Sercotel Hotel Palacio Del Mar

Recent Reviews: 352

• User:jenandleo

  Trip type: Family

  Spacious for a family

  08 May 2026

  We picked this hotel due to its location to the Palacio de Deportes, as our daughter was competing at the Rhythmic Gymnastics championships, and we wanted to be within walking distance so we didn’t have to worry about early morning traffic. The location was great. Staff at the hotel were friendly and helpful. We paid for parking which was useful and easy, with easy access into the hotel. We had a family suite, which was more than enough space for 2 adults and 2 teens (12 & 14). The room was spacious even with the two sofa beds out, and the separate bedroom was also a good size. Beds were comfortable, bathroom more than adequate. Breakfast was also fine, and plentiful. The only downsides to this hotel were the musty old smell that hit you as soon as you came through the main doors, and carried through the hotel. We were on the second floor and it was very strong there too. The rooms were hot, it was early May and the cooling system wasn’t affective at all. If we needed to be in this location again for the sports arena, we would be happy to stay here. The walk to the beach was short, and the park area on the otherwise of the palacio de deportes was lovely for a walk.

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• User:HenriCloete

  Trip type: Business

  Spacious rooms, good location

  26 Apr 2024

  I stayed in Hotel Palacio del Mar for a couple of nights on a work trip to Santander. Over the service was good, the rooms were huge for what we paid and the location near the beach and the university was convenient. The breakfast was decent, but nothing special. The rooms did feel a bit dilapidated and one of my sheets was not very clean, so some renovations and improved cleaning would be welcome, but overall the experience was good.

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• User:sgreenbhoy

  Trip type: Couples

  When an upgrade is a downgrade

  01 Jun 2022

  Having stayed six times at this hotel dating back to 2015 we decided to stay again as we wished to be near Sardinero. We have not experienced any of the issues identified by previous reviewers in any of these visits, in fact quite the opposite, the staff were welcoming and the rooms were in decent shape and always large.The price was high but for the luxury of a senior suite I was prepared to pay over the odds. On arrival we were told that no senior suites were available and we had been upgraded to the Imperial Suite. Sounds good, but here the good news endedIssue 1 the whirlpool bath didn’t work. Reported to reception and was quickly attended by the maintenance man who after breaking the tile to access the motor reset fixed the problem! Issue solved - nope. It lasted 20 minutes and then tripped all the electric. On reporting to reception the switch was reset but no whirlpool bath. Ok, we’re not here for the bath and having been offered a move the next day at 12 noon we decided to stick with the room as otherwise it appeared ok. Issue 2, the air conditioner sounded like a jet engine. It wasn’t so warm anyway so we tolerated this. Issue 3, at around 5 am it became clear there was multiple pigeons roosting in the roof space above the bed therefore couldn’t sleep until they stopped making noise. Should have moved but we are quite tolerant. Issue 4, around noon time the noise from the AC was so load we had to trip the electric breaker to stop it. Again we should have moved. Issue 5, on night 2 we were again awake for a significant period because of the lift continually moving even in the middle of the night. Issue 6, on night 3 again the lift was not moving up and down almost constantly. This seems to be the overnight cleaner moving items to the storeroom, and guess where this is, next to our room 601. I politely asked receptionist to ask the cleaner to stop and she said he was going home now so it would be ok. She couldn’t move us as there were no other rooms available. On approaching the hotel director the next morning she was aware of all the issues even knowing that the lift was noisy and kept people from sleeping. I was offered a free breakfast which I refused purely because there is no soap in the toilets and this is being used by waiters and chefs to prepare and serve food. After much argument I was told they would refund me the last night stay, still not received it though. All bored by now no doubt. This hotel had deteriorated badly in the 7 years we have visited. There are so many easy fixes to make it better but nobody seems to care. Lights don’t work - replace bulbsAC noisy - stop it vibratingBath doesn’t work - either replace the motor or borrow from another room given the Imperial suite is the best room in the houseLift - get an engineerNoise - stop the cleaner working all night making noiseNo soap - buy soapThe list is endless, we won’t be back and I wouldn’t recommend anyone else does either. Our total bill was £550, an absolute rip off and disgrace.

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• User:houssamb681

  Trip type: Business

  Perfect for business trip

  20 Sept 2019

  Perfect for business trip. Rooms are good with enough space. Cleand and nice. Also the food is perfect at the restaurant. You can take a complete menu with dessert only with 22euros. Service is top. I recommand.

• User:harvardlegal

  Trip type: Couples

  Strange hotel from different era

  29 Sept 2018

  Booked this hotel last minute. The hotel is a bit out of the way in El Sardinero. Set back up a hill it is a few minutes from the bus stop. The lobby is nice, staff friendly. The room we had was massive but extremely dated. We had a sitting room, bedroom and bathroom with a balcony. The walls were all painted pink..The balcony overload a school or sports complex and was grey and uninviting. The real surprise was the bar downstairs decorated in safari pictures. It has an elephant head and is quite surreal. The hotel is ok but very dated. It needs to be brought into the present by a bit of money spent on decor. It has potential but needs some money spent on it.

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