Hostal Neus

Recent Reviews: 115

• User:britandkasper

  Trip type: Couples

  Good hotel

  29 Jun 2025

  Overall a good Hotel with Comfort.We had a lovely stay at this hotel. It’s located a bit far from the motorway, which made for a peaceful atmosphere. But not so good for traveling through Germany. The rooms were delightful — especially the bright orange bathroom, which added a fun touch. Beds were comfortable and made for a good night’s sleep.The swimming pool looked much larger in the photos, so that was a bit of a surprise. There was water aerobics going on when we arrived. Bathrobes were provided, which was a nice touch, but unfortunately, no slippers were included.There’s a small bar in the hotel, but no outdoor service, which was a bit of a letdown during the warm weather. Overall, a pleasant experience with just a few small misses.

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• User:heikkih722

  Trip type:

  4 stars ??

  11 Oct 2021

  A little amazed by the 4-stars. Restaurants on the spa side as own only half board restaurant. On the spa side, a few, some of them full or just snacks on the other.Otherwise a clean hotel. Good lights in the room and toilet. The bed and bedding are not comfortable, in addition to the second bed sheet splashed.

• User:nahariyya

  Trip type:

  Amazing

  03 Sept 2019

  We were there with 20 family members, had lots of fun in the pool, the breakfast was outstanding and it was perfect for the cycling route. The rooms were very clean and comfortable. It lacked nothing.

• User:Elisabeth U

  Trip type: Family

  Clearly not a place for you as a family

  25 Jul 2019

  ...and not an exclusive “spa resort” either. We were a family of three who booked a double room. We booked a double room as our little girl is 4 years old and sleeps with us in hotels. We’ve done that all over the world with no issues. This place wanted us to book one more room as we were not allowed to be three in the room! So not only twice the cost, but not allowing a small child to sleep with her to parents is really low and inflexible! If this wasn’t bad enough, they handled it in an extremely cold and arrogant way. Knowing a little bit about customer service, you know that you can actually give a pleasant experience being nice and understanding even though you might have a bad message or a rule you cannot bent. They did everything but!! They treated us like a cash machine in a rigid system of rules and robot-like receptionist. Not giving a damn about anything else but their own rules. A very bad way to handle this situation. It is definitely not a way to excel in customer service towards people who come to have a nice experience. I can really not recommend this hotel - definitely not for a family, but not as a spa hotel for a couple either. Many nice pools and two kids pool (go figure ;-), but not a spa feeling. However I will recommend the restaurant with the beer garden. Nice food and friendly staff. Thanks. I hope this was useful for you as a traveler - and maybe as a hotel you want to consider your rules, but most of all, and most importantly, how you train your staff to handle these rules.

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• User:Rui C

  Trip type: Business

  Clean, confortable & excelent spa facilities

  14 Jan 2019

  Modern, clean, confortable hotel. Staff is very efficient and friendly (not all speak english, although many are fluent in russian). Had the opporthnity to try the restaurant formdinner - service was fast , efficient and friendly. Food was very tasty, fresh ingredients and plenty of options. Menus are available in different languages.The spa facilities are huge and excellent - several diferent pools for adults and kids, indoor and outdoor, jacuzzi, sauna, sauna bar... with plenty of saina methods and locations - the best i have seen. Staff is very helpfull but in the pool area they didnot speak english at all. Only minus i notice on my entire stay is that there are no sleepers available on the room... therefore you cannot walk to pool area already dressed to swim.Plus: free parking area, fast speed internet connection and good quality breakfast. All major credit cards accepted. HEIDESPA, Geschäftsführer at Heide Spa Hotel & Resort, responded to this review Dear Guest We thank you for your nice evaluation and your hint. The opinion of our guests is the most important basis for us to improve our service. We are looking forward to your next visit. With kind regards from Bad Düben.Ole Hartjenexecutive Director

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