Villas Costa Calpe Isabela

Recent Reviews: 1912

• User:gms555

  Trip type: Solo travel

  Recommended

  24 Apr 2026

  Perfectly good Hotel close to rail station and trams. Clean and comfortable room. Great for short stay. Staff freindly. Mercure Berlin City, Guest Services / Front Office at Mercure Hotel Berlin City, responded to this review Dear gms555,Thank you for taking the time to share your positive experience at Mercure Hotel Berlin City. We are delighted to hear that you found our location convenient and enjoyed the cleanliness and comfort of your room. Our team strives to provide friendly service, and it is gratifying to know that you appreciated their efforts. We look forward to welcoming you back for another pleasant stay in the future.Larissa WrobbelGuest Relation

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• User:WWooB

  Trip type: Couples

  Wonderful three night stay

  08 Mar 2026

  What a great location and fabulous hotel. Location: a fifteen minute walk along a straight road (Invalidenstraße) from Hauptbahnof, or you can take the tram which stops directly outside the hotel, or the U-Bahn, the entrance to which is just around the corner. There’s probably also a bus, but we didn’t use that. From here you can easily navigate the city. Accommodation: the rooms are moderately sized but very clean with all the amenities you need for a short stay. The beds were very comfy. Staff: very helpful, polite and friendly. A big shout out to the lady on front of house at breakfast who was especially friendly and chatty. She allowed me to use my German , which I don’t always get the opportunity to do as everyone speaks such good English! Breakfast: a lovely choice, wonderful bread and some different items that we don’t have in the UK which were delicious and great to try. If we come back to Berlin, I’d definitely choose this hotel. And I recommend it to anyone wanting to stay somewhere that won’t break the bank, is in a central location close to bars, restaurants, public transport links and so on. Mercure Berlin City, Guest Services / Front Office at Mercure Hotel Berlin City, responded to this review Dear WWooB,Thank you very much for taking the time to share your wonderful experience at Mercure Hotel Berlin City. We are delighted to hear that you enjoyed your three-night stay and that our location was convenient for your exploration of the city. It is always a pleasure to know that our guests find it easy to navigate their surroundings, whether by walking or utilizing the nearby tram and U-Bahn services.We are pleased to learn that you found your accommodation to be clean and comfortable, as we strive to provide our guests with all essential amenities for a pleasant stay. The comfort of our beds is certainly a priority, and it is gratifying to know that you appreciated this aspect of your room.Your kind words regarding our staff are also greatly appreciated. We take pride in fostering a welcoming atmosphere, and it is heartening to hear that our team member at breakfast made your experience even more enjoyable. Encouraging our guests to engage in conversations, whether in German or English, is something we wholeheartedly support.We are delighted to hear that you enjoyed our breakfast offerings, especially the opportunity to try items that are unique to our region. We believe that breakfast is an important start to the day, and it is wonderful to know that you found it delightful.Thank you for recommending us to others and for considering a return visit. We look forward to welcoming you back to Berlin and to Mercure Hotel Berlin City in the future.Larissa WrobbelGuest Relation

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• User:Peeterpool P

  Trip type: Solo travel

  Very good stay

  24 Dec 2025

  The hotel looks very new, is very clean. Little window between bedroom and bathroom was unique. The staff was very nice. Breakfast solid. Metro station is just around the corner, supermarket Rewe as well. Right outside the hotel is a tram stop M5, M10 which take you to main train station, Alex or Uber arena. 3,80 Euro for a single ticket is daylight robbery. I can recommend this hotel.

• User:Martyboy_Brussels

  Trip type: Business

  Perfect hotel with friendly staff

  18 Dec 2025

  Well located hotel. Excellent friendly reception staff and well appointed room with new bathroom. Nice restaurant for dinner. The only improvement I would ask for is the choice in the breakfast buffet which doesn’t cater enough for non-German guests as there was too much of a focus on bacon, sausage and other pork products.

• User:Jim832

  Trip type: Couples

  Sewage Leak, service failures ... and no accountability from Mercure Hotel Berlin City management or Accor Group leaders

  24 Nov 2025

  My family and I have stayed at many hotels across various countries in the last few decades. Our recent stay at Mercure Hotel Berlin City during the Berlin Marathon was by far the most disappointing guest experience we have ever had - not just because of the accumulation of failures at the time and subsequent lack of reaction by the local hotel management team, but also because of the dismissive response from Accor’s corporate team at every level afterwards.Upon checking in, the receptionist was neither particularly welcoming nor helpful, advising no room was available for us yet and we should come back from 15:00 - not the best start to our stay, provided other guests checking in at the same time were getting their rooms immediately. Only when another staff member intervened did we learn that a room had been available all along. A few days later in the breakfast area, I also experienced a frustrating interaction with the staff member in charge of room number check that day : after giving ours and proceeding to the buffet, the same employee caught up to me, insisting - wrongly - that the room number was incorrect. I had to follow him back to the reception area, where it took several minutes to clarify the situation. This was both embarrassing and unnecessary, and clearly the result of poor training and internal miscommunication. Not reflective, again, of the standards expected from a Mercure establishment. Our room on another note, while visually pleasant, also felt cramped. Finally on marathon day, we encountered a far more serious issue : a full blown sewage "waterfall" in the reception area (see pictures in attachments), accompanied by an overpowering smell. While on my way to / back from the breakfast area that morning, I noticed a terrible (sewage) smell. Half a day later in the evening, that situation had gotten out of control : we were met with a horrendous smell and a full blown sewage leak from the ceiling and live lighting fixture onto the flooded reception area, with the obvious health and safety risks posed by the combination of live power and water, while staff were discussing the food items contamination in the adjacent catering space. Again, hardly the kind of issue one would expect from a Mercure chain hotel or international standard establishment. Given the accumulation service failures, a serious sanitation incident, and clear safety risks we experienced, we requested a partial refund of our stay. Despite the extent of the inconvenience and the clear deviation from the standards expected of an international Accor brand such as Mercure, the General Manager at Mercure Hotel Berlin City insisted they would not consider our request. Furthermore after escalation to the highest level at Accor’s corporate team, and to the executive level (Guest Service Executive Department, Chief Loyalty & E-Commerce Officer, and finally Chairman & CEO), we were again met with a template-style dismissal. This position obviously did not acknowledge the accumulation of failures and the accumulation of missed opportunities for corrective actions since then. So much for customer care, accountability and brand standards, Mercure Hotel Berlin City and Accor Group levels of professionalism and accountability ...

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