed to be let into my room since my digital key was not working, so he went with me and let me into my room. I asked how long it was going to take to get my digital key. He said it should be fixed by Monday. (It's Saturday evening.) I told him this was unacceptable and that they can't charge me for a room that they can't provide a key for. I shouldn't have to have someone from the front desk come and let me in my room every time I need to come and go. I ended up calling Hilton Guest Services, and long story short, I spoke with a very nice lady who offered to move me to another property. I was on the phone with her for about an hour, but she handled everything from creating a case around my experience to helping me get checked out of the first property, to setting up the new reservation, to calling the second property to let them know I was coming, just an overall great experience there. I'm now settled into the new property. The agent at this property said he was the only one working that night, which is crazy. As I was leaving, there were several Cobb County Police vehicles in the parking lot as well. I do not recommend staying here. General Manager, Guest Services / Front Office at Homewood Suites by Hilton Atlanta-Galleria/Cumberland, responded to this review Thank you for sharing your experience, and I’m sorry your visit was so frustrating. We understand how important it is for everything to go smoothly, and dealing with delays and access issues can be very disappointing. Your feedback has been shared with our team so we can learn from it and improve for future guests. We appreciate you taking the time to let us know about your stay.

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• User:Eric W

  Trip type: Family

  Nice people/Terriblhotele

  21 Oct 2025

  I booked a double bed room, and a day prior to arrival I completed the online check in process picking room B102 as my room. Upon arrival to Atlanta, I realized I needed an additional room, so I booked a 1 bedroom. After a grueling trek through the ATL airport with an 82 year old in tow, I was terribly disappointed and disgusted with the 1st room they offered. The floor in room C112 looked like a crime scene. The large stain appeared to be fresh. I immediately returned to the front desk and demanded another room. As I have only looked at the reviews after my horrible experience. It seems that there's a common theme with not having another room available(which is what I was told initially). I persisted, and was then given room C113. It didn't look like a crime scene, but was only slightly better than it's next door neighbor. It smelled of mold/mildew and there were no remotes for the TV's. I called the front desk, and they sent a maintenance technician to check it out. We also noticed that all the windows were open. I left my mom in the room to deal with that issue while I went to check on the other room that I had booked. Surprise! It was actually in decent shape, although it was outdated. I returned to the front desk to get an update about C113 and noticed the maintenance tech speaking negatively to the front desk clerk about my mother complaining about the horrible conditions of not 1 room, but of both rooms that had been presented thus far. I immediately interjected and stated that she was my mom. He went silent. I then began to deal with the front desk person again to obtain a suitable room. After stating again that they were full, he miraculously found room B102 which was actually the room I picked during my online check in. A team member who was assisting the clerk said she would go with me to assess the room. Upon entering this room, it was in the best shape of the 3. Still that faint hint of a smell. At this point, the 82 year old just wanted to go to bed, so I gave her room E158 which was finally a satisfactory room. I then had to get my accommodations in order. I proceeded back to the front desk to acquire a room. Again, the same song and dance. We're booked. The clerk must have forgotten that he gave me 2 options in the E building during our initial interaction. I reminded him, and of course room E148 appears. Now 5 rooms and 40 minutes later I can finally relax, so I thought. Room E148 had that same mold smell. It was faint, so I dealt with it. Another issue that was harder to deal with was the toilet. It drains slow and you have to flush it several times to clear all of the debris. What's worse is the refilling water sounds like a rushing waterfall. I inspected, and realized that the tanks top was not the original one and it doesn't fit properly. Hence the noise. All from day one. Day 2 no housekeeping services were rendered for either room. There was no mention of this upon check in. And lastly; my mom and I had a great day spending time with my daughter (who we are visiting) to come back to relax and not have any entertainment. The TV has been out for the last 3 hours(Direct TV) on a clear sunny day. I believe I read the sign correctly when I checked in, and it appears that this property is owned and operated by Hilton. Hilton should be totally ashamed of this property. This should definitely elicit a more thorough response than the canned responses that I've read thus far. General Manager, Guest Services / Front Office at Homewood Suites by Hilton Atlanta-Galleria/Cumberland, responded to this review Thank you for taking the time to share such a detailed account of your experience. We're sorry your visit did not meet expectations, especially after the effort you made to accommodate your family. Your feedback has been shared with our team so we can identify where improvements are needed. We truly appreciate your persistence and candid comments, as they help us work towards providing a better experience for all our guests.

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• User:Jessica R

  Trip type: Family

  Terrible just terrible! It was raining and we had to change rooms due to the first not being clean

  09 Oct 2025

  Awful!!! We arrived late and our room was not clean at alllllll!! I’ve never showed up to a room where it had not been cleaned at all! There were dirty towels everywhere, no trash was taken out and personal items were left from the people before us. They did get us a clean room but when we arrived there the pull out bed was nasty and had no extra pillows or sheets it took them a hour to bring them up to us when our family of 7 was ready for bed at midnight as we had to catch a flight early morning General Manager, Guest Services / Front Office at Homewood Suites by Hilton Atlanta-Galleria/Cumberland, responded to this review T689OYjessicar, thank you for taking the time to share your feedback. The team deeply regrets your experience did not meet your expectations, especially in regard to the condition of your accommodations and the delay in having additional amenities delivered. Your comments are important, and the team is committed to making improvements for future visits.

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