H Juan Vivienda Turistica

Recent Reviews: 234

• User:James R

  Trip type: Friends getaway

  Visit with friends

  19 Oct 2024

  convenient location to where I'm going to visit my friends and relatives. Stayed few nights and did not encounter any issue. Breakfast was just fine, enough to start your day. Nearby store and restaurant available. Rooms are clean and good ESA GM, Agency / Consultant at Extended Stay America - Oakland - Emeryville, responded to this review Dear jamesrO4578MM, Thank you for your wonderful feedback! We are thrilled to learn that you found Extended Stay America to meet your expectations. It's fantastic to know that our location was best suited for you to see your friends and relatives. Your compliments on the clean room and grab-and-go breakfast choices are joyfully shared with the team. We truly appreciate your kind words and look forward to welcoming you back for another great stay!Sincerely,Hotel Management

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• User:tia489

  Trip type: Family

  Horrible HOTEL stay away from this hotel

  14 Aug 2024

  I booked a room for only 1 night in this hotel with check in at 15 August and check out 16 August with BOOKING. When we went there the receptionist her name start with T , she said that if we booked with Expedia or booking or another website like that OUR RESERVATION WOULDN’T BE VALID AND SHE SAID THAT IN THAT CASE THE HOTEL WOULD BE FULL, other ways if we booked at the front desk they can you give us a room.When we ask for explanation,she said that she didn’t give a fu** because it wasn’t her problem. Then when we asked her name she raised her middle finger and throws her badge name and said “ take my motherfu**** badge”, then she started crying . After that she get out from the front desk and she threatened us. There were a lot of people that kept her calm and the block her to attack us (?). There was a camera that recorded everything. I hope that with this review, the HOTEL manager can take Serious measures for that girl , because she was crazy and her behaviour was unacceptable and Inappropriate ESA GM, Agency / Consultant at Extended Stay America - Oakland - Emeryville, responded to this review Dear Guest,Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

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• User:viaggiocolore

  Trip type: Family

  NEVER NEVER NEVER NEVER STAY IN THIS HOTEL...NEVER

  14 Aug 2024

  Abbiamo prenotato con Booking una camera per 4 persone, regolarmente confermata tramite mail e pagata.Al nostro arrivo, dopo un attesa di 10 minuti, ci viene detto che se avessimo già prenotato con Booking, Expedia o altri servizi di terze parti online, la nostra prenotazione NON era valida e l'albergo era da considerarsi fully booked. Alle nostre rimostranze la signora presente alla reception ha inveito contro di noi e alla richiesta di fornirci il suo nome ci ha insultato alzando il dito medio e gridandoci : " Do You really want my f****** name? F*** you !"Professionalità : 0 (zero)Un consiglio: togliete il Vostro nominativo da Booking (fra l'altro già da me informato del vostro terribile servizio) e scegliete meglio il personale che lavora da voi !!!MAI PIU' CON VOI - MAIWe booked a room for 4 people with Booking, duly confirmed by email and paid for.Upon our arrival, after a 10 minute wait, we were told that if we had already booked with Booking, Expedia or other third-party online services, our reservation was NOT valid and the hotel was (for us) fully booked. Upon our complaints, the lady at the reception railed against us and when asked to give us her name she insulted us by raising her middle finger and shouting: "Do You really want my f****** name? F*** you!"Professionalism: 0A personal advice: remove your name from Booking (among other things, I have already informed them of your terrible service) and choose the staff who work for you better!!!NEVER NEVER WITH YOU AGAIN ESA GM, Agency / Consultant at Extended Stay America - Oakland - Emeryville, responded to this review Dear Guest,Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

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• User:Marvin V

  Trip type: Business

  would stay here again 100%

  16 Jun 2024

  Check in process was easy, room was very specious and clean. Very accessible to everything. Would definitely stay here again,its hard to find a convenient spot that is affordable, in a convenient location, and with friendly staff. I have had extended stay experiences before, and this was the best. ESA GM, Agency / Consultant at Extended Stay America - Oakland - Emeryville, responded to this review Dear 172marvinv, Thank you for your glowing review of Extended Stay America. We’re thrilled to hear that you found our accommodations clean and conveniently located. It’s great to know our team’s friendliness made your visit even better. We look forward to hosting you again soon for another excellent stay.Sincerely,Hotel Management

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• User:ashleymahri

  Trip type: Solo travel

  Save your money and don’t stay here.

  21 Feb 2024

  Save your money. Don't stay here. I've stayed in my fair share of dirty hotels and can manage for the most part but when you see cockroaches, that's where I draw the line. When I first got to the floor my room was on, it already smelled of smoke even though I requested a non-smoking room. When I went into the bathroom, the sink and bathrooms had hairs in it as if it was never cleaned. Right when I was going to take a shower, I saw something on the wall and thought it was just a moth, but turns out to be a large cockroach. I immediately packed up my stuff and went downstairs to check out. I think this hotel is short staffed. When I checked in, Lydia at the front desk was on the phone but pretty sure it was a personal call, as I waited a couple moments and watched her hang up on the person. I was still polite and patient. When I went downstairs to tell her of my issue, she was cordial and did my refund as requested. However, it wasn't the full amount that I had paid and I asked to speak to a manager but she told me there was no manager and to call back the next day to figure it out. It wasn't until I pushed back a bit where she called some support number but ended up telling me the same thing and I had to call another number to solve my issue and get my full refund. Management - this roach issue looks like it's been going on for awhile. Don't respond to reviews and say you're addressing it when it's STILL occurring. ESA GM, Agency / Consultant at Extended Stay America - Oakland - Emeryville, responded to this review Dear ashleymahri, Thank you for choosing us and for sharing your comments. We value guest feedback as it helps us improve our services. It is very understandable how the cleanliness and any service concerns detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management

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