Penismar I

Recent Reviews: 126

• User:gwl745

  Trip type: Couples

  Not Up To Marriott’s Standards

  24 Apr 2026

  I have been traveling with Marriott brands for over 50 years. Sad to say this hotel does not live up to Marriott standards. Wanted to check in two hours early, but was advised there would be a $35 early check in fee . . . Really! There was also a $200 incidental fee that would be returned within 30 days. Our room was outdated, especially the bathroom. The bed was not particularly comfortable, unlike other Marriott’s. This hotel is a one and done! Trailborn Highlands Team, Other at Trailborn Highlands, responded to this review Thank you for your feedback, and especially for your many years of loyalty to Marriott brands. We truly respect and appreciate that.I’m sorry to hear that your stay did not meet the expectations you’ve built over time. I’d like to provide a bit of clarity around a couple of points you mentioned. We do offer early check-in when availability allows, and there is a $35 fee associated with that option. Additionally, incidental holds are standard, and while they can show as pending longer depending on the bank, they are typically released within 3–5 business days.That said, policies aside, I completely understand how these items paired with an outdated room and a less than comfortable bed would leave a disappointing impression. That’s not the experience we want for any guest, especially someone with your level of travel history.Your feedback has been shared with our team as we continue to improve both our accommodations and overall guest experience. While I regret that this stay fell short, I do appreciate you taking the time to share your thoughts.

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• User:nancy z

  Trip type: Couples

  Proceed with caution

  20 Apr 2026

  I would suggest proceeding with caution. We were advised upon check-in that a $200 fee would be attached to our credit card to ensure if any additional charges to the room were incurred. Staff assured us that upon departure within 3 to 5 days the $200 would be credited back to our credit card. There were no additional charges to our room. It has been two weeks and I have placed two phone calls and two email communications to this organization and they have failed to refund our $200. Upon one of the phone conversations with the supervisor of the front desk seemed a bit sketchy. They have assured me that they submitted this to the credit card company. Our credit card company has denied seeing any such transaction. They were very quick to charge us an additional $35 for arriving 90 minutes early. We did not squabble about that. Please know that the marketing for this hotel makes it look more luxurious than it actually is. It is nice enough. The bathroom in our room was in dire need of an upgrade. There was mold in the grout in the avocado green tile in the shower. The greatest benefit is that they allow pets.

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• User:debCola

  Trip type: Couples

  We would stay again

  11 Apr 2026

  Comfortable and clean rooms, nice decor. Close to downtown and shopping, restaurants. They had coffee and tea in the room- no breakfast. Trailborn Highlands Team, Other at Trailborn Highlands, responded to this review Thank you for your review! We’re so glad you enjoyed the comfortable, clean rooms and our décor, as well as the convenient location near downtown. It’s great to hear the in-room coffee and tea added to your stay. We appreciate your note about breakfast and will keep that in mind as we continue to evolve the guest experience. Hope to welcome you back again soon!

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• User:Ray N

  Trip type: Family

  Great stay.

  10 Apr 2026

  Trailbond , highland, NC . The best place in NC Trailborn Highlands Team, Other at Trailborn Highlands, responded to this review Thank you for the 5/5 rating! We’re so glad you had a great stay and truly appreciate you taking the time to share it. We hope to welcome you back again soon!

• User:Guide48815655569

  Trip type:

  My new favorite retreat

  03 Apr 2026

  Trailborn Highlands was such a surprise - I had an epiphany on day two of how blown away I was by everything. I went alone without much of a plan, but every staff member was able to point me in the right direction for local attractions and good hang spots. The Nordic spa was a big surprise, I wasn't expecting all of the small amenities provided and how they'd enhance the experience. I forgot to try the sugar scrub but those scented towels and the tea won me over. Don't skip the chilled towels! I ate at the Highlands Supper Club restaurant on night one, and went back for drinks the second. I was recommended the char grilled oysters and venison over grits - both wonderful, holy crap. The cocktail menu really made it difficult to stay responsible.I was lured in with a complimentary wine that they apparently give out daily, and then I couldn't leave until I sampled most of the cocktail menu.Shout outs to Jade, Bull, Stanley, Jen, and Aaron for all the effort they put into making me and all the new friends I made feel so welcome, and for putting up with all of my questions and stories for way too long. Trailborn Highlands Team, Other at Trailborn Highlands, responded to this review Wow—this absolutely made our day. Thank you for such a thoughtful and detailed review.We love hearing that your stay turned into such a memorable experience, especially coming in solo and leaving with great recommendations (and new friends!). It’s exactly the kind of stay we hope to create, a little unexpected, and full of those “wow” moments along the way.The Nordic Spa is definitely a special part of the experience, and we’re so glad you got to enjoy all the little touches (we’ll have that sugar scrub waiting for you next time!). And it sounds like you made the most of Highlands Supper Club—those oysters and venison are hard to beat, and we won’t blame you one bit for working your way through the cocktail menu.I’ll be sure to pass along your kind words to Jade, Bull, Stanley, Jen, and Aaron. They’ll be thrilled to know they made such an impact.We’d love to welcome you back anytime for round two.

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