Aluasun Lago Rojo

Recent Reviews: 1797

• User:AlanCHarper

  Trip type: Couples

  Great hotel including nice little gym.

  28 May 2026

  We had been to this hotel two years ago, and even then, we noticed that they were painting and working on it. This year, we can see that they have certainly been working on it, and it looks lovely.The bar area, the dining room and the reception areas have all been modernised,The number one benefit of this hotel (as others have pointed out) is the back door leading straight onto the promenade within a handful of steps.A few things you might miss on the website/tour spec but could be important include a nice little co-working-style bench with desk-height sockets (mains and USB) and stools. There was also a small gym with TechnoGym equipment, including a treadmill, a bike and a free weights bench with weights up to 14kg. There was also a piece of multi-kit that could be configured to work as 10 different exercise machines, which went up to 90kg.During my stay, I also partook in two of the hotel’s 09:45 outdoor exercise classes - My class was a stretch class and was thoroughly enjoyable and great for beginners ( I did notice they also had Yoga classes on other days). We had a bed and breakfast, and the choice and quality were excellent.We noticed that at busy times (which can happen), they introduced a queue system at the door to ensure fairness in who gets the next free table.We had a Junior suite - All very nice, with really hot and powerful water in the bathroom. The room was clean and tidy throughout, thanks to the housekeeping staff, who were all very friendly when we passed them in the corridor.I’m going to include the following not as a complaint, but more as what we experienced that might be important to others visiting this hotel.The hotel safe was sufficient to hold important bits and pieces, but only big enough to fit an iPad mini, not a full-size iPad and certainly not a laptop ( photograph beside a UK size 7 shoe for comparison). The safe (which was charged at 3 € per day) was opened with a physical key (not a key to activate it, but an actual key to open and close it), which we were presumably supposed to take with us when leaving the hotel for the day/night.As a couple, we have two iPhones, two iPads, and a smartwatch.There was one accessible power socket.If you unplug the lamp, unplug the TV, and don’t mind using the mains socket in the bathroom ( Spanish Health and Safety doesn’t seem to exist), then you have three more.We did find a socket behind the bed (literally behind the bed), but there were none at the bedside cabinet or even at the little table with the chair.We worked around this by timing our charges. This was helped by the fact that the sockets didn’t automatically go off when left in the room.Is it the end of the world when you're on holiday to carry a physical key about, or to be clever when charging devices? No, but if you are dependent on your tech, it could be an issue you don’t expect in 2026.Overall, we will return to this hotel due to its proximity to the beach and the friendliness of the staff, but given the safe and the number of power sockets in 2026, I have to deduct a star rating to be fair to those hotels that don’t have these limitations.

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• User:Laura L

  Trip type:

  Great hotel

  18 May 2026

  Great location.Rooms are bit dated but very clean and spacious.Staff were friendly and helpful.Rooftop bar and poolArea were great Director AluaSun Lago Rojo, General Manager at AluaSun Lago Rojo, responded to this review Dear Laura, thank you so much for your nice comments about our hotel the staff and location! we hope to welcome you back soon.Kind regards

• User:Harris6663

  Trip type: Couples

  4th Visit and definitely the last.

  17 May 2026

  This is a hotel we can normally rely upon but this time, something just wasn’t right. 1. StaffBar staff – Laura, Jonathan, Adrian & Estefania deserve massive credit for the hard work they get through. Victoria too on the rooftop bar, she wasn’t to everyone’s taste, but she does things in her way and in her time.Dining room staff – Again, a lot of hard-working folks who continue to smile throughout their day, except Pedro, he looks like he’s lost a tenner and found a fiver, never seen that lad smile, never.Cleaning staff they do a thorough enough job. I don’t need my room cleaned everyday though but I do need fresh towels as there are no windows or ventilation in the bathrooms and the towels stay damp. 2. Bar & EntertainmentRefurbished since our last visit, it does look better than it did before and there is more seating. Drinks prices are reasonable but as always, you can find cheaper outside. £4.50 for a pint isn’t too bad in a hotel these days.Entertainment – I think this left a lot to be desired. The plinky-plonky keyboard player (twice a week for our punishment) is absolutely dreadful, even the bar staff feel embarrassed for the guests. Seriously, if I hear “Spanish Eyes” ever again it will be too soon.Couple of dodgy singers and the flamenco is purely for the tourists. The sax player and his female singer were probably the most talented and watchable of them all. However, its far too loud, can’t hold a conversation with the person next to you. 3.Sunbeds!!!!There is a notice in every room that says sunbeds are not to be reserved. There is a notice by the roof top pool, sunbeds are not to be reserved. In 2 weeks, 2 weeks! We had 2 beds for 3 hours!!I would just like to say a massive thank you to all the selfish folk who queue up for the rooftop pool opening at 9am and throw their towels onto the beds and then disappear for hours on end and eventually return at 3pm in the afternoon. I watched it once and it was so comical it was like a scene from Benny Hill. There are not enough sunbeds for the number of guests. That’s easy to see. There are a further 12 sunbeds next to the downstairs garden pool, but these only get the sun in the afternoons. However, there are 3 huge Bali beds (on offer for 40 euros per day!! (although that does include 1 drink from the bar) that were never in use. If you remove these beds that are making you zero money you will be able to get at least another 12 sun loungers in their place. You have a possibility there of 12 extra drinks from the bar and even 12 lunches, every day. It’s a financial no brainer!!You have replaced sun loungers with tables and chairs to the left of the stairs before you go up to the pool, again, you can squeeze another 8 loungers in that space. So far, I make that 20 extra sun loungers you can get in, that’s 20 less guests giving you earache about the lack of sun loungers. Have a think!Here’s the Biggy though:4. NoiseThe dated rooms are desperate for an upgrade, which I’m sure Hyatt are in the throes of addressing. When they do, I would suggest some form of wall insulation, door insulation and better windows because noise comes at you from every single angle.We could hear the next-door neighbours passing wind!, carrying out their ablutions and shall we just say, “night-time activities”. From about 7:45 each morning the cleaners would be in the corridors shouting at each other from the top of the hall to the bottom, totally unacceptable. I appreciate they have to do a job but there really is no need to be shouting and screaming at that time of day.Outside noise. It matters not whether you are at the front of the hotel (main road, bin emptying, and reasonable amount of traffic, or the rear of the hotel – deliveries, huge footfall of folk coming and going, day and night, not to mention the two supermarket lock ups constantly being opened and closed and fork lifts loading goods all day, I don’t think we got a minutes peace when we were in our rooms. Dining room noise, now this is horrendous. I’ve no idea whose idea it was for those types of acoustics, but you can clearly hear people’s morning conversations, and they are sitting miles away. The drop of a knife reverberates like a constant tolling bell; the crashing of plates sounds like your local weekly refuse collection of recycling items. It is truly awful.5. FoodWe were half board; we always have been and have always enjoyed the food.Breakfast we gave up on in the end, stone cold all of it. We went down at 7.30 one morning as the doors swung open, nope, stone cold. You can ask for eggs/omelettes etc to be cooked and they are warmer, but you don’t want the same thing every day.Evening meal – Now this is where I’m confused. You can manage to keep the food piping hot all evening and it’s in the same place and the breakfast items!! Can’t work it out. Please explain to me!!The food is hit and miss, you might find something, you might have to eat salad. Some really strange combinations are both evening meal and breakfast including (green beans, carrots and peas and chips for breakfast!). Lots of stews on an evening and things in very salty gravy.The labelling of the food can be confusing as it does not correspond with the item beneath it, if it exists at all. The food placed between the main courses and the salad was never labelled and most of the salad items again did not correlate with the item of food underneath. Some of the crockery and cutlery was not cleaned properly. On several occasions we had picked up plates and had to place then elsewhere as they were unclean with food stains, grit on the bottom of the plates.Be prepared to queue at the busiest times of the day and that includes breakfast. 6. Other thingsa. Charging for safe key.52 euros (of which 10 has to be in cash) for the rental of a safe key is astonishing. I have no issue with the 10-euro deposit for the key, but 42 euros is out of order.b. Wi-FiBlows hot and cold regardless of location within the hotel. It seems to be less reliable around 8am-9am (guess when most folk are waking up) and again from about 5pm – 6.30pm. Signal needs strengthening.c. Sockets in the roomNot enough, we had to unplug the TV to utilise that socket and one is situated close to the floor by the steps down to the sitting area. No idea what that is about.d. Clothes hangers6 hangers are not enough; we had to ask for more from the cleaning staff. They just pulled them from an empty room so someone would have had even less.e. BalconiesVery small, 2 chairs, one small table and if you are at the side or the rear of the hotel all face residential apartments which you can see right into and vice-versa.7. ChildrenThis is advertised as an over 16’s only hotel. There were 3 occasions where we witnessed a young girl in the hotel public areas. A further incident of a baby in a buggy sitting with its parents outside the main bar. This is an adult only hotel. That said, if you can’t enforce a no reservation sunbed rule there’s not much hope of much else!There are much nicer hotels on the front, Pez Espada being one of them. If you can put up with the rugrats then this is a better option. I can really only give it two stars, one for the location to the shopping street/beach/promenade and another for the staff members I’ve mentioned above. Director AluaSun Lago Rojo, General Manager at AluaSun Lago Rojo, responded to this review Dear Harris,“Thank you for your detailed feedback. We truly appreciate your comments, as they help us improve. We’re glad you highlighted our hardworking staff, and we sincerely apologize for the issues you experienced during your stay. Please be assured that your concerns have been noted and will be reviewed with the relevant teams. We hope to have the opportunity to welcome you again and provide a much better experience.”Kind regards, AluaSun Lago Rojo Team

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• User:101christinel

  Trip type:

  Fab central hotel

  15 May 2026

  Excellent location just off beach front in centre if carrihuela Food fantastic Lovely roof top pool and sunbathing area although difficult to get beds Would stay again Director AluaSun Lago Rojo, General Manager at AluaSun Lago Rojo, responded to this review Dear Christine, thank you for taking the time to send us your comment about your recent stay with us! we are glad to hear that you enjoyed your stay with us, we hope to welcome you back any time soon.Kind regards, AluaSun Lago Rojo Team

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• User:Grin G

  Trip type: Couples

  Location - A blessing & a curse.

  04 May 2026

  It's all about the location which, as well as being a bonus, can also be a hindrance depending on your room.Room (305)I can honestly say that I've never stayed in a room where noise was such an issue. Unacceptably bad, really. Old, single glazed windows. Don't have curtains open as you're opposite (about 10 yards away) some apartments that look directly in. All the noise from the street below echoes up like the people were walking past your window. On top of that, 305 is right above the lobby bar so you get to listen to that until it finishes, every night.Glass balcony balustrade didn't do my vertigo much good, either. Couldn't open door in the bedroom to balcony. We assume you should be able to as there was a table and chairs. Odd that you would have 2x tables, 4x chairs in a 'suite' with one double bed.The room itself was, at best, a 'quirky' layout. Nowhere in bedroom to hang clothes. You had to go up 3 steps towards main door for wardrobe and bathroom. Actually quite slippy/dangerous when out of shower.Shower was a decent pressure although, important point, would suddenly change to skin-peelingly high temperature without warning. Air-con worked well, so that was up to scratch.Note to maintenance, get the door between bedroom & lounge sorted - it needs completely re-hanging or shaving down, made a hell of a din trying to open/close it.Breakfast was good although, that said, no better/worse than you'd get at hundreds of other hotels around the UK or Europe. Plan on a decent wait if you want eggs other than scrambled.Entertainment - didn't actually go to watch it but heard it every night ! No comment.Pool - there's a very good reason you don't see many photos of people in the pool. Cold shock isn't what you plan for on holiday.Location - yep a blessing and (depending on your room) a curse. Great for getting out to the front and lots of great bars, food and the lovely promenade.OverallWife & I were of the opinion we got the room we did as we were only on a 3 night break "Stick them in there" kind of vibe. Put up with it for 3 nights, not to make a fuss, but 100% would have asked for a change had it been any longer.Would we stay here again? No, highly unlikely. If they put as much effort into the rooms as they clearly have in the reception / lobby - which is all very nice - then it might be a different story. One of the most basic functions of a hotel is for a restful, relaxing stay away from home. Restful? Room 305? No chance. Director AluaSun Lago Rojo, General Manager at AluaSun Lago Rojo, responded to this review Dear GrinG870,We’re very sorry to hear that your stay did not meet expectations, particularly regarding noise and room layout. Your comments have been shared with our management and maintenance teams for review and improvement. We appreciate you highlighting both the positives and areas of concern, and we regret that your experience was affected.Please be assured that your feedback is extremely valuable to us, and we will use it to improve both our facilities and guest experience. We understand your disappointment and sincerely apologize that your stay fell short. Kind regardsTeam Alua Sun Lago Rojo

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