Apartamento Pueblo Mar Costa Calpe

Recent Reviews: 1553

• User:scalycat

  Trip type: Business

  Very Bad Customer Service

  11 Apr 2026

  Stayed in hotel for 3 days as I was visiting University of Florida for a conference and the university paid for everything.However when I checked-in the front desk asked for my credit card to pay for my stay. When I told him it was already paid by University of Florida. He sleepish agreed. No idea what he was trying to do .. scam me by misusing my credit card.The first day housekeeping DID NOT service my room. When I asked the front desk they advised housekeeping only services does the room only if you ask them ... this is absolutely RIDICULOUS!!On the 2nd day I told front desk make SURE housekeeping service my room today.Guess What ... they STILL DID NOT service my ROOM.If I ever visit University of Florida again I will inform the department I'm visiting at University of Florida NEVER to book this hotel for me. General Manager, Owner at Hilton University of Florida Conference Center Gainesville, responded to this review Scalycat, thank you for your feedback. We're deeply disappointed that we missed the mark in making a great impression. We're sharing your comments with our leadership team, as we're always interested in improving our guest experience. We hope you reconsider staying with us again so that we may provide a visit that better reflects our high standards.

  Read more

• User:M M

  Trip type: Couples

  Service Lacking

  11 Apr 2026

  Went to the No Name Lounge for my husband's birthday lunch. Met friends there! It took 15 minutes to even take a drink order. They did not know which beers were available on top nor which beers were available at all! We were told they had none of what we requested but we're not offered additional options! Only one person working at the bar. Very poor service! Had to ask for silverware had to ask for additional drinks had to request boxes once we were finished eating. While the food is very good, there should never be one person in attendance! As Hilton members we were somewhat astonished at this lack of service. General Manager, Owner at Hilton University of Florida Conference Center Gainesville, responded to this review MM, thank you for letting us know about your experience at No Name Lounge. We're disappointed that the customer service was not up to our usual high standards, and we'll review this matter. We hope you'll give us another chance to make a better impression.

  Read more

• User:Excursion50510457884

  Trip type: Business

  Late-night front desk horrible service.

  24 Mar 2026

  I checked in at 915pm. The front desk girl was great. I went to my room. Showered. Got ready to go have a drink at the bar. At 1041pm no one was in the bar area working or drinking. I went to the front desk and asked if they are open. She said yes. I went and sat at the bar for a few minutes. No motion anywhere in the restaurant. I went back to the front desk. New girl at 1045pm. I ask can you call someone to help get me a drink. She said I dont have a number to call anyone. I asked they dont have a phone number to call. She had an attitude. I asked her name. She said she doesn't have to give me that. So i took out my phone to take a picture and she went in the back. So I went outside to breathe. Came back and ask for a manager. She said there isn't one on site. Which is a lie. A manager has to be on property at all times. Then I asked for a phone number, email or business card. She said I dont know if I can find one. I said you better figure it out. DONT STAY HERE IF YOU NEED ANY ASSISTANCE OR HAVE A QUESTION. I have been in the hospitality business for 24.5yrs. This was the worst service I've ever had at a Hilton Hotel. So sad to see how far you have fallen in your service. General Manager, Owner at Hilton University of Florida Conference Center Gainesville, responded to this review Thank you for letting us know about your experience. As pleased as we are that the woman who checked you in adhered to our high standards, we're dismayed that this wasn't the case thereafter. We understand your frustration about not getting the service you expected and deserved. This matter will be carefully reviewed. Please allow us another opportunity to make a better impression and regain your trust.

  Read more

• User:Luisa G

  Trip type: Family

  BAD EXPERIENCE at Hilton!!!!

  27 Nov 2025

  There are some issues: 1. AC does not work Properly!!!2. The plugs and chargers does no work as the phones or others to be charged!!! General Manager, Owner at Hilton University of Florida Conference Center Gainesville, responded to this review Luisa, we’re very sorry to hear that the air conditioning and outlets were not working as they should during your stay. Please know that we have a dedicated maintenance team that would have been glad to address these concerns while you were still here. We’ll be looking into your feedback, and we hope for the opportunity to show you a much more comfortable visit soon.

  Read more

• User:Tracey M

  Trip type: Family

  Great stay and super friendly staff

  08 Nov 2025

  We stayed at this property during our family Fall Break trip and we had a great stay! We had driven almost 8 hours to get there and arrived pretty late. We stopped by the lobby bar and Arthur and Liam were really friendly and helpful, even though it was close to closing time. The next morning we had an amazing breakfast in the lobby restaurant and the food was delicious and Michele our server was very attentive and upbeat. The service at this hotel was fantastic and we will be back next time we visit Gainesville! General Manager, Owner at Hilton University of Florida Conference Center Gainesville, responded to this review Tracey, thank you for making our day with your kind review. It means a great deal to us that your family enjoyed fall break with us. We appreciate you highlighting our attentive staff and amazing breakfast. We look forward to welcoming you back for another five-star stay.

  Read more