Marbella Playa Hotel

Recent Reviews: 1452

• User:wendyaber1983

  Trip type:

  Gets the job done, a good one at that

  02 Dec 2019

  This is a good hotel, and you are paying very good prices, dont expect a 5 start experience when you are not paying for it.The staff do a good job of making things run smoothly, attending to guests needs, and keeping the areas clean. Very big pool with enough sun beds, sea views are amazing, and food is alright.Hotel gets the job done, at a good price, for a summer beach holiday. Senator-Hotels, CM at Marbella Playa Hotel, responded to this review Dear Guest,Thank you for taking the time to leave your magnificent comments referring our hotel to other readers. We really appreciate your kind comments about all our services, as we are constantly improving our services for the maximum comfort for our guests. We were thoroughly pleased to read that your stay was a pleasant one. Your comments fill us with satisfaction, make us proud and bolster our commitment to good service.Your remarkable review of all our staff will surely be appreciated by the entire Marbella Playa team. On behalf of our staff, I sincerely thank you for your kind consideration.We would be delighted to welcome you back to our establishment and please be assured that we remain entirely at your disposal at all times.Attentively yours,CM.

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• User:Helen H

  Trip type: Family

  Could be better!

  01 Nov 2019

  Positives firstGrounds are Undeniably beautiful Swimming pool area lovely and clean (although the outside pool freezing cold out of season! ) I liked it though because you get the whole pool to yourself if your brave enough to go in!!. They do provide indoor pool which is heated outside of season so fair enough and it is very nice.Breakfast amazing you’d be a difficult person to please if you can’t find anything for your taste even Prosecco was available!.Dinner only ok any meat dishes were disappointing chewy however you could always find something to eat.Rooms honestly were not good no tea coffee making Facility mould on bathroom tiles dark and crackedTiles on outside area stains on the throws over the beds.Room keys are absolute joke!!!!! And even when you key stops working and you have to walk back to reception.(bearing in mind my daughter came down with a nasty virus so had to wait outside while we could get access to our room which wasn’t quick to get sorted) toBe meet with no Apology that the key didn’t work it was some how our fault because it had been next to a mobilePhone which of may Deactivated it also this wasn’t a Isolated occurrence happened many times (If you know this why don’t you say when checking in?) Staff on reception rude and Abrupt.Lastly staff at bar not friendly and if anything Spanish is going on you will be served last even when you are clearly first in a queue you will be ignored maybe this isSomething we English have to get used to be as rude as everyone else!!!! Rachida was an absolute credit to this hotel and is everything a hostess should be they areLucky to have her and maybe she should be head of customer service if all staff were trained to her standard you’d get brilliant customer service reviews. This is a honest Review as we made the best of our holiday and just put up with the bad side as we had paid a lot ofMoney to here wasn’t cheap hotel however I’d give the rooms 1* no way near a four Senator-Hotels, CM at Marbella Playa Hotel, responded to this review Dear Guest,First of all, it is a pleasure for us to receive comments from our guests, and we thank you for doing so as it allows us to continually improve on our services and facilities.We are glad to read that your overall experience was a pleasant one, especially regarding our hotel and swimming pool area and breakfast, although we do regret that your expectations were not exceed in all areas.Regarding your inconvenience with the room key, we would like to inform you that I have notified our maintenance supervisor about this issue in order to find out what happened. We truly apologize for all the inconvenience you were caused, as it was of course by no means our intention. Please accept our sincere apologies.We are at the same time surprised by what you mention about our staff; as we hardly ever receive negative comments in his regard. Your comments do not reflect the usual standard of service we strive to give our guests. All our formation is based on the kindliness and being professional to our guests. Please rest assured that your review will be shared with our head of personnel department for information and further revision.We will certainly take your impressions into consideration and we will work to improve on these points so that on the next visit your perception of the product received is entirely satisfactory.We are entirely at your disposal and would be delighted if you gave another opportunity to welcome you to our hotel again or to any of our Senator Hotels & Resorts establishments.Yours faithfully,CM

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• User:K S

  Trip type: Couples

  Great food and clean

  23 Oct 2019

  Disappointed when we got there the bungalows are old and dated and not 4 star. However they are clean and the beds are comfy. After initial disappointment once we got our bearings we were really pleased with the hotel itself. Food was spot on, drinks great (we went all inclusive), pools clean, great location to beach a with some nice bars just a short stroll along the beach. Plenty to do for the kids (we went as a couple) If you are going to go pay extra for an upgrade and stay in the hotel and not in the bungalows. We had no outside space to sit outside our bungalow and as referred to above you’ll be disappointed as not as advertised as very 1980’s decor and dark. Coffee amazing and resorts spotless with amazing grounds. Mixed clientele of British, Spanish, french, German etc Senator-Hotels, Gerente at Marbella Playa Hotel, responded to this review Dear Guest,We thank you for taking the time to send us your feedback. We are delighted to know that you enjoyed almost all aspects of your stay with us, especially regarding our cleanliness, food and location.Concerning your comment about the lack of refurbishment of the bungalows, we would like to inform you that we are in a process of regular updating and renovation. Please rest assured that we will consider all our guests impressions, as we strive to improve with each and every stay of guests. Our ultimate aim is to ensure that our guests leave the hotel happy and satisfied at all times.We are your disposal at any time and we´re looking forward to welcome you back in our hotel or in any of our Senator Hotels & Resorts chain establishments.Yours faithfully,Carlos EstévezGM Marbella Playa Hotel

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• User:stanbyrne

  Trip type: Family

  Winter sun mini break

  21 Oct 2019

  Had a great few days at this hotel and really enjoyed our stay. Went for the b&b option as had read mixed reviews on the food on offer. Must say that the breakfast was really good, freshly made omelette was my favourite but there was lots of choice. There is a fabulous chiringuito about 500 yards away from the hotel, food is lovely, we went twice. A hire car is a good idea if you are planning on visiting Marbella or any other local places. The pool is good and the hotel is right on the beach. Staff were friendly. I would stay there again, ideal for a few days to chill out. Senator-Hotels, Gerente at Marbella Playa Hotel, responded to this review Dear Guest,We are delighted to see the rating we awarded us and appreciated your kind comments regarding our hotel, breakfast and staff.We continuously work to provide our guests with an exceptional service, because our goal is for all our guests to leave our hotel happy and satisfied at all times, so we are very glad to know, that we achieved this important goal during your stay.Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.Yours faithfully,Carlos EstévezGM Marbella Playa Hotel

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• User:Skyyyyyyyyyyyyy

  Trip type: Family

  Family Holidays

  19 Oct 2019

  I went in Playa Marbella with my kid and friends for 10days. The Bungalows r old but ok and clean. The Location of the Hotel is more then 1 hour drive of the Airport and around the Hotel is very quiet and not much Restaurants or bars or Shops around there not much things going on around there. The Location is really boring around there. The Animation was not good. They start very late at 22pm. The Stuff r helpfull and kind. Senator-Hotels, Gerente at Marbella Playa Hotel, responded to this review Dear Guest,Thank you for sharing your feedback of your holiday experience with us. Only through the comments of our guests, we are able to learn about their experiences.We were thoroughly pleased to read your kind comments regarding our staff. A message of satisfaction from a guest is always a reward and incentive for our team members to continue with their efforts to uphold our standards. On behalf of our staff, we sincerely thank you for your kind consideration.We are very sorry that our location did not meet your expectations. We would like to explain that our property has an idyllic location to relax, as it is situated in front of the Mediterranean Sea. Additionally and close to our hotel we have beach bars, a supermarket and other establishments. Regarding your comment about the entertainment, we will consider your impression, as we strive to improve with each and every stay of guests. Our ultimate aim is to ensure that our guests leave the hotel happy and satisfied at all times.We really appreciate the time you took to share your feedback, and we would be delighted to welcome you to our hotel on a future occasion.Yours faithfully,Carlos EstévezGM Marbella Playa Hotel

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