Apartamentos Montgo La Sella

Recent Reviews: 5632

• User:Anthony S

  Trip type:

  Resort is a shell of what it once was.

  05 May 2026

  Guest experience has been dramatically degraded in recent years. The hotel fails to mention the substantial construction that is ongoing at the time of booking. Rooms are beyond due for renovations. Major cost cutting can be felt at every turn from soft goods, to food quality. Pool staff is actively scamming guests for tips by "reserving" every chair and releasing them for tips. The entire resort has substantially fallen in quality. I've returned almost annually for over two decades and this may be the last time.

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• User:Chris D

  Trip type: Business

  So disappointing...

  05 May 2026

  Food was average at best, rooms are clearly showing their age, and staff could care less if they were working or not. Overall, a very disappointing option. For the price point (nearly $800/night for a 1BR when you include all of the built in fees, automatic gratuities, service charges, etc) there are TONS of better options available. Quality Assurance, Guest Services / Front Office at The Cove at Atlantis, responded to this review Dear Chris,Thank you for sharing your experience and taking the time to offer candid feedback.Your comments about the dining, accommodations, and service are taken to heart. Guest perspectives like yours help guide meaningful improvements across all touchpoints.We understand value matters deeply, especially at this price range. Your reflections on overall experience versus cost provide important context for ongoing decisions.At Atlantis, the goal remains to deliver moments of comfort, care, and genuine hospitality for every guest. Experiences like yours help sharpen that focus.Thank you again for visiting and for voicing your thoughts on Trip. Your feedback truly matters. We kindly request your booking confirmation to Qasr@AtlantisParadise.com to share with management to use as an opportunity to enhance our overall services

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• User:Greg P

  Trip type: Couples

  disappointed

  05 May 2026

  Adult pool closed for renovationAdult pool closed for complete renovation for what the staff said could be a year. We got a notice the day before our trip with no ability to change. Very typical and disappointing from same management team. No consideration offered. Not luxury. Spa closed, bathroom at the other pool closed…. Quality Assurance, Guest Services / Front Office at The Cove at Atlantis, responded to this review Dear Valued Guest,Thank you for taking the time to share your experience and for choosing to stay with us. Your voice matters, and we appreciate you reaching out.Hearing how the adult pool closure and surrounding amenities affected your visit is important. We recognize how meaningful these spaces are to the overall stay, especially when expectations are set before arrival.Advance communication and flexibility are essential parts of thoughtful hospitality. Your feedback highlights where care and consideration can be strengthened for future guests. We kindly request your booking confirmation to Qasr@AtlantisParadise.com to share with our management team to use as an opportunity to enhance our overall services. We value your candor and the opportunity your comments provide. Thank you again for sharing your perspective and for allowing us to reflect on the experience shared.Atlantis Team

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• User:Ana María C

  Trip type:

  The best trip in a long time

  04 May 2026

  A long time searching for a dream destination like this.We loved the place, the walking spots inside Atlantis, the welcome gifts, the friendliness of the staff, the aquarium, and all the facilities in one place.And those beaches!!! Wow Quality Assurance, Guest Services / Front Office at The Cove at Atlantis, responded to this review Dear Ana,Thank you for sharing such heartfelt words with us. Reading about your journey to find a dream destination truly means a lot.We are so glad you enjoyed the walking spots inside Atlantis, the welcome gifts, and the warm spirit of our team. Your appreciation is deeply valued.Hearing your joy around the aquarium and having everything in one place brings us happiness. Moments like these make what we do meaningful.And those beaches really do leave a lasting impression. Your excitement says it all.Thank you again for choosing to be with us and for taking the time to share your experience. We would be delighted to welcome you back in the future.Atlantis Team

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• User:CodyCas

  Trip type:

  A True 5-Star Resort Experience!

  03 May 2026

  The Cove at Atlantis is truly a five-star resort. The resort is gorgeous, the restaurants are great, and the beaches are beautiful. Highly recommend. Quality Assurance, Guest Services / Front Office at The Cove at Atlantis, responded to this review Dear Valued Guest,Thank you for sharing such kind words and for choosing The Cove at Atlantis.Your appreciation of the resort’s beauty, dining, and beaches means a great deal. Moments like these are what our team works so hard to create.We are grateful for your recommendation and for being our guest. We look forward to welcoming you back for another memorable stay.Atlantis Team

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