Hotel Maya Alicante

Recent Reviews: 2227

• User:Marie Michelle A

  Trip type: Family

  Not the best

  03 May 2026

  Not the best to be honest. my flight was pushed one day later and I ask if I could stay and they were just very ignorant . The too. Was so dirty full of hair and dust everywhere. I wouldn’t go back there Dirección Sercotel Maya , General Manager at Sercotel Maya Alicante, responded to this review Dear Marie Michelle A,We sincerely apologize for the negative experience you had during your stay. This is certainly not the level of service or cleanliness we strive to provide.We are very sorry for the lack of empathy you felt regarding your flight delay; our goal is always to support our guests during travel setbacks, and we regret failing you this time. Furthermore, your comments about the condition of the room are unacceptable to us. We have already addressed this with our Housekeeping Manager to investigate why our cleaning protocols were not met and to take immediate corrective action.We appreciate your honesty, as it helps us identify where we must improve. We hope you might reconsider giving us another chance in the future to show you our true standards.Best regards,Sercotel Maya Alicante

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• User:Exploration310065

  Trip type: Family

  Bags taken from our Room

  01 May 2026

  Having travelled to this hotel on the 9/04/2026 accompanied by my two daughters for a procedure with healthcare abroad in a local Vithas Hospital. We were allocated a triple room (116). But unfortunately our journey turned sour quickly as there were two bags of clothing which my girls purchased in Alicante were removed from our room. We got little or no help from the General Manager Martin Modica accept to say they could not accept responsibility for the loss of items that were not secured in the room safety deposit box or were they prepared to accuse any staff. Firstly I was not aware safety deposit boxes were for anything other than passports, money and jewellery as shopping bags would not fit in this small space. He advised me they reviewed camera footage of the cleaning and that his staff member that cleaned the room was with them for 28 years this led me to believe they did not review footage as the girl who cleaned our room was in her 20s as I left her into the room on the day our bags went missing myself. I would not under any circumstances recommend staying at this hotel. Dirección Sercotel Maya , Director General at Sercotel Maya Alicante, responded to this review Dear guest,We are aware of the situation you described, as we have been in direct contact with you regarding this incident. We would like to clarify the facts from the hotel's perspective.Upon being notified of the missing items at a very late hour of the night—and considering your departure was scheduled for the early hours of the following morning—our team, made every possible effort to assist you immediately. We even facilitated a search in areas outside the staff's responsibility, such as the external waste containers, to rule out any accidental disposal.Regarding our internal investigation, we stand by our findings. Our digital access logs and security protocols confirm that the room was serviced by a highly experienced staff member with 28 years of service at this hotel. We regret any confusion regarding the staff you may have seen in the hallways, but our records are precise.As previously stated, the hotel cannot accept liability for objects not stored in the safety deposit box, nor can we make accusations without evidence. We remain fully cooperative with the local authorities should you choose to file an official report.Best regards,Sercotel Maya Alicante

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• User:sandymA1397LZ

  Trip type: Friends getaway

  Ok.

  27 Apr 2026

  Very good check in staff and Benjamin in the dining room was really helpful. Hotel rooms about Travel Lodge standard,except no kettle or cups or tea,coffee in room.You have to ask for a kettle and cups at reception 🤔 The breakfast was poor quality,unripe fruit, everything just bog standard catering food. The coffee was lovely but I had to ask for the machine to be cleaned before I would use it.I was disappointed with breakfast.Benjamin was great trying to find some food for me as I am seriously dairy intolerant. The hotel was informed beforehand. The swimming pool was lovely but quite deep.Lots of traffic noise around the pool as the hotel is in between two roads. The tram stop is just across the road so easy to get into Alicante. Dirección Sercotel Maya , General Manager at Sercotel Maya Alicante, responded to this review Dear Sandy,Thank you for your detailed feedback. We are thrilled to hear that our check-in team and especially Benjamin in the dining room made such a positive impact on your stay; we will certainly share your praise with him.Regarding the swimming pool, we are sorry if it felt too deep for your comfort. We would like to clarify that the maximum depth is 1.60 meters, designed to be safe for most adults. We also take note of your comments regarding the breakfast quality and your dairy intolerance; we strive to provide options for everyone and will review our protocols to ensure better communication and variety in these cases.Finally, we are glad you enjoyed the coffee and the convenience of the tram stop just across the road. We hope to welcome you back for a more seamless experience in the future.Best regards,Sercotel Maya Alicante

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• User:B964YXandrewj

  Trip type: Couples

  40th Wedding Anniversary ( 3rd Time Visit)

  25 Apr 2026

  This was our 3rd visit to this hotel ( now under new ownership as we understand) On our arrival, we were dealt with at Reception by Pedro & Monica. They were both very courteous, friendly & attentive. On directing us to our room (704), we found it to be well aired & spotlessly clean. Our room was well attended by the housemaids, ensuring that bedding towels & general cleanliness were always maintained to very high standards throughout our 8 day stay. Our balcony had lovely views of the Santa Barbara Castle & towards the centre of Alicante. It was also a bonus that the sun shone into our balcony for most of our stay. Below us, we had views of the hotel pool & bar area. Breakfast was varied, plentiful & tasty. All of the staff on duty were also friendly, courteous & attentive. We thoroughly enjoyed our stay & plan to return sometime soon. A big thanks to everyone who looked after us during our stay. You were a credit to yourselves & the hotel. Best regards to all. Andy & Helen. Dirección Sercotel Maya , General Manager at Sercotel Maya Alicante, responded to this review Dear Andy & Helen,Thank you for sharing your delightful experience during your recent stay at Sercotel Maya Alicante. We appreciate your continued patronage and are thrilled to hear that you chose to celebrate your 40th wedding anniversary with us.It is gratifying to know that our team members, Pedro and Monica, provided you with courteous and attentive service upon your arrival. We take pride in maintaining high cleanliness standards, and your acknowledgment of our housekeeping staff is greatly appreciated. We are pleased that you enjoyed the beautiful views from your balcony and found our breakfast offerings to your liking.Your kind words serve as great motivation for our staff, who strive to create memorable experiences for all our guests. We look forward to welcoming you back on your next visit and thank you once again for your generous feedback.Best regards,Sercotel Maya Alicante

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• User:Neetika S

  Trip type: Friends getaway

  Not good

  14 Apr 2026

  I am very disappointed with my recent stay at your hotel.Firstly, the room did not have a kettle, which I consider a basic amenity. When we requested tea from reception, we were given only two tea packets despite there being four guests, which felt inadequate and poorly handled.Additionally, although we had booked two rooms together, they were allocated far from each other, which was inconvenient and not in line with our expectations at the time of booking.Most concerning, however, was the behavior of the reception staff (two female staff members on duty). We found them to be quite rude and unhelpful, which significantly impacted our overall experience.I hope the hotel takes this feedback seriously and works to improve both its in-room facilities and the standard of customer service, as this stay did not meet expected standards. Dirección Sercotel Maya , General Manager at Sercotel Maya Alicante, responded to this review Dear guest,Thank you for your feedback. We sincerely apologize for the series of inconveniences you experienced during your stay, as this does not reflect the standard of service we aim to provide.We are sorry for the misunderstanding regarding the kettles; while they are not a standard in-room amenity, we do have them available at reception upon request, and we clearly failed in providing enough supplies for your group. Regarding the room allocation, we always try to place families together, but this is subject to availability at the time of check-in. We regret that on this occasion we were unable to meet your expectations.Most importantly, we deeply regret that you found our reception staff rude and unhelpful. We take this very seriously and will address your comments with the team on duty that day to ensure our service is always professional and welcoming.We appreciate your honesty and will use your feedback to improve our guest experience.Best regards,Sercotel Maya Alicante

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