Citymar Mediterraneo

Recent Reviews: 196

• User:Sierra1000Sierra

  Trip type: Couples

  Clean and well maintained

  18 Apr 2026

  Great location, about 6, 7 min walk to a metro station, small boutique hotel that have all you need for a stay, staff were very helpful, room that i stayed was very clean and facing the street. Overall i had a very good experience

• User:jatitadc

  Trip type: Solo travel

  Hidden gem!

  20 Jan 2025

  Excellent location. Within 30 minutes from the major museums, Atocha, Gran Via. On major metro and bus routes. Safe. Clean. Staff friendly and speaks English. Very happy with my stay and will return when I visit Madrid again. Perfect location for high end shoppers (Cartier, miu miu etc ).

• User:Pablo R

  Trip type: Couples

  AC did not work. Horrible customer service.

  25 Jul 2024

  Had a terrible experience. Reserved the hotel for two nights and left on the second day to book a different hotel because of A/C not working. This represented additional inconveniences due to lost hours of sleep and additional transportation costs to a new hotel. What’s most disappointing is that management (in this opportunity, represented by Pedro) provided no real solution, and if they can’t find a solution, I would expect a reimbursement, which was never offered, not even a discount or recognition of my additional expenses due to their failure of delivery of a basic feature of their product, air conditioning. The worst part is I only asked to be reimbursed for 50% of the first night I stayed (50 euros), understanding that I did utilize the room (for less than 10 hours and trying to be fair. They denied my request, letting me know they value 50 euros more than a customer’s satisfaction. Pedro was disrespectful and didn’t want to recognize the issue even though two of the hotel employees recognized the AC wasn’t working. He basically invited me to leave and go look for another hotel. I had to ask him to come up to my room and see for himself that the A/C was not working, after he was trying to blame me and arguing the AC wasn’t enough just for me. Through Pedro, this Hotel transmits their lack of care about customer satisfaction.In case it’s useful to someone else, and to show my intent of really trying to be amenable and collaborate with staff, I briefly visited rooms in the first, third and fourth floor in order to find one single room with a decent AC. Clearly, the AC capacity wasn’t properly calculated, or was not maintained throughout the whole building.

  Read more

• User:Gustavo C

  Trip type: Couples

  Highly overpriced for what it offers

  21 Oct 2023

  We spent there a weekend, payed more than 700$ for 2 nights, with no breakfast, the room was very small, the room temperature control was not working properly, we had to sleep with open windows and still it felt way too warm. Good location, good level of cleanliness.

• User:Ann C

  Trip type: Couples

  Great Location

  06 Jun 2023

  Booked a night here purely to be close to the Santiago Bernabau stadium which was a good half hour walk slightly up hill. Was upgraded to a suite which was nice . Didn’t use the facilities as it was a one night stay . But a very clean and spacious hotel with friendly staff .