La Luz Costa Calpe

Recent Reviews: 1191

• User:Ian H

  Trip type: Family

  Where do the reviews go.

  17 Aug 2025

  Travelled here in August for pitstop on the way to the South of France. This is the third review I have written and they all get deleted. February no water in the morning, this time just poor service. Previous time they gave away our booked room and we had to move at 1am to another hotel across the city.

• User:apodz

  Trip type: Business

  Hotel staff friendly, mildly attentive.

  19 Mar 2025

  The food leaves a lot to be desired with 23 Euros for sausage and wet potatoes, directly under a photo that reportedly was sliced steak laid out like sausages… The menu also showed a dish with coquilette with truffle flavoured ham and fried egg . In the photo the ham was hand cut and thick. The ham that was server was wafer thin.The rooms are however good and breakfast quite acceptable.

• User:MariaM1337PK

  Trip type: Family

  Hotel good for kids, resto bad

  25 Jul 2024

  The hotel is a bit dated (especially the rooms) for novotel standards - not comparable to others i have seen. Having said that, the kids had a blast in the pool, with the games and books provided, they loved it. We also slept well. Big downside: the food in the restaurant was completely overprized and not good, the drinks highly too expensive. Camille Ruckebusch, Directeur général at Novotel Lyon Bron Meeting & Events, responded to this review Hello,Thank you for taking the time to share your experience at our hotel. We are delighted to know that your children particularly enjoyed the swimming pool as well as the games and books made available to them. We would also like to emphasize that we attach great importance to your comfort and your sleep.We have taken note of your comments regarding the condition of the rooms and the prices of our restaurant. We understand that these points may have affected your stay and we are sorry. Rest assured that your comments will be forwarded to the teams concerned for a reassessment and to help us improve our offer.Thank you again for your observations and for your stay with us. We hope to have the opportunity to welcome you again and offer you an experience that meets your expectations.Kind regards,Mathieu, Accommodation Manager

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• User:Fonzie2K

  Trip type:

  The 3rd and 4th stars are bogus...

  28 May 2023

  Novotel is supposed to be a 4* hotel, it's one notch below Sofitel in the Accor portfolio. Yet this hotel leaves a lot to be desired, and it is a far cry from 4 stars.Here is a summary of what we put up with over a 3 night span:- They never made our room, even though we put the sign outside, and I personally spoke with the chamber maids, and asked them to do it.- The door's don't close, they get trapped on the carpet; so, unlike other hotels, where you exit the room, and the door closes behind you, here you need to make sure you pull it- Safe box not working- Mini fridge not working- Not enough power sockets near the bed to charge devices- Only one person at the front desk looking after 2 hotels is by far inadequate, there was usually a line of people having concerns at all times.- Food in the restaurant is average at best... THIS IS FRANCE FOR CRYING OUT LOUD... FOOD IS YOUR THING!- The bar is not sufficiently assorted- The breakfast buffet is a joke. The only way to have eggs is scrambled and reheated in a microwaveAll in all... not a good experience. If you can... stay somewhere else Eva Nicolet, Service clients/Réception at Novotel Lyon Bron Meeting & Events, responded to this review Dear Fonzie,Thank you for taking the time to write to us following your stayI am sorry that the service and delivery did not meet your expectations.We take into account the few remarks mentioned.We thank you for your comments and hope to regain your confidence on a future visit.Good day,Eva N Reception Manager

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• User:Kitson1974

  Trip type: Family

  Good value, great atmosphere.

  08 Jan 2023

  Used as a stopover to break up journey. Booked a family room for 4 (1 x double & twin camp beds for our teenagers). Rooms perfectly adequate clean & enough space considering 4 of us in there. Bathroom clean & plenty of towels (Shower & sink is separate to the toilet which was helpful). All public area spacious, plenty of seating & good atmosphere. Reception staff were excellent & went over & above to assist. Florian Valley, Service clients/Réception at Novotel Lyon Bron Meeting & Events, responded to this review Dear Kitson1974,It is with great pleasure that we receive your very positive note. Also, we will not fail to share your appreciations with our entire team.We look forward to welcoming you during your next stay,Have a nice day,Florian VALLEYAssistant Front Office Manager

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