Mary

Recent Reviews: 139

• User:Eileen C

  Trip type: Solo travel

  My New Home Base for CO Travel

  20 Oct 2025

  I'm not sure if something transformative has happened at the Comfort Suites Lakewood over the last year (reading previous reviews from 2024), because my experience was fantastic! This is a GREAT mid-price option for families and solo business travelers, and everything was spotless. The customer service was also outstanding, with a special shoutout to Ferry, who made my 5 day stay so pleasant and welcoming! He really was so kind! The pool area was clean and warm and I had no complaints about anything. If you're looking for bougie or boutique, this is not that hotel. If you're looking for comfort, a great clean suite, and very positive customer service for a really great price, I definitely recommend them. This will be my new "home base" for travel to CO. Thank you all for the great service and kindness!

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• User:Vincent L

  Trip type: Family

  Stay Away—Disgusting, Unsafe, and Misrepresented

  03 Jul 2025

  My experience at Lakewood Comfort Suites was extremely disappointing and completely different from what was advertised online.Serious issues during my stay:The room and hallways were filthy, with stains, dirt, and an overall smell of neglect.The grounds were littered with trash and cigarette butts everywhere, showing no effort to maintain a clean environment.There was active construction in multiple areas, including unfinished walls, exposed materials, and debris left out in common spaces. None of this was disclosed when I booked.The pool was dirty and unusable, despite being advertised as a featured amenity.People were smoking marijuana openly in the parking lot, which made me feel unsafe.I raised these concerns with the front desk immediately after arrival, and was told the reservation was non-refundable. However, non-refundable policies do not override the obligation to provide safe, clean accommodations as advertised.For clarity:This was not a case of simply preferring a different property.The conditions were so poor that I would never have chosen to stay had the listing been honest about them.I documented these problems with photos and video.Before booking, I strongly urge you to read the other negative reviews that describe similar issues—this was not an isolated incident.I attempted to resolve this with the property, but they refused to offer any compensation or solutions.Avoid this hotel. The property was dirty, unfinished, and unsafe, and the management was unwilling to address any of these serious problems.

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• User:Crystal M

  Trip type: Family

  Worse experience I ever encountered

  27 May 2025

  Very disappointed. I checked into the hotel on May 21 and stayed until today May 28,2025. I had a major surgery on the 22nd and requested a handicap room since I was not able to be mobile. On the 23rd, I went down for breakfast and when finished my husband and I met our son in the lobby since he was going to be caring for me that day. Immediately we were being harassed by the front desk lady asking how many people are staying in our room? Mind you this is at 9:45am so I would think it’s okay to have visitors. I responded it’s only my husband and I my son is helping since I just had surgery but confirmed it was only us two and left it as that. Come to find out My whole stay was completely chaos. There were multiple people in and out of the hotel doors, running up and down the stairs, I witnessed multiple drug deals, and I called the front desk to report a fight which I recorded from my window!I was in and out of sleep majority of the time and I was there for one purpose and that was to heal so I minded my own business.I ended back up in the hospital on May 27 due to an infection and was released early on the 28th. I got back to my room at 2ish this morning, took my medication and went to sleep.My husband took our son to an appointment this morning that was scheduled at 10 which was down the street and since I was heavy on narcotics he didn’t awake me . At 10:40 I awoke in a panic because he wasn’t back yet and I obviously know checkout is at 11am since I have stayed there previous times prior. At 11:03am I received a phone call from the front desk who was very rude asking if I was checking out or if I was going to extend my stay. I apologized told her I was getting dressed and was going to check out but I needed a late check out because I just had surgery and I can’t move that fast. She rudely said they do not give late check outs that I have 5 min and hung up. Excuse me I can’t move and more importantly I can’t lift anything. I contemplated on going downstairs to grab the cart with wheels but my husband called and said he will be there in 10 min. At 11:14 she called again and stated she did not want to extend my stay and that the police was called and hung up again. About 2 min later there was a knock on my door and as I was walking to open the door the door immediately swung open HITTING/PUSHING ME INTO THE WALL and she told me to leave that the police were called. At this time I snapped back and told her to call them so I can get some assistance to move my items downstairs. I’m so confused on how she is reacting and not realizing my situation even knowing I’m in a handicap room and she has seen me walking hunchback due to my pain.My husband came to the room at 11:18 and there was already a maid in the room removing the linen. That lady walked by again and I asked her where the police were because I want a police report and she said oh I called them and I requested her name and she said she does not need to give it to me.Ok, hands down me and my husband walk to the front office to wait for the police and I’m explaining to the gentlemen at the front and he is apologizing because he admitted they had a lot of crime activity and thought I WAS APART OF THAT GROUP!!! I asked him so I was being stereotyped and he said no he didn’t know of my situation.I felt I was being stereotyped and discriminated which I brought up to him. He apologized over and over. The ladies name is Bena from what I got? And to top it off she NEVER called the police!!!! Where is the empathy, communication, customer service? At minimum, where is my apology from her? Bena needs to be held accountable for her actions because if she was so easily to treat me the way she did who knows what other horrible things she has done to customers!Seeking attorney

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• User:Daydream37444163293

  Trip type: Family

  Bina Rathi is a terrible GM, See other reviews.

  02 Aug 2024

  Evacuating the Quarry Wildfire, we checked in at 2 AM, went to the car to get my 95 year old mother and was told our horses would be sheltered 30 minutes away. They would need consistent monitoring so we needed to be closer. Without ever entering our room we went in to return the key and asked for a refund. Front desk said that should not be an issue but to call back tomorrow to request of the Manager. This was not so. Bina Rathi, the GM had no compassion and no human decency. She kept repeating that, "Hotel Policy is that once a key is issued there is NO REFUND, NO EXCEPTION." This GM needs to be trained in more hospitality for this industry, she needs to learn that in certain situations PEOPLE override POLICY! We will NEVER stay at a Comfort Suites again.

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• User:Tanisha B

  Trip type: Family

  Most terrible stay ever in life

  21 Apr 2024

  Let's start by saying read the reviews before you book. The general manager VENA is the rudes, racist, person I have met in a while. I traveled to Denver Colorado for a funeral. They lied about how many guests were in the room. Lied about my staying being a promotion, and then charged me $163 for checking out early. GO SOMEWHERE ELSE WHERE YOU'RE BUSINESS IS A APPRECIATED