Castillo De Santa Clara

Recent Reviews: 218

• User:Carrie C

  Trip type: Couples

  Needs some serious alterations.

  24 May 2025

  Having just come home from a week's stay at the hotel Cassandra I thought it was best to write a recent honest review seen as their isn't one since 8 years ago by the looks of reading other reviews of the place. The hotel has probably seen better days over the years but certainly not now. It's very tired and run down. The decor is just something else, really needs to be seen to be believed. Their is minimal cleanliness, the housekeeping just did not happen. No fresh towels, no replenished toilet rolls in the room, no swept floors so were constantly walking dirty feet everywhere. Air conditioning in the room was not working. TVs in the rooms are pointless their is no english channels only sky news, so unless you speak spanish, or german dont bother paying a 15 euro deposit for the TV remote. Showering was virtually impossible due to either freezing cold water or boiling hot, no amount of adjustment could rectify this so was regularly scolded. The beds are very uncomfortable with rock hard mattress on them, if you suffer with your back these will do you no favors, dont plan on getting a good nights sleep, put it that way.Security of the room wasn't very good, the door did not lock properly from the inside, when we asked what was wrong we were just told to wiggle the key to get it to work and hope for the best!!!!!! Not ideal. Our room had a balcony that looked directly onto other buildings at the back. The balcony rail was very rickety and felt very unsturdy to the point where I was scared to even hold onto, touch it or even lean on it. Very unsafe. When viewing the photos of this hotel it all looks very nice. To say it's misleading is an understatement. The pictures of the pool make it look like it's paradise, don't be fooled. The pool area is on looked on all 4 sides by other hotels which are extremely close so these do not allow the pool area to get any sun onto it at all, their were minimal amount of sun loungers all of which are in the shade making it not an option to have a lazy pool day soaking up the sun to be able to do this you need to go to the beach.During our stay we had breakfast included. Absolutely shocking is the words I am going to use to describe the food on offer. Very poor standard. If your a lover of toast on a morning with your coffee that's your best option, steer clear of the butter though it tasted like it had gone off at the beginning of the year!!! At least it was a nice coffee from the machine but then again it takes alot to fluff that one up really. The hotel bar and cafe was never open, never anyone in their serving not made to look open to even tempt you to want to go in, no lights ever on. It literally was just a room. All in all the hotel in my eyes needs some work doing to improve the over all stay and experience for it's guests.

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• User:Rachel B

  Trip type: Family

  Ok

  29 Aug 2017

  I stayed at this Hotel from the 1st to the 8th of Aug 2017 I was a bit wearry as iv read reviews and don't seem good but you no what they say u get what you pay for if u want a 5* hotel u pay over the hills for it we got there at 2 in the morning so quite in there man in reception ok took our holiday tax and gave us our room key 5th floor we was on side of Hotel facing people flats you are that close u can see right in there and when I mean right in I mean right in so if u have teenage girls with u u now what I mean room was nice bright clean we did have 4 beds so not to much room to move in but enough for us mades come everyday to c if u want room cleaning and clean towels dining hall is on lower level food eat able but the same every time chips pasta not much to choose from so I would say don't go all inclusive eat out there is lots of place to eat out at even next to the hotel pool open from 10.30 to 6.30 pool bar open only till the bar opened at 7 nice man at the pool bar all ways cleaning around pool ok but a bit to small when it's packet you can not swim in there as u have loads of inflatable in there but all ways a sun bed to chill on bar staff nice in bar we sat out side the front in the table meet some lovely people over there when u go out go to the water park it's great 5 min walk from hotel but u do need to cross a main road to get there if u go in main season get your tickets be4 hand as there is very long waiting time to get in park all so when u go bk beach there is a exquisite place as u go on main brag hire a bike of them with 4 seat go up the coast on them to palm its great u c some right sites on them pleanly of shops and beach activists as well the only bad thing about this hotel was the lift keep bra king down up to 10 times in a day so when u are in 5 th floor the stairs kill ya but on the plush side we did find a secret life that we used but great holiday I had just remembered u get what u pay 4

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• User:J4131VAdaveh

  Trip type: Couples

  Good for slimmers

  28 Sept 2016

  Just got back off holiday sept/2017.if your slimming it would be great ,because you wouldn't eat a lot whilst you where there.every meal was cold and unappetizing.?didn't cater for kids .rooms basic but clean.pool very small and dirty.only good point was the staff who where very helpful apart from one certain 1.drinks choice not grest with no entertainment.

• User:Owen8324

  Trip type: Family

  Excellent for the price

  01 Sept 2016

  Spent 7 nights at the Cassandra and all I can say is a lovely hotel in a lovely setting .Yes it needs updating and abit of tlc but the food and staff were fantastic and helpful throughout .The pool is a nice size and the barman excellent .Well done to the Cassandra . Thanks for a nice holiday . I'm sure the hotel will get better and better and hope the reviews will Aswell

• User:daleirvine10

  Trip type: Family

  Great Hotel despite the poor reviews

  26 Aug 2016

  Myself and my brother were a little hesitant at visiting this hotel after reading the poor reviews; however since arrival on Wednesday we have yet to see any of the poor reviews actually make any sense. The staff have been very helpful, rooms have been cleaned everyday, all the holiday makers having a great time out at the pool including children. The hotel is well worth the money and will definitely look at staying here again if we return.

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