Indalo Park

Recent Reviews: 714

• User:Jeanne L

  Trip type: Couples

  Nice hotel, worthy of its 4 stars

  06 Oct 2025

  Very nice hotel, lovely staff, very helpful & considerate restaurant staff who were kind when my husband felt ill. Restaurant food was good , plenty of choice for everyone. Our room was clean & comfortable, large shower in bathroom which was powerful, maybe a shelf in the shower would help to put toiletries on. The only downfall ( which is not the hotels fault) was that the street could be noisy with a nearby disco/ bar & coaches dropping off & picking up . However a very nice hotel, with good facilities.

  Read more

• User:04georgiasun

  Trip type: Family

  Definitely not 4 star

  18 Apr 2025

  I’m going to be as fair as I can be but I was extremely disappointed considering this is classed as a 4 star hotel.I’ll start on a positive.The location is great 10 minutes walk to the beach, nice strip of shops and restaurants.The reception area is clean and welcoming the lounge area is nice and relaxing and clean.Rooms are very small and basic, some rooms have very old TVs some newer, no tea and Coffee refill offered through the week in my room.No extra blankets or pillows in the wardrobe so on arriving late the first night I was freezing and the heating wasn’t working.I asked reception for extra blankets the next day.Most of the staff were friendly and helpful but no one offered any information about what was available or on offer in the hotel, ie the indoor pool, (which you have to give 20 euro deposit for towels) or what activities are available and where to find out information.The food was absolutely awful Breakfast was ok but everything on the hot plate is cold.Best option is freshly cooked omelette because at least it’s hot.Dinner was even worse, cold food, no clear labels most nights so you’re playing a guessing game.Some salad bowls pre prepared were clearly more than a day old and not freshly prepared with wilting bad salad leaves which is disgraceful.I’m vegetarian there was a dish labelled baked aubergine covered in cheese I assumed it was veggie but when I took a bite it had meat in it, so not good.The paella had meat in it and wasn’t clearly labelled as having meat in.My daughter was starving the whole week so even though I paid for half board I had to spend more money on dinner for her every night.The pool and area is clean and the aqua aerobics lady was great 👍🏽 Unfortunately I wouldn’t return.

  Read more

• User:Pumaen

  Trip type: Family

  Nice facilities, lovely personell, good location. Be warned: evenings are noisy. 3-4 HOURS OF NONSTOP LOUD MUSIC.

  07 Aug 2023

  This is a nice hotel with ok rooms, nice personel and clean facilities. Location is good in a nice street. Close to the sea. Breakfast is overwhelming and there are lots of «pros» here. So, to rate it 2/5 there must be som «cons» dragging it down. A few minor things have to be mentioned: - Poor wifi: for a family of five, with two teenagers, having poor connection to the wifi is a turn-off and source for arguments you dont want.- Broken fridge: Dont know why. It was fixed on day three when we had an evaluation-mail that i answered.- Small pool and crowded pool-area. Might be because we are guests in the heaviest touristseason, but still…But the real turn-off is the entertainment in the evenings. Me and my family are probably not targetguests for this hotel - but anyone considering staying here should be warned. We have had four nights being bombed by loud music from 20:00 to 23:30. How loud? So loud we can not enjoy the lovely afternoons on the balcony. It is not possible to have a conversation with my wife. Shes actually walking around with airpods and noisecancellation activated. Inside the room, instead of outside in the lovely mediterranian breeze. They are bombing us with noise here!!Of course; i understand i am the person in the wrong context here. The other guests love it. Clapping their hands, sitting in their chairs down on the floor. Ordering some drinks and having the time of their lives. I will not take that from them. We have different taste and i am the one who didnt do a good enough background-check. I dont mind music. I would just have hoped they didnt play so bloody loud, with all this anoying screaming, for all these hours. For christ sake, just put on the breaks a little while…you’re killing me here… Hotel Indalo Park, Director General at Hotel Indalo Park, responded to this review We truly appreciate your detailed feedback about your recent stay with us. It's great to hear that you found our hotel to be nice, with clean facilities, friendly staff, and a good location close to the sea. We're glad you enjoyed many aspects of your stay, including our overwhelming breakfast and the positive attributes of our property.We sincerely apologize for the inconveniences you encountered during your stay. We understand that a reliable WiFi connection is crucial, especially for families, and we're sorry for any frustration it may have caused. Also, we regret the inconvenience caused by the broken fridge, and we appreciate your patience while we resolved the issue.Regarding the pool area, we understand that peak tourist season can lead to increased activity, and we apologize if it affected your experience. We're constantly working to ensure that all our guests can enjoy the amenities we offer comfortably.We're truly sorry to hear about the evening entertainment causing disturbance. We understand that everyone has different preferences, and we apologize that the loud music impacted your enjoyment. Your feedback regarding the volume and intensity of the entertainment is valuable, and we'll take it into consideration for future improvements.We hope that despite these issues, you still managed to have some enjoyable moments during your stay. Your insights are invaluable to us, and we'll use them to continue enhancing the guest experience at our hotel. Thank you for taking the time to share your thoughts, and we hope to have the opportunity to welcome you back in the future.Equipo Indalo Park

  Read more

• User:CarrickReviewer

  Trip type: Family

  A Great Stay!

  21 Jul 2023

  The first review I’ve ever written and because this deserved a 5* review. I went with my 11 year son not knowing what to expect in terms of ‘kids activities’ etc but this ticked every box! The rooms were a good standard and clean. We were given a room with a sea view that we hadn’t paid for but requested. The hotel staff were friendly and helpful. We went B&B- the breakfasts were excellent with a superb range of foods to please anyone. But what made our stay so good was the enthusiasm and encouragement of the animation team. If you get involved, you live the games irrespective of how simple they may appear. Also, entertainment every night! Thanks to the hotel for facilitating a 5* holiday, sir Ian mention to Kevin, Elia, and Julia! We will return! Hotel Indalo Park, Director General at Hotel Indalo Park, responded to this review Thank you so much for taking the time to write your review, and we are absolutely delighted to receive your 5-star rating! We are thrilled to hear that you and your 11-year-old son had a fantastic experience with us.It's wonderful to know that our rooms with the sea view and the excellent breakfast selection exceeded your expectations. We strive to provide a comfortable and enjoyable stay for all our guests, and we are glad that you found our staff friendly and helpful.We are especially happy that you enjoyed the activities and entertainment provided by our animation team. Their enthusiasm and encouragement make a big difference in creating memorable experiences for our guests. We truly appreciate your kind words and will be sure to pass on your compliments to Kevin, Elia, and Julia.It was a pleasure having you both as our guests, and we are already looking forward to welcoming you back for another 5-star holiday! If you have any other feedback or requests for your next visit, please feel free to share them with us. Until then, take care, and we can't wait to see you again! 🏨😊

  Read more

• User:lx354

  Trip type: Family

  Worst experience ever in a hotel

  10 Jul 2023

  It's the worst experience I've ever had in a hotel.I travel a lot and I know a lot of hotels everywhere in the world.The management makes a lot of promises with their "happiness department" supposed to produce a quality service and respond immediately... But these are only commercial words without effect. The customer service is a joke. Front desk staff is non-existent and so unfriendly that you don't want to ask him questions. What I tried to do, with approximate answers when there were...You have to be resourceful to find information. I sent an email to the "happiness department" following a concern experienced the morning of the first night in this place. To this day, still no response from happiness blabla... attached is the email explaining the problem:"hello,I am currently a guest in your hotel for 3 nights stay. I could have stayed more but given how customers are treated, it will stop after these three days. As a routine, I get up early in the morning to exercise. This morning I decided to go swimming in the outdoor pool since the indoor pool only opens at 9am. When I reached the outdoor swimming pool at -1 level, the door opened without using my card. I changed and started swimming. After a minute a hotel employee clapped his hands and yelled at me that the pool was closed and wouldn't open until 8am. I travel a lot, I spend my life in hotels, all over the world. I am very respectful to the rules of hotels.I have never been received treated in such manner. So I got out of the pool and the employee in question showed me the exit. If this gentleman can be blamed for his rudeness towards a hotel guest, I personally mostly blame your hotel for the lack of information that put me in this very unpleasant situation. In the room, no information on anything from the hotel, not even a QR code. In the elevators, no information regarding opening and closing hours. On the automatic door of the outdoor swimming pool, level -1, NO information neither!Unable to find any information, I simply headed through that door, which opened, I repeat, without the use of my keycard. The way this hotel is run seems to be very rough. Therefore, I would strongly recommend to put all relevant informations in the rooms, on the doors, in the elevators and make sure that your employees do not dump customers in an unpleasant way. I forgot, there was a paper in the room. "Bienvenido a la casa" written on it... What a joke...I would never come here if I knew before hand.First and last time here and at your hotel chain. Be sure that I will report it on the dedicated social networks."So, still no answer.I explained the problem to the Frontdesk staff, everything seemed to be normal for her... she didn't try to take my room number or my name... she said a little sorry in the sense of " I do not care"...Finally,-The air conditioning did not work properly. -it takes 10 euros deposit to have a towel. -WiFi is limited to 1 connection (or 2... but it doesn't work and I can't find the information)But these problems may happen in other hotels also...I also work in a service business and I am not someone demanding but there is a minimum to provide to customersThe problem is probably managementNot being someone in bad faith, I would like to congratulate the kindness of the breakfast staff, well done to them.I'm pretty sure I'll get an answer on TripAdvisor before an answer to my email... Hotel Indalo Park, Director General at Hotel Indalo Park, responded to this review We are truly sorry to hear about the negative experience you had during your stay at our hotel. We deeply apologize for any inconvenience you faced and the lack of responsiveness you encountered from our team.We take your feedback seriously and are committed to addressing the issues you've raised. The incident you described at the outdoor pool is indeed not reflective of our usual standards of service. Our goal is to provide a welcoming and respectful environment for all our guests, and we apologize for any behavior that made you feel otherwise.We understand the frustration you experienced due to the lack of information provided about our facilities and opening hours. Your feedback about the need for clear and readily accessible information has been noted, and we will take steps to ensure that important details are communicated more effectively throughout the hotel. Your concerns should have been addressed promptly, and we will investigate why your email was not answered in a timely manner.Regarding the issues with the air conditioning, WiFi, and towel deposit, we appreciate your feedback and will work to improve these aspects of our services to ensure a more comfortable and convenient stay for all our guests.We are grateful for your kind words about our breakfast staff, and we're pleased that their kindness left a positive impression on you.We deeply regret that your experience did not meet your expectations, and we truly value your feedback as it helps us improve and provide a better experience for our guests. We hope you'll consider giving us another opportunity to exceed your expectations in the future.Indalo Park Team

  Read more