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Hipotels Natura Palace

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Hipotels Natura Palace

locationYaiza, Lanzarote

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About Hipotels Natura PalaceAbout Hipotels Natura Palace

Location

Ideal for beach holidaymakers and singles, this hotel lies in the heart of Playa Blanca, approximately 1.3 km from the beach. It is about 300 m to the nearest public transport.

Facility

The hotel was renovated in 2020. In addition to 2 villas/houses, this spacious property includes a residential complex with 4 lifts,made up of a 5-storey main building and a 3-storey auxiliary building. Awaiting guests are 269 non-smoking rooms, including 16 suites and 251 double rooms. English- and German-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. The hotel provides a currency exchange service, a car hire service, medical assistance, a laundry service, a hairdresser, a conference room and a lounge. Wireless internet access is provided in public areas (no extra charge). The tour desk offers assistance with booking excursions. A garden provides extra space for rest and relaxation in the open air. Active guests can make use of the bicycle hire service to explore the surrounding area.

Rooms

Rooms feature a living area and a bathroom, and air conditioning ensures just the right temperature. Guests can enjoy the sea view from a balcony or terrace. The rooms have a double bed and a sofa bed. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a flatscreen television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bidet. A hairdryer, a vanity mirror and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. 5 wheelchair-friendly rooms can be booked.

Sport

The outdoor area features 2 pools. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. Refreshing drinks are served at the poolside snack bar. Those who wish to stay active while on holiday can enjoy bocce and volleyball. For a fee, tennis is also available. Water sports offered include water aerobics, and diving is available for a fee. The hotel offers numerous indoor sports, including a gym, table tennis and yoga or, for a fee, billiards. Guests can relax and unwind in the wellness area (massage treatments). Guests can enjoy a range of leisure facilities and activities, including live music and a dance club.

Meals

The hotel includes a buffet restaurant and a lobby bar. Half board can be booked. Breakfast and dinner are served every day. Gluten-free meals and lactose-free food can be prepared on request. The hotel also offers snacks. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Payment

The hotel accepts the following credit cards: American Express, VISA, Diners Club and MasterCard.

Amenities at Hipotels Natura Palace Amenities at Hipotels Natura Palace

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Foyer

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      Games room

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Nightclub

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      Playground

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      Restaurant(s)

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      Restaurant(s) with high-chairs

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      Restaurant(s) with non-smoking area

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Evening Buffet

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      Full Board

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      Half Board

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      Set menu lunch

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Archery

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      Basketball

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      Billiards/Snooker

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      Bocce

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      Catamaran

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Darts

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      Diving

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      Entertainment Programme

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      Golf

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      Gym

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      Horse Riding

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Minigolf

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

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      Windsurfing

LocationLocation

Map preview

Around this property:

Sea

10 m

Beach

800 m

Public Transport

800 m

Shopping opportunities

800 m

City Centre

3 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

4878

Very Good

1630

Average

357

Poor

96

Terrible

44

Recent Reviews: 7005

  • User:WayneWalker1965

    Trip type: Couples

    60th birthday gift from the family

    rating07 May 2026

    The coach ride from Arrecife airport was quite reasonable in a comfy coach. Looking out of the windows as other people were getting dropped off at their respective hotels, you think "yeah, that place looks quite nice". However when we pulled up to Natura Palace i was thinking "wow, this place looks the nicest of the hotels we have just seen". On going to reception it just kept getting better and better. You are greeted with a welcome drink we chose a glass of Cava (other drinks including fruit juice were available). Our bags were loaded onto a trolly and we were escorted to our room, which had a fantastic view of the promenade (we could see the lighthouse and Fuerta ventura). The room was comfortable and clean, bed was comfortable.The choice of food available at breakfast was excellent, and the staff were friendly and very efficient, nothing was any trouble. The outside area of the swimming pools, jacuzzi pool and bar area was fantastic. We spoke to several other couples who have had many repeated visits to this same hotel mirrored our own experience. The hotel was due to close for 6 or 7 months the week after we left as the pool area was going to be totally redeveloped. The weather we had was pretty meh, but I must say once the work is complete the Natura Palace hotel will be welcoming us again in the future. Thankyou Carlos and the rest of the team, you made our stay very memorable for all the right reasons!

  • User:Lee B

    Trip type: Couples

    Disappointed this time .

    rating04 May 2026

    This was our 6th visit to Natura Palace, we love this hotel and the relaxing atmosphere, staff are always helpful but on this occasion we were somewhat disappointed because the standards have slipped considerably. I fully understand that the hotel was about to close for a significant refurbishment, and in fact i knew this and emailed the manager Katarzyna on 27th of December last year shortly after booking and was assured there would be no disruption to our stay. Firstly the positives:The staff were generally excellent as usual, polite and attentive, nothing was too much trouble. The whole hotel even though some parts obviously now need attention is superbly elegant and has a lovely traditional Canarian feel .Breakfast was generally good, a bit chaotic and mega busy and nowhere as organised as our prior visits. This buffet style of breakfast in these larger hotels always seems a bit of a scrum and you find yourself dodging other guests armed with platefuls of food trying to get to their tables. The breakfast choices though were plentiful and the quality was generally good.Now the negatives.The dining plates, cups a cutlery were often dirty and we found ourselves sifting through plates to find clean ones, we’ve not experienced this before at this hotel. We were half board so we had evening meals included, the choice and quality was a bit hit and miss and quite repetitive to be honest on most evenings, again not what we’ve experienced in past visits, this was a little disappointing. The bed sheets were not changed in our room for the whole 10 days of our stay, I know this for a fact, they were simply rotated . Again we’ve not experienced this at this hotel in the past. The entertainment was extremely poor this time , entertainment at the piano bar although generally good finished by 9.30 pm so we tried to have dinner early to get to the bar before the entertainment wound down, many guests arrived at the bar after dinner only to catch the last bit of entertainment and then there was no background music either so the whole area just felt flat and silent. The Yaisa bar downstairs was only open on one occasion during our 10 night stay . Towards the end of our stay the hotel was obviously preparing for the upcoming works and had moved in machinery and the skips had occupied much of the front car park outside the front of the hotel.Overall generally disappointing visit, it’s such a shame because we have so many wonderful memories of how it used to be on previous visits.

  • User:Flyer18672989333

    Trip type: Family

    Shocked to find a tired hotel about to close for renovation

    rating30 Apr 2026

    Hotel in the process of shutting down when we arrived which came as a shock to us and other clientele. Whole place is tired and tatty and the extra curricular activities were less than hoped for and the entertainment very limited. Very little atmosphere.

  • User:Humberside1

    Trip type: Couples

    Room for improvement with little effort-5 star awaits with much anticipation in Dec 26

    rating27 Apr 2026

    I can now see why this hotel is 4 star. There are certain elements which could be revisited and get the wow factor. I understand it’s going to close for seven months for refurbishment and hopefully promote them into the five star category. The rooms were good but the pillows should be classed into soft/ medium and hard categories.The sheets didn’t smell fresh.There was bath gowns with no slippers. We were walking on bare floors. I should admit the hand wash, shampoo and moisturisers were refreshing. The breakfast was good but there was nobody to guide us to our tables and take orders for coffee etc.There was an excellent choice of food but the servers did not have much knowledge of the food they were serving! Sometimes the same sauce was used in many other dishes and often repetitive.The poolside bar was our saviour when we needed a quick brunch. The view was pretty and I took some very memorable panoramic photos. Direccion Natura Palace, General Manager at Hipotels Natura Palace, responded to this review Dear Humberside1Thank you very much for taking the time to share such detailed and constructive feedback. We truly appreciate your comments and are pleased to hear that you enjoyed certain aspects of your stay, such as the breakfast selection, poolside bar, and the beautiful views.At the same time, we sincerely regret that other elements did not fully meet your expectations. Your observations regarding room amenities, bedding, housekeeping details, and service in the restaurant are very valuable and will be carefully reviewed with the relevant teams.We also appreciate your suggestions concerning the breakfast service experience and staff knowledge, as well as the variety within our culinary offer. Feedback like yours helps us to identify areas where we can improve and enhance the overall guest experience.As you mentioned, the upcoming refurbishment is aimed at elevating many aspects of the hotel, and we are confident it will bring a renewed and enhanced experience for our guests.Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back after the renovation and provide you with the “wow” experience you are looking for.Warm regards,Kind RegardsDaviniaDeputy Manager

  • User:vlaueman911

    Trip type: Couples

    Natura palace

    rating27 Apr 2026

    Fab hotel ,we have been there many times,great location,nice and quiet and child free. It is now being refurbished and will reopen December 2026 Great hotel with friendly staff. Give it a try ! Direccion Natura Palace, General Manager at Hipotels Natura Palace, responded to this review Dear vlaueman911,Thank you so much for your kind words and for your continued loyalty to Natura Palace. It truly means a lot to us that you have chosen to stay with us on multiple occasions.We are delighted to hear that you enjoy our peaceful, adults-only atmosphere, as well as our location and friendly team.As you mentioned, we are currently undergoing a refurbishment, and we are very excited to welcome our guests back in December 2026 with an enhanced experience.Thank you once again for your recommendation — we look forward to welcoming you back very soon.Kind RegardsDaviniaDeputy Manager

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