Flatotel

Recent Reviews: 840

• User:Niamh M

  Trip type: Couples

  Good budget option

  17 May 2026

  This hotel was a good, cheap and basic option for travelling in Benalmadena. The room was a good size, and was clean. We had a great view from our balcony despite only being a partial sea view which was lovely. The room did lack basic amenities, only having hand wash available, and no English tv channels, tea/coffee and water. The beds were comfy and the addition of electric shutters made the room really dark in the bright mornings which was good. However the sound proofing in the hotel was minimal, and there was a very loud school staying in the hotel who were running around until the early hours of the morning, making it difficult to sleep, could also hear the phone conversations of the room next door. The staff were pleasant and friendly. Beware that check in at this hotel was not until 5pm which was very late, and we arrived at around 2pm, were told they would call us when the room was ready but we never received this call. Overall, this was a good option for a budget stay in benalmadena, but is quite far from benalmadena centre. ICM Flatotel, General Manager at First Flatotel International, responded to this review Dear Niamh Mccartan,Thank you for taking the time to share your thoughts regarding your recent stay with us at First Flatotel International. We are pleased to hear that you found our hotel to be a good budget option and appreciated the cleanliness and size of your room, as well as the pleasant view from your balcony. It is unfortunate to learn that noise from other guests disrupted your stay. We understand that a peaceful environment is essential for a restful night, but we do have a private security service and 24hours Reception to call if you have any issue. Your comments will certainly help us refine our processes moving forward.Thank you for recognizing our staff's friendliness, and we hope to welcome you back in the future.Regards,ICMFlatotel

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• User:Derek O

  Trip type: Couples

  Unforgettable experience

  23 Nov 2025

  If your thinking of booking this hotel, I would extremely advise against it. Myself and my wife (in our 70s) recently stayed at this hotel and experienced a very violent incident in the room next to us. There was screaming, shouting, door banging and furniture smashing against the walls all night. This was ongoing until the early hours in the morning for 2 nights in a row. We could not sleep at all and we ended up having to leave the hotel on the second night at 2am as we feared for our safety. We contacted reception on the first night and were told there was no management or security available to sort out the problem so we had to listen to this carry on all through the night. On the second night when it happened again and still no one available to sort the problem we had no choice but to leave the unsafe envoirnment. When we arrived home we were so still so upset and angry over the incident that we decided to contact the hotel again to advise them of how we felt and our disappointment in how they dealt with the situation. The response from the hotel was extremely unprofessional as they said the direct responsibility was with the guests in question and not with the hotel. We were told the next step for them would have been to call the police but blamed us for leaving at 2am in the morning as the reason for them not getting the police involved. The reason we left was becasue we felt unsafe and there was no one there to help us. We have stayed at this hotel a number of times before and always had a pleasent experience so we are very disappointed with what happened this time round. Direccion Flatotel, General Manager at First Flatotel International, responded to this review Dear Guests,First of all, thank you for having chosen our hotel several times in the past. We are truly sorry that your most recent stay did not live up to your previous experiences,as you mention, you had always enjoyed pleasant visits before.Allow me to clarify a few important points:Security and staff presence:Our hotel has 24-hour front desk staff and established procedures to deal with noise complaints or inappropriate behaviour. It is not accurate to say that “there was no management or security available to sort out the problem”;What we can do, and always do, is intervene as soon as we are informed of extreme noise or a conflict, following our established procedures (warning calls, formal notices and, if necessary, calling the police).There is always staff on duty and a protocol in place for this kind of situation.Leaving the hotel at 2:00 a.m. and calling the police:We understand that, as you felt unsafe, you decided to leave the hotel during the night. However, doing so immediately does make it more difficult for us to move to the next level of action (involving the police, filing a formal report, offering you a room move, etc.), because once you have left the property, our staff no longer has you on site to follow the full protocol. This does not mean that we “don’t care”; it simply means that, once you leave without informing us that you are checking out due to the incident, our ability to handle your specific case becomes limited.Hotel’s responsibility vs. responsibility of the guests involved:What we tried to explain is that the direct responsibility for any violent or antisocial behaviour always lies with the people who commit it, not with the hotel. Our role is to intervene as far as the law allows and, if necessary, contact the police. This does not mean that we are not concerned about your safety.We are aware that you had always enjoyed pleasant stays with us in the past, and that is precisely why it saddens us that this isolated situation leads you to “strongly advise” against booking our hotel. This was an exceptional incident caused by the behaviour of specific guests, not a usual occurrence nor a structural safety issue in the establishment.We hope that, in the future, you might reconsider and give us another opportunity to provide you with the calm, worry-free stay you had experienced on previous visits.Regards,ICMFlatotel

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• User:crichton t

  Trip type: Couples

  Bad bad hotel

  05 Oct 2025

  My son and friend booked this hotel for 4 days half board , on arrival for evening meal they where told he was to sit in area for half board and was handed a spoon and knife for his table with no cutlery or crockery , which made them both feel belittled and demeaning , he described the food as terrible with no labels to say what anything was and he had to settle for spring roll and chips, they where not edible they where to hard , there was no drinks at all not even water provided you had to pay but there was also no drink glasses provided , he then went to vending machine to get a juice and they took it off him and told him it had to be bought in restaurant and he would get it back when he left , they both felt terrible about this and felt that they where looked upon as guests that where asking for something for nothing , surely you should be provided with a drink of water or juice with your evening meal , the staff at this hotel are very rude and money oriented , not at all helpful , obviously they won’t return to this hotel and will definitely.write a complaint to on the beach , no one should feel belittled or have an experience like that on holiday terrible terrible experience Direccion Flatotel, General Manager at First Flatotel International, responded to this review Dear Guest,We regret that your experience did not meet your expectations, although we feel it is important to clarify several points in your review:Restaurant service: our hotel offers half board in BUFFET format, as clearly stated at the time of booking. In a buffet, guests help themselves at the designated area, where plates, cutlery and all necessary tableware are provided – exactly as in any buffet restaurant worldwide. It is the guest’s responsibility to collect their tableware from the buffet, therefore the claim that crockery or cutlery were withheld is simply not accurate.Variety and quality of food: our buffet provides a wide selection of dishes every day, all duly labelled. Choosing to eat only a limited selection was a personal decision, not a restriction of the service.Drinks in half board: as indicated in all booking conditions, drinks are not included in the half board package and must be paid for separately. This is a standard and well-established practice in the vast majority of hotels of a similar category.External drinks: bringing drinks purchased outside the restaurant service is not permitted, as the restaurant itself provides a full range of refreshments, juices and bottled water for guests. Our staff acted correctly in enforcing this rule, which ensures the same service conditions for all guests.Staff conduct: we strongly reject the suggestion that our team is rude or unhelpful. Professionalism and friendliness are among the most highly rated aspects of our service, as confirmed by the majority of our guests.In conclusion, your review does not accurately reflect the quality of our services or the overall guest experience, which is generally very positive regarding both our buffet and the attention of our staff.ICMFlatotel

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• User:Michael D

  Trip type: Family

  Positive

  17 Sept 2025

  We recently stayed in this hotel and were very satisfied the apartment was clean and cleaning staff went around regularly very family friendly and the staff were extremely helpful there’s an adequately stocked shop and a pool bar that does good food reception staff very helpful vending machines were great aswell overall very positive experience thank you Flatotel ❤️

• User:Frontline A

  Trip type: Family

  Terrible experience with stuff and room

  15 Sept 2025

  If I can give ZERO I would the 1 star is for the osean view. We had a terrible experience with this poor hotel. The management is absolutely not professional nor have any interest to help guest. Money oriented peopleOur shower was BLOCKED see photos and the we didn’t had internet on the 4th floor. All day so if you work from home avoid this place at all cost ! They just blaiming each other and pointing fingers to othersThe pillows are so skinny you ll break your neck ! When address all this issues they staring “ you never said that “ so record all and keep your record with photos and videos like we did ! I am definitely filing a complaint ! The stuff are not professional and do not take any notes. Specially Tony in the reception totally waist of money avoid at all cost

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