Hotel Monterrey

Recent Reviews: 281

• User:Mihaela N

  Trip type: Couples

  A very pleasant stay

  22 Jul 2023

  The hotel is situated in the second line, very close to the beach. From our room, we could see the sea between the two buildings in the front line. Spotlessly clean, the hotel seems to be recently renovated, with a chic bathroom. The beds were comfortable. The rooms are cleaned every day and towels are changed daily. The bed linen was changed several times (we stayed 11 nights). What should especially be mentioned is the quality and variety of the food. It was the best food out of the four MedPlaya hotels we went to last years (in Benidorm, Benalmadena, or Salou). Spanish food, but also international cuisine, French and Italian. Especially worth mentioning is the variety of fruits, cheeses, fish and seafood. The cakes were also good, especially those fruit cheesecakes.We arrived at the hotel late, after dinner time, our plane being 4 hours late. We had full board. I was surprised when the receptionist said, as we had full board, that since we missed dinner she offers us lunch on the last day. When leaving, we had a flight in the morning, so it didn't matter for us. She also did not ask me, as in the other MedPlaya hotels I have stayed at in the past years, if I want to use the Amigo loyalty points in that bill, or I want them in my account for the future. She just put them in my account without asking. It seemed a bit sly to me.Good WiFi. 3 Euro/day for the safe. Marketing Medplaya, Owner at Medplaya Hotel Monterrey, responded to this review Dear MihaelaN_13,Thank you for your detailed review! We're delighted to hear that you enjoyed your stay at our hotel and were satisfied with its location, cleanliness, and comfortable rooms. We also appreciate your comments about the quality and variety of our food; we take pride in offering an exceptional culinary experience.We'll certainly take your feedback about the check-in process. As you will be aware there have recently been some changes to our MedPlaya Loyalty Programme. Our new MedPlaya Amigo! is a discount based programme and the balance of our existing customers Amigo Points will expire on 15th December 2023. Your points will have been added automatically in order to ensure that you received he very best prices and benefit from the discounts their existing points before they expire. We are sorry if this was not explained to you at check in at the hotel. We look forward to welcoming you back in the future. Thank you for choosing our hotel!MedPlaya Hotel Monterrey

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• User:AertsI

  Trip type: Family

  Reminder of my days in the army

  12 Jul 2019

  Were to start about this hotel! , Well on a 2 week vacation with a party of 5 we ended up in this hotel that is like most gereral spanish beach town made for the main sit on beach do nothing holiday guest. This hotel was renewed about i year ago and that show in the quality of the rooms as they are clean functional and simply good rooms. This is tho were the good news end on this hotel. Rest of the hotel is cold and empty place, pool is ok but lots of dirt from trees fallen into the pool and not cleaned up on daily base. The restaurant reminded of my army days were we are all pushed in to a small noisy cantine to eat as make sure we leave as soon s possible.The restaurant exist of really 2 small rooms with way to many tables and no place to even move your chair, This made it almost impossible to get out to go to get something.Staff was not motivated and clearly working there against there will.Not only was the food of real real bad quality and mostl of it was burned from overcooking and served cold Even when restaurant just opened for dinner food that was on buffet was allready cold as they not even heated the counters as they should do in first place., most of the food served was kind or mistery food . Always the same things almost every day until now i still have no clue what i eat there for dinner. i clearly have eaten the beaf stew the first week 4 times. I think they picked the restaurant chef directly from the streat to save some money. He made a thai dish that was curry and rice basesd and called it pad thai and every chef with basic skills knows that pad thai is a noodle dish. ( My spous is a Thai native)The tables and chairs and everything else was dirty and of poor mantenance. disches, glasses and table cloth are not washed etc...etc... One of the pictures with burned sausages i asked if they are trying to give the guest of the hotel cancer they replyed you have to die from something , They foundt it funny to give me this reply as they tough i was jokeing around. As we confronted the reception and staff of the hotel about the problem they told us they would look into it someday when they have some spare time but in general they just did not care about it all.I was witness that the restaurant manager told a guest who complained that the food was cold again that if she wanted warm food that she always can put it into a microwave oven.In what restaurant you tell your guest to heat the food yourself!We have given up in complaining every day about the food and the hygene as they clearly did not care and started to eat outt as there are so many places with desent food around.I guess after they renew all rooms they try to lower quality of the food to get out of the renewing cost they have made.Here the guest is really paying for the renewed rooms!i have documented and will post some sample pictures in hope the hotel will reply with comment so i will post the remaining pictures after to show people i am giving honest review on this hotel.So do yourself a big favor rent a room but just save your money and eat somewhere else!! CommunityMedPlaya, Director de Relaciones con Clientes at Medplaya Hotel Monterrey, responded to this review Dear Mr. AertsI,Thank you for sharing your views regarding your stay at MedPlaya Monterrey. We regret to hear that in some areas we were not able to fulfil your expectations and we appreciate your feedback as it is the best way to improve our services.We would like to point out that the pool and the terrace is cleaned daily and we are sorry if on a windy day some leaves from the trees were in the area. We are deeply sorry to read your opinion of our restaurant and we regret to hear your perception of our staff. As you will see on different websites, our staff is one of our strong points and highly rated for our customers and we are sad to read your opinion about the staff not being motivated in their tasks. We are sorry we couldn't fill you expectations regarding food and we would like to point out that we consider meals as a very important aspect on our guests' overall holiday experience and we will pass on all you comments to the correspondent department in order to improve our service. Regarding the variety of food and the labeling, we will forward your comments onto the specific department in order to verify and improve these aspects. We highly regret to read that the cleaning at restaurant was not up to standards and please accept our apologies for the inconvenieces caused.We sincerely value our customers' opinions because it gives us an opportunity to further enhance our services and achieve our customers satisfaction and we are sorry your perception we did not take into consideration your opinion.We continually strive for improvement, we would love to have another opportunity to offer our services at any MedPlaya Hotels and regain your confidence.Best regards,Laura S.Loyalty & Community Manager

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• User:JP24689

  Trip type: Couples

  Really good!!

  18 Sept 2018

  I stayed here with my boyfriend and we had an excellent stay!! The staff were so kind, polite and helpful. The hotel itself was really clean and the rooms were nicely furnished with nice decor and bathrooms. The pool was good and the beach was lovely (although small stones, not sand). The hotel was mostly frequented by elderly people but it was still an enjoyable stay. We went full board and don’t regret that decision - the food was good, with a fair amount of options (my boyfriend is a coeliac and all the food was labelled well for him and he had no problems). Overall a lovely stay😊 MedplayaGR, Director de Relaciones con Clientes at Medplaya Hotel Monterrey, responded to this review Dear jordanpandey1,Thank you for choosing MedPlaya Monterrey for your stay in Platja d'aro and for sharing your views on TripAdvisor. We are pleased to read that you enjoyed your recent holiday with us at the MedPlaya Monterrey.Thank you for mentioning our friendly and helpful staff and we are happy to hear that the food options were adequate to your boyfriend needs. Thank you for your confidence and we look forward to welcoming you again on your next visit to Platja d'Aro.Best regards,LauraGuest Relations

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• User:Belov001

  Trip type: Couples

  Nice location and condition

  05 Sept 2018

  Pluses:Very nice location- 2 minutes walking to the clean nice beach and quite close to the Main Street Renovated rooms Good price/value Nice staffRooms service did a good job cleaning our room Breakfast is not badNice little table at the balcony to have a home dinner if u don’t feel like going to a restaurant Strange things :Line at breakfast ( you have to wait to be invited)If you leave early and need a breakfast box gotta request it 12 hours prior Minuses:Paid parking (10 euro a day- 15 euro deposit)No drinking water in rooms Safe box was locked MedplayaGR, Director de Relaciones con Clientes at Medplaya Hotel Monterrey, responded to this review Dear Mr. Andrey B,Thank you for choosing MedPlaya Monterrey for your stay in Platja d'Aro and for sharing your views with us.We are happy to receive your evaluation and we are pleased to know that you enjoyed our stay with us. Thanks to your appreciations regarding the cleaning, the food and the staff and we are very grateful to read your comment about the good value for money of our hotel. Thank you for your confidence and we look forward to welcoming you again on your next visit to Platja d'Aro. Best regards,LauraGuest Relations

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• User:GabrieleC2299

  Trip type: Solo travel

  Sport event

  08 Jul 2018

  I spent 5 days during a local sport event. Medium hotel with good and spacious bed. Wi-fi is free of charge in all the rooms. The staff always nice and willing to help you for any need. Good breakfast with quite a lot of choice. MedplayaGR, Director de Relaciones con Clientes at Medplaya Hotel Monterrey, responded to this review Dear Gabriele C,Thank you for taking the time to share your views concerning your visit at MedPlaya Monterrey. We are very happy to hear that your stay during the sports event have meet your expectations and thank you for mentioning our helpful staff. Thank you for your confidence and we look forward to welcoming you again in a near future.Best regards,Laura Guest Relations

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